Maita Mazda

Friendly professional service I have brought my cx 9 to Maita for service since I purchased it in 2012. They have consistently been informative and helpful about the condition of m I have brought my cx 9 to Maita for service since I purchased it in 2012. They have consistently been informative and helpful about the condition of my vehicle. Most importantly I’ve always felt that I can trust their judgment. More

Friendly, quick,coupons and a ride. What a deal! I called and got an appointment for the next day. I had coupons and the Customer Service person went over the best deals with me, including some I di I called and got an appointment for the next day. I had coupons and the Customer Service person went over the best deals with me, including some I did not have in my emails. I was given a Lyft ride home as they worked on my car. Everything was done quickly and I was called to pick up my car, which they washed! Not bad, not bad at all! More

Disappointed I normally work with Christian @ the Mazda Maita, but he was out the day I needed my car serviced. Two odd alerts continued popping up in my dash, two I normally work with Christian @ the Mazda Maita, but he was out the day I needed my car serviced. Two odd alerts continued popping up in my dash, two of which the manual said were emergent issues and to be serviced immediately. After the 3rd time this occurred in my vehicle, I decided to bring it into the dealership. Paul, whom I have never worked with, vaguely explained the situation and did not guarantee a fix as this wasn't a consistent occurrence. He said if it takes longer than 10 minutes to isolate the issue, that he would indeed need to charge me $145 for the labor. (10 minutes of "looking" = $145). I then asked him then what would I need to do to make sure that these lights didn't pop up again? Paul said I would need to just bring the car back in. I told him I would take a loaner car as his next availabe appointment was @ 715am the following day. I get into the loaner car; there is less than a quarter tank left and the car is dirty with past passenger trash in the vehicle. I figured the less than quarter tank would at least get me to and fro the dealership to home to work back to the dealership. No, not enough so I fill the tank with $15. I get off work expecting my car to be done as my appointment was at 715am. It is 2pm and I am approaching the dealership. Paul answers the phone and says the car has not even been worked on as my battery died the night before? The night before? If the battery died the night before (unbeliavable as my full car check up said my battery life was good), why didn't he call me the NIGHT before? Why did he wait until i called him to PICK UP MY CAR? I had explained to him the night before that i would not have any service as work as I work in a hospital, so that anything that needed to be discussed needed to be doneso the night of or early morning before. Paul said he called 4 times and left 1 message. I did not have service. Calling did nothing. So because my battery died he had to wait to isolate the issue and look into my car. I was frustrated and explained to him that because of this, I now needed to fill up the tank with an additional $10 to just get back home and back and that with this I needed to purchase a $150 battery. My total spent on this car BECAUSE the lack of communication and lack of professionalism cost me over $300. THe issue? The battery was "dead". So now apparently all the emergency lights are fixed and they still charged me the "service charge of $145" because it probably took barely over that 10 minute mark where if it took longer than 10 minutes, they still charge. Paul wasn't there the day i picked up my car, so i explained to christian my frustration. he apologized, yet still did nothing about reimbursing me for the gas that i had to pay for. Paul explained that some passengers don't filll up the tank so that is why the gas was so low. ...So I have to pay for other drivers gas?? A $35 worth of gas? Unbelievable. I really enjoyed coming to Maita Mazda for my car services, but I am positive I was overcharged hundreds of dollars and also positive that they have no regard for the customers as they did not apologize or reimburse me for the gas of other car loaners. More

Bumper Guard Install for New Car Unable to fix misaligned rear bumper guard. Despite telling them to feel for themselves of the small gap, they just said they followed the template— e Unable to fix misaligned rear bumper guard. Despite telling them to feel for themselves of the small gap, they just said they followed the template— ended up installing the thing by myself. In addition, there was a random guy staring at me as I was explaining my issue to the tech and the Service advisor (Is there any privacy?). Im rather disappointed for their ability to align a rear bumer guard to a new car buyer’s expectations. Unsatisfied with their ability to meet customer expectations. I miss my BMW customer service. More

Great customer service The staff were very friendly. It leaves a lasting impression about the company, and how much they value customers. The service done was explained clea The staff were very friendly. It leaves a lasting impression about the company, and how much they value customers. The service done was explained clearly well. More

Test Driving I came in to test drive the Crosstrek and Impreza and was helped right away. I wasn't harassed with sales pitches or any nonsense. My questions were s I came in to test drive the Crosstrek and Impreza and was helped right away. I wasn't harassed with sales pitches or any nonsense. My questions were simply answered and I was given the space and time to come to my own conclusions. More

Great customer service I just wanna say thank u too Ira and beth I really appreciate the help u give me on buying a new car thank u again. I just wanna say thank u too Ira and beth I really appreciate the help u give me on buying a new car thank u again. More

great service This was my first service after buying a car.I set up the appliance via the Internet. I was met at the entrance and immediately took the car to servic This was my first service after buying a car.I set up the appliance via the Internet. I was met at the entrance and immediately took the car to service. Everything went pretty quickly. More