Mall of Georgia Chrysler Dodge Jeep

I purchased 2 vehicles in June my husband got the Dodge ram I got the Dodge Journey immediately from leaving a week later the car was very shaky they sold me a car with bad tires two weeks later my ABS lig ram I got the Dodge Journey immediately from leaving a week later the car was very shaky they sold me a car with bad tires two weeks later my ABS light came on meaning brake system four months later the Dodge ram is saying that it needed wheel bearings I only purchased a vehicle here because I had a friend Terrie that I purchased a Lexus from of Peachtree 12 years Pryor The way the cars are running I will never purchase from the shop again I’ve been calling to let them know that because of hurricane IAN I had to leave town and I’ve been gone for two months now that I’m back I need my vehicle to be working I am paying a car note for a dodge ram that sitting in my driveway that cannot be moved. This will be the worst service I’ve ever had and I have purchased a lot of vehicles in the state of Georgia and South Carolina but this was the worst experience to have lights come on on a vehicle that you just purchased and the sales ladies to say that the dealership was racist and charge me extra taxes after I’m seeing all my lights come on on my dashboard I need a lawyer and I think I’m going to call the news More

MOG did an oil change on 2018 Jeep Wrangler (48k miles), identified an oil leak. 7 weeks later, they had: removed the turbo, manifold, cylinder heads and more (then put the items in the back of the jeep int identified an oil leak. 7 weeks later, they had: removed the turbo, manifold, cylinder heads and more (then put the items in the back of the jeep interior to store while waiting for more parts) and were still 2 weeks out from completing the service. Great place if you like to have your car taken apart, be in the dark about what is going, and when you confront them, the blame from person to person moves faster than Texas armadillo walking over hot sand. Extremely poor customer service. Who stores engine parts inside the car, while parked outside in the sun ? More

I had MOG Chrysler flush my radiator as a "preventative" maintenance measure. Two days after the repair I have coolant all over my garage floor thanks to a broken radiator. I drive it back to MOG Chrysle maintenance measure. Two days after the repair I have coolant all over my garage floor thanks to a broken radiator. I drive it back to MOG Chrysler the next morning at 8 am. By 3:00 I still haven't heard anything so I call and they tell me they haven't looked at it yet. When it finally was looked at, I was told there is a crack in the radiator. I said this obviously happened when the radiator flush was performed so I assume it would fixed this at no charge. The service manager said he would speak to the owner. He did and called me back and said the owner does not agree this is something they should have to pay for so I had my truck towed to Troncalli Chrysler for the radiator repair. The tow cost me $135.00 and the radiator replacement cost another $1,235.48. More

My purchase experience with Mike Clinnin my Sales Representative, Joe Lary the Finance Manager and Mall of Georgia CDJR was exceptional. Mike’s communication from order to delivery was the best I Representative, Joe Lary the Finance Manager and Mall of Georgia CDJR was exceptional. Mike’s communication from order to delivery was the best I have had in 40 years of purchasing vehicles. Mike was professional and had thorough knowledge of the CDJR vehicle line. Joe Lary was friendly, efficient and provided great customer service. I highly recommend Mike Clinnin, Joe Lary and Mall of Georgia CDJR. I will definitely use them for my next vehicle purchase. More

Chris sold my son 2 cars, one in May one in June, both vehicles have been fantastic and he was able to get him out of a lease no other dealership was able to do. It was a good experience and when my daugh vehicles have been fantastic and he was able to get him out of a lease no other dealership was able to do. It was a good experience and when my daughter in law is ready for a new vehicle this is where we will be buying it from and we will definitely be buying from Chris again. Wonderful experience. More

I took my Ram 1500 in to be repaired after finding out they had sold me a truck that had a 5% failure rate and I happened to be one of them. If they had told me in 2012 that the engine had a problem I nev they had sold me a truck that had a 5% failure rate and I happened to be one of them. If they had told me in 2012 that the engine had a problem I never would have bought it. I called them up and told them exactly what was wrong with it and they told me it could be repaired and if it was too bad they would tell me. They told me it could be repaired but they couldn’t do it because of a liability issue to them. They charged me $600 to open up the engine only to find that it was exactly what I told them was wrong and instead of fixing it, they tried to sell me a used engine with the same problem. The problem was an easy fix for any qualified mechanic but apparently they didn’t have one working there. Not only did they lie about being able to fix it, they tried to take advantage of my situation and sell me another engine with the same defect for over $10,000. I took it to a mechanic I had done many repairs with in the past and they are well familiar with the problem of the 5.7 hemi and are now making repairs. I would never buy another vehicle from Dodge I would especially never take it in for repairs as I was lied to and charged $600 for them to go in and see for themselves what I already had told them was wrong. Unbelievably bad dealership. They never told me about the problem when I bought it and when it failed they tried to con me into buying another used engine with the same problem. There are no words More

