Maita Subaru - Service Center

Poor Diagnostic Services Initially, we were very impressed this dealership. We are on a LONG road trip, Our car had been overheating coming down the I-5 from Oregon in 100 deg Initially, we were very impressed this dealership. We are on a LONG road trip, Our car had been overheating coming down the I-5 from Oregon in 100 degree + heat. We called while on the road and explained the situation and were told that though they were in the middle of a recall servicing back-log, they would look at our car first thing in the morning and let us know what they found to be the problem causing the overheating. The next morning after arriving, they took down some notes about our car trouble situation, got our car in the back, and went right to work. HERE is where we ran into trouble. They decided to run two tests on the cooling system. First, they pressurized the cooling system to see if there were any leaks. They found none and told us it passed the pressure test with no problems. Then they conducted what is called a "block test" which checks for exhaust gas leaking into the cooling system, usually due to a failed head gasket(s). They came back to us and told us our car had failed this test, that we had significant exhaust gas content in our cooling fluids, and that from this result, they suspected at least one blown head gasket, possible two. They wouldn't know for sure, however, until they tore it down, and that they would need about two weeks to get it done. They informed us that it would cost far more than the car was worth ($5500.00 for the repair) and that they suggested purchasing another vehicle. We were then put in touch with a sales rep for a new used car, and not feeling like we had many options, we explored this avenue of action. Eventually, unable to make a new car deal we both were happy with, we asked them to just finish putting our car back the way they found it, and we would be on our way After talking to our Subaru mechanic back in Alaska, we decided to try and make it to a friend's house in San Francisco, and get a non-dealership mechanic to look at the cooling system for a second opinion. We made it to San Fran just fine, and had it in "Pat's Garage" the next morning. First he took the car out and drove it, getting it hot and up to engine temp. Then he put it on the rack and did his own pressure test. IT FAILED THIS TEST! It was found that we had a serious leak in a lower radiator hose that was hard to see and did not drip underneath due to its proximity to the heat of the engine block. So, while it is possible that the hose failed between Sacramento and San Francisco (82 miles), we don't think it is likely due to the next test, the BLOCK TEST. It had failed this test at Maita Subaru in Sacramento, but it passed with flying colors at PAT's Garage, and no exhaust gases were detected in the coolant, so no blown head gasket was suspected. Pat's guys suggested a new set of hoses all around, a new radiator, and a new thermostat. All these parts were still the original factory parts and were in need of replacement. So, we went with that. LONG STORY SHORT! We are now in New York, having driven across the Southwest states and Texas and all the way up the Appalachians to Rochester. The cooling system performed flawlessly. We have had NO ISSUES whatsoever! So, to say the least, this situation reflects poorly on the Maita dealership, and I would be VERY careful of having service done at this location if I were advising friends in the area (which I am). More

Excellent service Super service, great personnel and I feel confident that my car is safe after I have it serviced and checked at Maita. I will definitely buy from Ma Super service, great personnel and I feel confident that my car is safe after I have it serviced and checked at Maita. I will definitely buy from Maita Subaru again. More

Excellent personalized service at reasonable cost I recently moved to Sacramento and needed to find service for my 2013 Subaru Crosstrek. I generally avoid dealerships for routine service because they I recently moved to Sacramento and needed to find service for my 2013 Subaru Crosstrek. I generally avoid dealerships for routine service because they're usually overpriced, but when I got estimates for a 60,000 mile service from a number of auto shops, I discovered Maita was either less expensive or nor more expensive than most of the shops. So I went there and was very pleased with the personal attention, courtesy, and competence there. No hard sells, honest descriptions of "you could repair this or leave it be, here are your options..." Calls returned promptly, service done promptly. I recommend them highly. More

Excellent Staff I’m very pleased with all the staff I have had c ontact with. The service is excellent. The staff listened to my questions and was excellent. I’m very pleased with all the staff I have had c ontact with. The service is excellent. The staff listened to my questions and was excellent. More

Very efficient service department! Right on top of it, I had a tire start losing air, I got two texts and a starlink notification - repaired the next day, including towing service. Right on top of it, I had a tire start losing air, I got two texts and a starlink notification - repaired the next day, including towing service. More

Great service I walked in on a very busy day and they still accommodate me. The service manager is very knowledgeable and friendly. The service is great at this lo I walked in on a very busy day and they still accommodate me. The service manager is very knowledgeable and friendly. The service is great at this location. More

Mattis Subaru Maita Subaru offers any customer superb service, no matter WHAT the problem is, no matter WHO the person is. I am prime example! 5 STARS! Maita Subaru offers any customer superb service, no matter WHAT the problem is, no matter WHO the person is. I am prime example! 5 STARS! More

Very Satisfied! I recently had my car serviced at MAITA Subaru and was completely satisfied with the service. In addition to the good service, there was coffee, water I recently had my car serviced at MAITA Subaru and was completely satisfied with the service. In addition to the good service, there was coffee, water and snacks available in the waiting area. Nice chairs with trays for laptops and newspaper. Will definitely come back. More

Best Service Department Although I have bought two of my Subarus at different dealerships (bought two here) I have always preferred this dealership. I can go in with or with Although I have bought two of my Subarus at different dealerships (bought two here) I have always preferred this dealership. I can go in with or without an appointment and get the best service ever. I would recommend this service department to anyone. More

BEST Service Department in Sacramento I recently took my car to be serviced and get an Oil Change at MAITA Subaru and they were very fast and efficient. I have taken my car to Ben in their I recently took my car to be serviced and get an Oil Change at MAITA Subaru and they were very fast and efficient. I have taken my car to Ben in their Service Department since I bought it in 2011. Thanks “Ben Lee” for your service with a smile and always doing such a good job taking care of the customer! I will be back! Debbie S. in Sacramento More