Maita Mazda

the worst experience ever! I'm usually not the person who takes time to write a "negative" review online. But this was my first car buying experience in USA and it was the worst I'm usually not the person who takes time to write a "negative" review online. But this was my first car buying experience in USA and it was the worst. I am extremely unhappy with the quality of service and want to voice my opinion on this forum. I had been researching on new compact and midsize cars for a couple of months and decided to get a mazda. I test drove a few cars at a couple of dealerships and decided to go with Maita Mazda, Sacramento. The salesperson, one Mr. John Reid, was not at all responsive and seemed so uninterested in selling the car. I finally got an appointment from this person to complete the purchase process and he said he would be there. On the day of the appointment, after I left for the dealership, he "texts" me saying that he may not be able to make it. I couldn't believe that a salesperson can be so irresponsible failing to provide the customer sufficient notice before trying to cancel the appointment. However, he was able to make it and was late to his own appointment. By this time I was a little doubtful about his interest in selling me the car. He was callous in taking my details for the credit application and after an additional wait for about half an hour, came upto me and said the car was gone and that somebody else bought it. This can happen to anyone so I tried to ask if there was a chance for a dealer trade. At this point, he started making passive aggressive comments while he was talking to me and my friends saying that I lost a perfectly good deal by being late in making a decision. I ignored it and waited for the dealer trade option. I felt so unaccommodated at the counter that I wanted to leave . After an hour long wait, he came to me and said mazda doesn't finance people with an immigrant visa. I confirmed this over phone before I made an appointment and he said everything is absolutely fine. It seemed like he was trying to find reasons to send me away..lol! He told me it would take him a day to get back to me regarding the financing option. I never heard from him again after that. It almost felt like he knew the car was gone but just didn't care to inform me about it. Maybe he thought he could sell another car to me on the spot..I don't know. I DO NOT RECOMMEND this dealership to anyone or at least I advise caution while choosing the salesperson you deal with. More

very friendly and knowledgeable sales personnel ! I contacted several dealers and they all responded the same day. However, I talked with Don over the phone 1st and he offered a pick me up from home I contacted several dealers and they all responded the same day. However, I talked with Don over the phone 1st and he offered a pick me up from home, and promised if I decided not buy a car from them, he will give me a ride home. He drove the car that I was interested and show me how it works on the road. More

Low key sales experience. I was interested in downsizing from a Outback to a Impreza, but was very unsure. Bogdan, a very nice salesman spent a lot of time answering my questio I was interested in downsizing from a Outback to a Impreza, but was very unsure. Bogdan, a very nice salesman spent a lot of time answering my questions and inquires. Although it was clear I was not prepared to buy a car at that point, Bogdan was low key, respectful and polite. I returned two months later ready to move ahead, but was very nervous about what the whole process would entail. Bogdan was again very helpful, accommodating and calming. I was impressed with his willingness to do whatever was needed to assist in the process. The next phase, however, was very stressful, as unexpectedly, several "options" were presented regarding future financing for service costs, service plans, warranty, etc. I was unprepared that these decisions needed to be made there and then. That is the reason I am giving this experience just 4 stars. More

Excellent car buying experience!! This is our first Subaru, and I have to say, the from the first contact with Larry Bilger, the whole experience was a breeze. Larry is easy to talk to This is our first Subaru, and I have to say, the from the first contact with Larry Bilger, the whole experience was a breeze. Larry is easy to talk to, and very informative. The whole process was GREAT! No pressure and no haggling, and actually, a pretty good time. Thanks again Larry! More

Absolute Best Dealership in Town We have been to many dealerships Maita's outstanding. Customer service, honesty & friendliness surpass them all. Don't bother going anywhere else.We We have been to many dealerships Maita's outstanding. Customer service, honesty & friendliness surpass them all. Don't bother going anywhere else.We have toyota, subaru. More

Far exceeded expectations We bought a Crosstrek from Don Hutchinson. He knows everything about Subarus and spent time showing us all the features. Never any pressure--just gr We bought a Crosstrek from Don Hutchinson. He knows everything about Subarus and spent time showing us all the features. Never any pressure--just great service, great price, great vehicle. Will buy from him again for sure! More

Great to work with I saw an add for a vehicle I liked, submitted an online app, and was out the door with my vehicle within a few hours. Great, professional people, awes I saw an add for a vehicle I liked, submitted an online app, and was out the door with my vehicle within a few hours. Great, professional people, awesome to work with, very nice to deal with. More

Superb dealership Shopped on the internet. They gave me a very good deal. Went there and no surprises. Not pushy at all and never tried to sell me features I did not ne Shopped on the internet. They gave me a very good deal. Went there and no surprises. Not pushy at all and never tried to sell me features I did not need. Up front people. pleasure to deal with. I bought a CX5 fully loaded for my daughter. I will go there to buy another one for my other daughter. Highly recommend this dealer More

Awesome! We visited every Subaru dealership in the region and came back to Maita. We will come back again! No pressure, friendly staff and efficient purchase We visited every Subaru dealership in the region and came back to Maita. We will come back again! No pressure, friendly staff and efficient purchase experience were what sold us! Our experience could not have been smoother! Thanks Jamie! More

Excellent Experience I went into Maita Subaru to lease a Crosstrek. In a very short time, I had my car picked out. The features of the car were explained very well, I le I went into Maita Subaru to lease a Crosstrek. In a very short time, I had my car picked out. The features of the car were explained very well, I left feeling that I understood my new car. The process of the paperwork was as painless as it could be, it took very little time. As always at this dealership, everyone was professional and friendly. This is my third new car from Maita and I can't imagine wanting to go anywhere else. More