Mall Chevrolet

They wanted to charge me 2400 to fix an issue that had been a recall and or a TSB been a recall and or a TSB More

Extremely unhappy with my experience. I made an appt. to drop my car off for a diagnostic for Saturday morning. I received a phone call from them the day before saying they are behind and I made an appt. to drop my car off for a diagnostic for Saturday morning. I received a phone call from them the day before saying they are behind and most likely will not look at my car on Saturday. I asked if it would be better to drop the car off on a different day and was told to drop it off at my appointment to make sure I keep my spot in line. I asked what the eta would be and was told Tuesday at the latest. Wednesday arrived and I called to check on the status. They are now telling me by the end of the week. I waited till the following Tuesday to follow up again. They still did not touch my car. I asked to speak to their service manager and was told he would call me in the morning. That did not happen. Called again and asked to speak to the service manager and was told he is not in and he would give me a call and still did not happen. It is now Thursday and almost two weeks since I dropped my car off and when I called again they still did not touch my car. I then told them I would be coming to pick my car up and they told me its been sitting so it probably wont start. I have cables and I know as a shop they have cables and insisted I will be picking up my car. After getting my car jumped I left and will never be going back. I don't understand how it takes almost two weeks to do a diagnostic. I would have rather have been told they do not have the availability and taken my car elsewhere. My car could have been fixed already if I had taken it elsewhere. More

It was an overall pleasure. The check in was quick, my advisor kept me informed and the cashier when I left was pleasant and helpful. The check in was quick, my advisor kept me informed and the cashier when I left was pleasant and helpful. More

this is my fifth car purchase ex excellent experience great price great service Didn’t have to spend all day there great price great service Didn’t have to spend all day there More

This dealership is the best that’s why I drive from New York to Philadelphia to get the best service York to Philadelphia to get the best service More

Brought my car here for an oil change/ filters because of the great service I received when my car needed repair. While the customer service I got checking in/ out was great, the service was far beyond what the great service I received when my car needed repair. While the customer service I got checking in/ out was great, the service was far beyond what any other dealership I’ve been to charges. On top of that, there’s no confirmation of what work was actually done. I have zero documentation other than the receipt and no specifics. Were any of my fluids low? Was my filter actually replaced? I guess I have to trust the technicians and or measure everything myself when I get home. Will not be returning. More

John took care of all my car needs and went above thank you for the great service you for the great service More

Everything was great from start to finish. . John from service with the recommendation, Jordan in sales with explaining everything great and helping us make the right decision and finance guys . John from service with the recommendation, Jordan in sales with explaining everything great and helping us make the right decision and finance guys for making things easy and fast More

Very professional dealership. Everyone was kind and very helpful. Great service department, quick and efficient Everyone was kind and very helpful. Great service department, quick and efficient More

Ordered part from Mall Chevrolet part installed by same and head lamp is still not working, was then told they would need to diagnosis problem after a 4 hour wait, why was this necessary I would think the and head lamp is still not working, was then told they would need to diagnosis problem after a 4 hour wait, why was this necessary I would think the stic would have been done. I still have vehicle with a headlight. I don’t refer to this as even poor service, it’s non-existent More