I’m in CA but interested in a particular at this dealership. When my inquiry was responded to, I was informed that the vehicle had been pre ordered by another customer and was not available. Why wou dealership. When my inquiry was responded to, I was informed that the vehicle had been pre ordered by another customer and was not available. Why would they feature this vehicle if it was not available? Wasted a lot of my time. I was willing to fly to the dealership, pay cash, then drive back to CA. I won’t be looking on their site again. More

An unpleasant experience of prejudice. I will never feel comfortable again at your Chrysler Dodge Jeep Mall of Georgia dealership, due to how I was treated on 2/5/22. My check engine light I will never feel comfortable again at your Chrysler Dodge Jeep Mall of Georgia dealership, due to how I was treated on 2/5/22. My check engine light has come on and I went to your dealership to see about it. I continuously have an amazing experience with one of your advisors and went to see him. He let me know that there is a small emissions leak and could've been a gas cap issue. He turned the engine light off and told me to come back should it return. This also was important to me, as when the check engine is on, it won't allow me to use my remote start in the winter. About a week later it came on again and I came back. The advisor let me know that there had to be a diagnostic that takes 2-3 days to do. Since I have to travel for work, we were planning a schedule for a couple weeks out. I came back again on Saturday (2/5/22) before my trip to South Carolina, to ask if my check engine light could be read again and bypassed, so I can use the remote start until my appointment. My advisor was not there and was on vacation. The gentleman who puts paper mats on the floor, was the only one in the service area when I arrived. He is the same gentleman that has witnessed countless interactions with my advisor and I, but he's never showed me a bit of customer service. Due to my interactions being with my advisor and I'm pleased with those interactions, I let his cold demeanor pass all the time. I let him know that I would like the code to be read and bypassed, as long as it's still the non-cautionary issue of the small emissions leak. He proceeded to tell me "We don't do that". I explained that my check engine light isn't allowing me to use my remote start in the winter and he then went to get his boss. DAVID ECKHART comes out and proceeds to tell me, "We don't do that and the advisor shouldn't do that, you can try Autozone". He then says "And the advisor you usually work with, is the only one that has the mechanism to do it". This made no sense to me so I asked, "You're telling me that my advisor that is on vacation, is the ONLY one in the entire establishment that has the mechanism to help me?" He then says, "I got some people in the back that can, but I'm gonna charge ya!" This is where his underlying tone of rudeness, frustration, control, and prejudice came to the forefront in a louder tone. I asked him, "How much?" He stated, "145 dollars!" I knew then that DAVID ECKHART, had no intention to help me from the beginning. I used restraint, kindly told him "thank you" and left. It makes absolutely no sense that he would tell me, it's against policy to help in my situation, then proceed to tell me that I could be helped, but the one person that had the mechanism is on vacation, then proceed to tell me that I can actually be helped, but throws a bogus number just to shove it in my face or discourage me from getting my car serviced. I'm positive there is no itemization that would be on a receipt for $145 for the simplistic task that I was asking to be done. If it was simply that what I was asking was against policy, that's fine, but it was a clear and disgusting display of malice. It took me until today to be able to write this, as I've experienced such actions in professional settings that cause hurt like this. As an African American 32 year old man, driving what some might seem as an expensive vehicle, I deal with prejudice and discrimination. This experience is truly disheartening and has made me beyond uncomfortable to step foot in your establishment. I need someone to reach out to me as soon as possible. This behavior needs to be irradicated from any customer facing position, especially a position of management. This experience has caused issues for me and for my family emotionally. This is not how people should be treated in any situation, let alone in a professional setting from someone who has been employed to help you. In this day and time, there are many tools at the behest of your customers, to share stories of malice and discrimination. More

