I bought a car from Majestic Honda on May 11th, roughly one month ago. I was searching for a specific vehicle and they were the only dealership that had it so I drove three hours to come purchase it. The vehicle itself is great, but the complete incompetence of the management as well as the absolute lack of accountability is truly unbelievable. I had secured financing through my personal bank for this vehicle but was convinced by the dealership to instead use their financing because it would speed up the registration process. As I live in a city where I use street parking that requires residential parking passes, I was happy to do whatever got my plates in quickest.
I still do not have plates for my vehicle. The car is unregistered, the temporary plates are long expired, and a vehicle that I rely on to get to work is sitting at a friend's house undrivable. The process of registering the vehicle has not even begun yet, meaning it will likely stay at my friend's house until July. The dealership in conjunction with the registration company has been sending checks and registration documents via USPS, taking weeks before anything is actually received by the tax collector or bureau of vehicles.
I initially wrote this off as a mistake until I went to my town hall and they laid out the sheer incompetence of both the dealership as well as the registration company. There town hall had even informed the registration company that they could speed up the process and do the whole registration at town hall and the company had refused. The check for the excise tax, which was provided by Majestic Honda, was also written for the wrong amount of money and sent by snail mail both times.
I was never offered anything to right this situation, I was told to continue driving on the expired temporary plates at first. I asked if they had been extended and they said it would be fine. When I asked for some paperwork showing I could actually drive the vehicle, they changed their mind and told me to park it at a friend's house. After that I demanded a rental. After mulling it over, the dealership decided to give me $30 per day in reimbursement for a rental vehicle. At this point I have accumulated nearly $200 in parking tickets, the car payments are already due on this vehicle, and I live in a city where, after memorial day, rental cars are impossible to find for $30 a day. The idea of renting a car on my dime for what will probably wind up being a month and waiting for a company who has demonstrated zero accountability and zero sense of urgency was just not possible. I demanded to speak to the sales manager (Joe Gesualdi) who, up to this point, had been refusing to speak to me directly. I told him there was simply no way I was going to lay down hundreds more dollars on a rental in hopes that I may get repaid one day for part of it. He simply told me it's not his fault and that these are normal expenses when buying a car. He was one of the most arrogant humans I've ever spoken to in my entire life and essentially told me to screw off.
As this is currently still ongoing, I am in contact with Honda corporate as well as seeking legal counsel.