Maita Mazda - Service Center

Customer service First time to service my Outback at Miata., certainly won't be the last. My service advisor was Matthew Cole, and he took the time to call me during First time to service my Outback at Miata., certainly won't be the last. My service advisor was Matthew Cole, and he took the time to call me during the day to let me know that the safety check exposed nothing to worry about. My vehicle was serviced, inspected, and had two recall issues dealt with, all in one day. Kudos to Maita and especially Matthew for making the experience easy. More

The service department I bought a certified pre-owned 2015 sti from them back in February. The sales team was great. But I'm really impressed with the service department. I I bought a certified pre-owned 2015 sti from them back in February. The sales team was great. But I'm really impressed with the service department. I bought new rims and tires for my sti and the tire shop that was installing them came across lug nuts that wouldn't come off. I called the dealership and they put me in touch with Ben in service. I told him my situation and he said that they had put new tires on the car when it was traded in and couldn't understand why so many lugs nuts were not coming off. He asked me to bring the car in and they would replace the bad studs free of charge. Don the parts guy had to scramble around other dealerships to find more studs because they didn't have enough in stock. They replaced 6 studs free of charge. Thanks service department. More

Al;ways good to work with. We like the way the dealership work with people. They make it very pleasant and good. That is why we went back to them for another car. We like the way the dealership work with people. They make it very pleasant and good. That is why we went back to them for another car. More

Maita Subaru is great. Have used Maita service back when it was Maita Hyundai (we purchased s new 2005 Hyundai Sonata). Since 2005 we've used Maita for everythibg from purchase to all maintenance work. Th it was Maita Hyundai (we purchased s new 2005 Hyundai Sonata). Since 2005 we've used Maita for everythibg from purchase to all maintenance work. They are always friendly, and since we only have one car now (2009 Forester) it is very nice to get shuttle service from the dealer to my home, and then back to the dealer when my car is ready - that is a reat service thatr I reallky appreciate. They make life easy for this senior citizen. More

he sales side of the easy going and low stress and that's where it ends. But, some of the folks in parts and service side need to be replaced. I had to take my 2010 Forester in 3 times to correct an issu where it ends. But, some of the folks in parts and service side need to be replaced. I had to take my 2010 Forester in 3 times to correct an issue with the interior mirror that had become loose and would vibrate and clunk while driving. I would point out the issue and the techs were able to duplicate the problem. They even went as far as to replace all parts of the interior mirror, except the part that was bad. On my visit last weekend, they finally corrected the issue. After living with a loose and rattling up mirror for 15k miles. Last weekend I also decided to purchase wiper inserts from the parts counter so that I could install them the following day. I left the counter with the front two inserts and had wanted to replace the rear one, but they don't stock the part. Anyway, the following day (Sunday) I attempt to replace the inserts and low and behold, I was sold the WRONG PART! I guess it's too much to ask for a dealer to supply the correct wiper insert. So, I called the office and found that they are unable to do anything about it until later in the week because the parts department is closed. The lady who answered the phone less than understanding and didn't appear to care about the issue. I event went as far as to write the parts and service manager through Maita's website. It has been a week and i have not received a response. I WILL NEVER VISIT THIS DEALER AGAIN. I WILL NEVER PURCHASE ANOTHER SUBARU AGAIN. Thanks, Bill Freeman More