Maita Mazda

Truly Disappointing Experience I have taken my CX5 to this dealer for service since buying the car there 3+ years ago. Normally, the Service experience is good to excellent, but my I have taken my CX5 to this dealer for service since buying the car there 3+ years ago. Normally, the Service experience is good to excellent, but my experience this time was a huge fail.No one should have to wait 3 hours for an oil change and tire rotation, especially when they have an appointment and arrived on time for that appointment. No one, after waiting three hours for their car, should have to clean out the plastic sheet and cardboard from the driver's seat area. No customer should have to correct a Service rep for the amount due after being overcharged for the Service. If a customer is going to have a 3 hour wait, then how about letting him know? Communication during the process was practically non-existent. More

Long Wait For...? This was my first service center visit, and I was not impressed. Even with an appointment, the “express” service took 2 1/2 hours. Worrisome, though, This was my first service center visit, and I was not impressed. Even with an appointment, the “express” service took 2 1/2 hours. Worrisome, though, was the indication on my order form that the car had been washed - it wasn’t - which causes me to question how many of the other check marked items were actually performed. More

Kept Waiting/Unpleasant Check In SCheduled an appointment, kept waiting 20min. When helped the person was rude when asked a ? scribbled out quote told me I was wrong about warranty. SCheduled an appointment, kept waiting 20min. When helped the person was rude when asked a ? scribbled out quote told me I was wrong about warranty. More

A little disappointed with service We brought our 2017 Mazda in because the coating on the logo on the steering wheel peeled off. The service person, Christian told us he would have to We brought our 2017 Mazda in because the coating on the logo on the steering wheel peeled off. The service person, Christian told us he would have to get an authorization to fix it, even though it warranty. He never followed through. He never called or followed up. After a few weeks, we called Maida Mazda and were told they could order the part and fix. We scheduled an appointment, and asked if they could also wash the car...they said of course. They even wrote ‘wash car’ on the invoice. The did our service and replaced the steering wheel logo, but did not wh our car. More

Excellent The experience was completely positive. The salesperson was helpful and knowledgeable but not pushy. The selection of vehicles was great and I got exa The experience was completely positive. The salesperson was helpful and knowledgeable but not pushy. The selection of vehicles was great and I got exactly what I was looking for. I couldn’t be happier. More

great I have been bringing my car to them since I got it and every time I get quick easy service. I trust the service rep Rickie and am pleased with his kno I have been bringing my car to them since I got it and every time I get quick easy service. I trust the service rep Rickie and am pleased with his knowledge, and he is always congenial and helpful. More

Great service for less money I took my car in for a so called recall, they replaced my dash, free of charge! My dash was splitting and it wasn’t so much a recall. They did a grea I took my car in for a so called recall, they replaced my dash, free of charge! My dash was splitting and it wasn’t so much a recall. They did a great job in less hours then originally told. Great service! More

Great service! The team at Maita Mazda always takes such great care of me! My service advisor Christian was up front about all the costs and made sure to contact me The team at Maita Mazda always takes such great care of me! My service advisor Christian was up front about all the costs and made sure to contact me an ask before performing additional services. The young lady at the front desk, I think her name was Laura, was very helpful and accommodating. I have no reason to go anywhere else! More

great help buying 2016 Mazda 3 We purchased a 2016 Mazda 3 from Maita Mazda in mid May. Kay Tillman helped us with the purchase. We were interested in a number of different used v We purchased a 2016 Mazda 3 from Maita Mazda in mid May. Kay Tillman helped us with the purchase. We were interested in a number of different used vehicles sold by Maita Mazda and other nearby Maita dealerships. He took us to all of them to look at the different vehicles and to help us with the decision. He was helpful in the negotiation process. Overall, I cannot think of a better sales representative for any car dealer. Shane stayed late to do the paperwork with us. And Kay was there at the end to give us the car and provide us instructions with regard to the various car technology. The team at Maita Mazda is very strong and their help in looking at the cars and getting thru the process was welcomed. More

So Easy Ira provided such a great customer service. He was very informative and easy to communicate with which made my car buying experience so much smoother. Ira provided such a great customer service. He was very informative and easy to communicate with which made my car buying experience so much smoother. More