"Walked In For Basic Information..Walked Out"
Bought Chevys from them several X in past experiences varied from OK to Below Average.
Recently walked in simply to make an initial inquiry about Leasing a new Malibu. "Greeted" at door by salesman reeking of cigarette smoke. I told him I'm not yet hot to Trot but that I was hoping over X I could get an offer to "knock my socks off". He professed to not know what I meant by that.
All I wanted him to do was show interest (nada) take my name and number and then perhaps call me in the next few days to start the discussions. I only had a few minutes that day. Instead he said "why don't you call me" then both of us walked away annoyed.
If I buy or Lease soon I will NOT start with this dealership despite my previous purchases from them.
Employees Worked With
Have no idea who I spoke to briefly on my recent visit.
"Dirty car sale"
- Dissapointed chevypremiere
On August 29, 2018 I made an appointment with Mall Cherolet at 4:45 pm close to that maybe 5 o'clock at the latest any how I made the appointment with a lady name Monique she made sure the car was available for the appointment after I got off work picked up my daughter from work an dropped her off an picked up my fiance we arrived at the dealer ship around 710-715nish pm we were well greeted they told me the car was ready the salesman they appointed me introduced himself to me an my fiance then proceeded to take us to look at the car at first I really could not beleive my eyes when he said this was the car he was bringing me to see what was so amazing to me was how dirty the car was on the outside the dust an dirt on the vehicle was so thick you could sweep it up with a broom an dust pan not only that, ther was grass clippings all over the head lights an bumper that seem to be baked into the paint an glass the reason I say that because i attempted brush it off an a lot off it would not move so that alone led me to think this car has been here dirty like this for along time so i said well lets look at the inside of the car when we looked in the vehicle shocked at what we saw on driver an passengers side of the vehicle dirt all in the leather of the front seats not only there it was dirt all in an on the door panels of the vehicle an a old water bottle in the door on the passenger side of the vehicle now I got a little upset that they would have the xxxxx to show me a vehicle this dirty first of all then have the audacity to try an charge me $25,000 for the vehicle when car is online on cargurus website as high priced by almost $2000 so I complained to the manager about it an he could only make me this offer to so call make amends for the situation was free certfied preowned warranty that cost $3000 over the car price when we all know that the dealership pays less than a $1000 for ther warranty well me being the fool that i am made an offer for the car it's a 2017 chevy impala premiere dirty what an upsetting experience that was ,good luck to you guys out there car shopping don't go to Mall Chevrolet in Cherry Hill, NJ they suck!!!!!!!!
"Worst experience at a new car dealership in my life"
Customer service is the worst. Had an issue 4 weeks after purchasing a 2013 Nissan Frontier that should have been caught when they did their 100 plus multi point inspection & because it wasn’t, I was sold a defective vehicle. Instead of correcting the problem & not charging me, I was charged for the tow & for part of the repair. Management wouldn’t help me & said, if you don’t pay the bill, you won’t get your truck. The customer service is horrible. I will NEVER go there again for anything! Horrible!