Mall Chevrolet

In April my wife brought our new chevy cruze with 25,000 miles in for service. She was told by Mike that there is a mandatory thottle service at a cost of 125.00. When I investigated this service I found ou miles in for service. She was told by Mike that there is a mandatory thottle service at a cost of 125.00. When I investigated this service I found out recommended not mandatory. So after several calls to both Mall and to Chevy I was sent a letter from Chevy offering 100.00 of service and Mall Chevy promised 3 free oil Changes. Chevy sent me the letter Mike said it would be on recoed at Mall Chevy. Today my daughter takes the car over to have the first oil change and Dan the new service manager states that Mike was fired for misleading customers and that Mall Chevy is only honoring what is in writing not notes in a file. Today is Saturday on Monday I will start my calls to Chevy, and the BBB. More

I brought my Saturn in for service because it kept stalling out on me in heavy traffic and dangerous intersections. Very scarey-especially having a toddler and newborn on board. Little did I know Satu stalling out on me in heavy traffic and dangerous intersections. Very scarey-especially having a toddler and newborn on board. Little did I know Saturns are no longer made and Chevy services them. Ray answered my call on the first ring and he was SO nice to me. Meanwhile I was sitting in the middle of 70 and Kings Hwy. He told me to come right in and he'd take care of everything. Ray lived up to his word and did so in a very timely matter. He kept me updated every chance he got and if I ever had a question, he ALWAYS answered his phone. I got my car back after some very extensive work and my car has never ran better. Ray is truly amazing and a joy to work with. As an employee of a luxury car dealership, Ray is few and between. Mall Chevy is lucky to have him. Keep up the great work, Ray. Your hard work does not go unnoticed :) More

This is the first car I have ever bought so I was a little hesitant going into it. But I was very satisfied with the customer service from both John Daly and Frank Fasola. They gave a lot of informatio little hesitant going into it. But I was very satisfied with the customer service from both John Daly and Frank Fasola. They gave a lot of information about the cars I checked out and were very helpful and understanding of my situation. I got my car at a great price and love driving it. I would recommend, and have recommended, Mall Chevrolet to anyone. More

In my original posting, on 8/6/11, I sort of blew my top over my missing second key. Three days after that, I had the second key in my hand. Mall Chevrolet also sent me a check for the cost. I failed to over my missing second key. Three days after that, I had the second key in my hand. Mall Chevrolet also sent me a check for the cost. I failed to recant my posting. My apologies to Bob Carbone, and Mall Chevrolet. With that said, and a cooler head, I would gladly recommend Mall Chevrolet and especially Bob Carbone. More

The experience was great and the sales person Daniel Thomas Reilly very helpful. I will recommend him to my friends and the Mall Chevrolet as well. Thomas Reilly very helpful. I will recommend him to my friends and the Mall Chevrolet as well. More

sent email to three dealers at 8:15 in the morning, by 8:30 received phone call from mall chevrolet. I told Dan what I was looking for,also told him Iwas going to three other dealers first,but that Iwas 8:30 received phone call from mall chevrolet. I told Dan what I was looking for,also told him Iwas going to three other dealers first,but that Iwas on my way. I finally showed up three hours later, and exactly what Dan told me was sitting in the driveway, but I didn't like the color, but without no pressure or lies he showed me a Black Chevy Avalanche LTwZ71 Package. From the first phone call to pricing to the end of deal there was never any pressure,lieing or hageling. This was the best experience that I ever had at any car dealer in my lifetime and I owned alot of trucks and cars in 35 years. I would recommend and I have already told alot of people about Mall Chevrolet, Dan, Frank,and the whole staff. THANK YOU GOD and MALL CHEVROLET for the Great Experience and the New AVALANCHE keep up th eGreat Work and GOD BLESS YOU. More

I had a very good experience at Mall Chevrolet. The negotiation process was straightforward, they had the vehicle I wanted on the lot and the staff was accommodating. Overall, it is a solid dealership negotiation process was straightforward, they had the vehicle I wanted on the lot and the staff was accommodating. Overall, it is a solid dealership and I would recommend it to anyone who is looking to purchase/lease a vehicle. More

One Saturday around 12PM the brakes on my '09 Aveo started to make this horrible grinding noise. I had a very important meeting at 3PM that day and it wasn't a very good time to have a car problem. I started to make this horrible grinding noise. I had a very important meeting at 3PM that day and it wasn't a very good time to have a car problem. I drove to Mall Chevy and went to the service dept. without an appointment. They said they were booked heavy that day with appointments and did't have a full service crew as it was Saturday. Well they found the time not only to fix my problem, they also got my car fixed quickly and didn't even charge me. I made my meeting on time that day and if it wasn't for Mall Chevy I would have missed it. The service department came through again! Thanks a million guys! More

Horrible dealer. Their offer was over $1500 more than other dealers in the area, and they kept trying to tell me this was because of 'hidden fees' and that they're the 'honest guys'. I think they were tr other dealers in the area, and they kept trying to tell me this was because of 'hidden fees' and that they're the 'honest guys'. I think they were trying to capitalize on the fact that I am young and this is my first car lease. Very pushy salespeople. When the sales rep called me back a few days later I told him I wasn't interested and he became very nasty over the phone with me. I can't believe how unprofessional he was. I will make sure everyone I know is aware of not going to this dealer when car shopping! More

Quick Honest service, salesperson was very knowldegable. All employees were friendly and helpful. Given a tour of the dealership. Had a good supply of vehicles on location to choose from. Velt very comforta All employees were friendly and helpful. Given a tour of the dealership. Had a good supply of vehicles on location to choose from. Velt very comfortable in the dealership. Vehicle was cleaned before delivery. More