Maita Chevrolet

I previously received a call from Maita about a free oil change service on my records, and made an appointment. When I arrived at 7:15 AM, it was hectic with several cars in line and no direction how to get change service on my records, and made an appointment. When I arrived at 7:15 AM, it was hectic with several cars in line and no direction how to get checked it. The service person helping me, couldn’t find the free service note on my account. Instead of telling me he would look into it or figure it out, I was told that I would have to prove it. The only reason I was even there is because the dealership called me. This was a simple oil change that was attached to a new truck I bought there. While I did “prove” the free oil change was real, I also purchased additional services. It seems this situation was easily preventable, and it leaves me to question if I’ll go back for any service. More

Great service with appropriate and useful information. Good customer service with a friendly smile. Covid friendly. Great team to work with. Great examples for customer satisfaction. Good customer service with a friendly smile. Covid friendly. Great team to work with. Great examples for customer satisfaction. More

My last service appointment was excruciatingly long, difficult, and expensive. I lost an entire extra day of work waiting for a tire replacement which could have been completed in 30 minutes. On a tire difficult, and expensive. I lost an entire extra day of work waiting for a tire replacement which could have been completed in 30 minutes. On a tire that very likely picked up a nail AFTER I dropped it off at the dealer. The “free” service I was promised with the warranty only took $100+ off a $900* service charge. And I could have planned my two-day wait better if only communication had been better. I will definitely not be returning to Maita Chevrolet for my next service. More

As always great service and excellent customer service. Brian Shortridge is very professional and takes care of my cars. I definitely recommend the service team. Brian Shortridge is very professional and takes care of my cars. I definitely recommend the service team. More

Everything went well until the reaction in finance when I said I didn’t want to purchase additional warranty on the vehicle. The way it was said “Why not!” said I didn’t want to purchase additional warranty on the vehicle. The way it was said “Why not!” More

Professional group, no pressure. When I said I didn't want Gap I didn't get a BS line or anything they just went to next subject. Other Dealerships have lost my business over high pressure. want Gap I didn't get a BS line or anything they just went to next subject. Other Dealerships have lost my business over high pressure. More

What a great experience, Derek was great. I definitely will recommend you guys. Thanks again for such a positive buying experience. Derek is a jewel!! will recommend you guys. Thanks again for such a positive buying experience. Derek is a jewel!! More

Was given faulty information from the technician. Simple starter replacement, but was told from the tech that the battery needed replacement. The battery was 1 month old, so I picked up the battery and brou starter replacement, but was told from the tech that the battery needed replacement. The battery was 1 month old, so I picked up the battery and brought it back to Napa Auto Parts where it was purchased and they tested the battery and said it was good. I brought that battery back and the service department didn't say anything about it and the "bad" battery magically worked and had no issue. I had to take time out of my day to pick up the battery and take it to where I purchased it, then run it back to maita for no reason, as the battery was fine and the tech improperly diagnosed the problem. On top of thatI had to pay for the tech to pull the battery when there was no issue. In addition, while I was in no rush, it did take 2 weeks to get the starter replaced. This wasn't an awful experience, but I definitely was not impressed. More

Clean and safe place to wait while service is done to the truck just need some water hahaha Awesome place.. keep the great job Lala famy truck just need some water hahaha Awesome place.. keep the great job Lala famy More

Service was fast and great! I had no appointment but came in at 6:30. I was happy with the service. My car is running like new. in at 6:30. I was happy with the service. My car is running like new. More