“Certified”. That is a joke. I purchased a certified pre owned 2017 Jeep Wrangler Unlimited Rubicon. While checking out the vehicle I did notice the rear Diff cover was damp at the top and around a couple owned 2017 Jeep Wrangler Unlimited Rubicon. While checking out the vehicle I did notice the rear Diff cover was damp at the top and around a couple of other bolts. It was not dripping but it was damp. The sales manager Niko Or Steve who later on I have found out is not the brightest kept telling me it was not leaking because it was not dripping. I tried to explain to him it’s not supposed to be damp around that and that was a leak not a major one but it was in fact leaking. I told them that I wanted to make sure it would be fixed if I have any issues getting Ming it covered under warranty. It also had a slight pull the the driver side, I assumed it just needed an alignment no big deal. I purchased an extended warranty during the finance where I specifically asked the finance guy if everything would be coveredsince it does have a lift kit installed, it is a mopar lift but I just wanted to make sure. He called right then and talked to someone and verified everything on it would be covered. We purchased the jeep and we headed home. Granted home is 2 hours away in Alabama. My wife was able to get free and was going to take it to get an alignment the following week, the alignment guy ( who we have used for years ) told her she needed to take a look at this and showed her where the jam nut is used to adjust your toe in or out is broke so the only thing holding the toe rod together is the tightening clamp he told her it needs to go to the dealer, and really should not be driven. So I took it to the closest jeep dealer to us which is in Lagrange Ga. And told them what is going on. They looked at it and looked it over and even they have deemed it unsafe to drive, so the list of problems is that the tie rod is broken, the drag link adjustment is broken it has two busted shocks, and the leaking differential cover (that I knew about.) For any one that does not know the tie rod is what connects your front two tires together for your steering, if it fully separates you have no steering. The service guy in Lagrange contacted the extended warranty company, they are sayin It was pre existing and the dealer should fix it, the manufacturer warranty is covering the rear diff seal, but they will not cover the other components since they are not considered power train. They keep telling me to bring it by so they can look at it, and see if they can fix it. First of all I am not driving it at the moment due to the Safety of the vehicle is compromised due to the things that are wrong much less driving it 2 hours away. I told them they could have it towed and fix it. I wish it was closer and I could just take it to them and sit up there on saturdays discouraging people from buying from them. I get it it is a used vehicle, how ever it is a certified used vehicle, I even expressed my concern if the same people that certified it would be fixing it because if all of that was missed do I really want them working on it any more. They keep insisting on me bringing it to them, driving it there. The Niko guy actually asked if I had a trailer to bring it after I asked if he would send me something accepting all liability if the steering goes out on the way up there. he point blank told me they would not be paying for any towing, and acted like they couldn’t even guarantee if they would fix it. So even if I do fit the bill to tow it up there I get the strong feeling they will not want to fix it from the phone conversations I have had. What is bad it’s only like $500 dollars in parts. I strongly recommend any one that is in the market please do your research and avoid this place. More

I bought my Jeep from Mall of Georgia Chrysler Dodge Jeep and had always had it serviced with them. Darius and Josh are great!! Both of go above I'm sure what the job required. Now that they both are leav and had always had it serviced with them. Darius and Josh are great!! Both of go above I'm sure what the job required. Now that they both are leaving you can bet their customers will go with them. My warranty had run out and I took my jeep in to be serviced due to it had an existing issue that I had reported before to this dealership. Nicholas was the guy I dealt with he zipped through the appointment and told me they could run a diagnostic on the jeep but my warranty would not cover any of the charges. I had dealt with Josh in the past and he would call and always make sure they would not pay before the customer had to. Nicholas you could tell was not going to do any more than he has to. I called two days later because I'm in a rental I'm having to pay for, just to be told they have not even started on my car. I go back to pick up my car after talking to Nicholas again telling him we would not be doing business with them anymore and he said Good okay that's fine. At this point to talk to the even lazier service manager just to get a lesson on how the whole world is behind and he has people out and they can't get parts in. I explain in the past it had been a 1-2 day turnaround when I was in a rental and they were paying for it, but now that the customer is paying for the rental they can take as long as they wish. WHY ARE YOU TAKING APPOINTMENTS IF YOU DON"T HAVE PEOPLE THERE TO WORK?????? Nothing resolved! NEVER TO BUSINESS with these people, I will be surprised if the doors are still open in a few months with the world being so bad as the service manager explained in detail to me. Darius and Josh, I wish you the BEST and hope that all your past customers take the hint and go with you!!!!!!! More