Maita Mazda

Kept Waiting/Unpleasant Check In SCheduled an appointment, kept waiting 20min. When helped the person was rude when asked a ? scribbled out quote told me I was wrong about warranty. SCheduled an appointment, kept waiting 20min. When helped the person was rude when asked a ? scribbled out quote told me I was wrong about warranty. More

Long Wait For...? This was my first service center visit, and I was not impressed. Even with an appointment, the “express” service took 2 1/2 hours. Worrisome, though, This was my first service center visit, and I was not impressed. Even with an appointment, the “express” service took 2 1/2 hours. Worrisome, though, was the indication on my order form that the car had been washed - it wasn’t - which causes me to question how many of the other check marked items were actually performed. More

A little disappointed with service We brought our 2017 Mazda in because the coating on the logo on the steering wheel peeled off. The service person, Christian told us he would have to We brought our 2017 Mazda in because the coating on the logo on the steering wheel peeled off. The service person, Christian told us he would have to get an authorization to fix it, even though it warranty. He never followed through. He never called or followed up. After a few weeks, we called Maida Mazda and were told they could order the part and fix. We scheduled an appointment, and asked if they could also wash the car...they said of course. They even wrote ‘wash car’ on the invoice. The did our service and replaced the steering wheel logo, but did not wh our car. More

Long wait on Saturday....even with appointment So I made a 10:30am appointment on Saturday to get my oil changed. After I pulled in to the service area it took 15 minutes before the service guy (Pa So I made a 10:30am appointment on Saturday to get my oil changed. After I pulled in to the service area it took 15 minutes before the service guy (Paul) acknowledged my presence. After receiving my car and creating the work order Paul told me it would be 2-2.5 hours, so I settled into the lobby with my laptop. Two hours later I notice my car already parked in the 'service completed' area. I walk back to ask Paul whats up with the delay and he points to a stack of papers and he explains that my work order is at the bottom and he's working toward it. I walk back to the lobby and wait another 20 minutes before Paul calls me into his office to sign the release and return my keys. At the end of the day, it took 3 hours to get a simple oil change, which I couldve had done at Jiffy Lube in 30-60 minutes. More

Truly Disappointing Experience I have taken my CX5 to this dealer for service since buying the car there 3+ years ago. Normally, the Service experience is good to excellent, but my I have taken my CX5 to this dealer for service since buying the car there 3+ years ago. Normally, the Service experience is good to excellent, but my experience this time was a huge fail.No one should have to wait 3 hours for an oil change and tire rotation, especially when they have an appointment and arrived on time for that appointment. No one, after waiting three hours for their car, should have to clean out the plastic sheet and cardboard from the driver's seat area. No customer should have to correct a Service rep for the amount due after being overcharged for the Service. If a customer is going to have a 3 hour wait, then how about letting him know? Communication during the process was practically non-existent. More

So Easy Ira provided such a great customer service. He was very informative and easy to communicate with which made my car buying experience so much smoother. Ira provided such a great customer service. He was very informative and easy to communicate with which made my car buying experience so much smoother. More

great help buying 2016 Mazda 3 We purchased a 2016 Mazda 3 from Maita Mazda in mid May. Kay Tillman helped us with the purchase. We were interested in a number of different used v We purchased a 2016 Mazda 3 from Maita Mazda in mid May. Kay Tillman helped us with the purchase. We were interested in a number of different used vehicles sold by Maita Mazda and other nearby Maita dealerships. He took us to all of them to look at the different vehicles and to help us with the decision. He was helpful in the negotiation process. Overall, I cannot think of a better sales representative for any car dealer. Shane stayed late to do the paperwork with us. And Kay was there at the end to give us the car and provide us instructions with regard to the various car technology. The team at Maita Mazda is very strong and their help in looking at the cars and getting thru the process was welcomed. More

Kelly Rianda at Maita was awesome! I called Miata Mazda from 300 miles away and dealt with Kelly. He came through with great advice, friendly service, and saved me $2500 compared to two I called Miata Mazda from 300 miles away and dealt with Kelly. He came through with great advice, friendly service, and saved me $2500 compared to two local dealers. His delivery of the car was a real bonus, as was his follow up and demonstration of the features of the vehicle. No pressure, or unwanted contacts, just a great bottom line and friendly, knowledgeable service. YES! More

Great service for less money I took my car in for a so called recall, they replaced my dash, free of charge! My dash was splitting and it wasn’t so much a recall. They did a grea I took my car in for a so called recall, they replaced my dash, free of charge! My dash was splitting and it wasn’t so much a recall. They did a great job in less hours then originally told. Great service! More

Great service! The team at Maita Mazda always takes such great care of me! My service advisor Christian was up front about all the costs and made sure to contact me The team at Maita Mazda always takes such great care of me! My service advisor Christian was up front about all the costs and made sure to contact me an ask before performing additional services. The young lady at the front desk, I think her name was Laura, was very helpful and accommodating. I have no reason to go anywhere else! More