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Maita Subaru

Sacramento, CA

4.8
146 Reviews
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2400 Auburn Blvd

Sacramento, CA

95821

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Showing 146 reviews

May 18, 2023

On my last visit for service I was told my key fob didn’t work. They said they changed the battery and it still didn’t work and I would need it reprogrammed. I had given them my spare. I tried it and it did More

by Suedon12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
May 19, 2023 -

Maita Subaru responded

Thank you for taking the time to share your review. On behalf of our team, we apologize for this interaction you described. We appreciate you as a customer and would like the opportunity to discuss this further. Thank you, Ben Lee - Service Manager - 916-486-8500

May 19, 2023 -

Suedon12 responded

I described it as it happened and you apologized, thanks for that. I don’t know what a further discussion would accomplish.

May 08, 2023

My air conditioner on my 2019 Subaru WRX was not cooling. They charged me $340 for a service. They came back with an estimate for $2000 additional, stating that the compressor and condenser needed to be repl More

by Fernando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
May 09, 2023 -

Maita Subaru responded

Thank you for reaching out, Fernando. I'm sorry to hear we didn't leave you with a better impression and encourage you to contact me directly if you'd like to discuss the situation in greater detail. Respectfully, Ben Lee - Service Manager - 916-486-8500

April 11, 2023

I bought my car at Maita in 2017 with the Costco program. I now understand that I should have been getting 15% discounts on service I do at Maita, off course, the dealership never mentioned that to me, I jus More

by avschoen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember, he was a reasonably nice man!
Apr 14, 2023 -

Maita Subaru responded

Hi, We regret to hear about the oversight and appreciate you bringing this to our immediate attention. We hope you will consider reaching out to discuss these concerns so we can address them with you personally. Thank you, Ben Lee - Service Manager - 916-486-8500

April 06, 2023

It was the easiest and most friendly and helpful car buying experience I have ever had. More

by santi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I dont remember
Apr 07, 2023 -

Maita Subaru responded

Wow, we're so happy to hear this! Thanks for trusting the Maita Subaru team with your business and please don't hesitate to reach out if there's anything else we can do for you!

April 05, 2023

They accomplished figuring out what the problem was and serviced my car in one day. I was impressed they seemed to have my best interest at heart. More

by Jeanne49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Apr 06, 2023 -

Maita Subaru responded

Thank you for the kind review, Jeanne! We're so glad we could assist you with your vehicle and hope you won't hesitate to reach out if we can be of service again in the future. Take care! - The Maita Subaru Team

April 03, 2023

They always put the customer first. Best dealership. Great service department personnel. They care about you. More

by Schlener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane, Ben
Apr 05, 2023 -

Maita Subaru responded

We appreciate you choosing our service center and look forward to assisting you again next time! Thank you for coming to Maita Subaru!

March 21, 2023

Friendly, upfront about costs, kept me informed, and provided a LYFT home and back since job over 4 hours. They take great care of my Outback. More

by Carol8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Mar 23, 2023 -

Maita Subaru responded

Thank you for trusting the Maita Subaru team with your Outback, Carol! We appreciate the review and look forward to serving you again next time!

March 20, 2023

The service department at Maida Subaru provides excellent service and everyone who works there is friendly and competent. More

by lmjensen54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Johnson ,
Mar 22, 2023 -

Maita Subaru responded

We appreciate you trusting our service center with your vehicle! We look forward to seeing you again! Thank you! - Maita Subaru

March 14, 2023

Everyone is always professional and answers all of my questions and concerns. I have been peased with the work. Employees go above & beyond. More

by scgcrunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Mar 14, 2023 -

Maita Subaru responded

Thank you for your 5 stars! We look forward to seeing you next time at Maita Subaru!

March 13, 2023

I love Maita Subaru and their staff (Mat). I really trust that they have my best interest and safety in mind. This was the first time I received a rental car . The rental assistant was amazing More

by Leapinglizz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat
Mar 15, 2023 -

Maita Subaru responded

Thank you for your confidence in the Maita Subaru team! We're grateful for your continued support and look forward to assisting you with your next purchase. Take care and thanks again!

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