Mall of Georgia Chrysler Dodge Jeep

This was some of the worst customer service I have ever received. My service advisor was unpleasant from the moment I arrived for my appointment. I had a few questions about the work they were going to do received. My service advisor was unpleasant from the moment I arrived for my appointment. I had a few questions about the work they were going to do in my car and he didn’t seem to care to answer them let alone hear me out on the issues. I was told they had to keep my car for 3 days which was tough bc I had to get a rental. He said he would call by the end of the day with a diagnosis and cost. I never received a call and had to call 3 times to get ahold of my service guy and then he told me he would call back and never did. At this point this is 2 days of a rental with no real update until the third day. I arrived and the car wasn’t repaired and all they did was an oil change while my car sat on their lot for 3 days untouched and I had to pay for a rental. Now it’s all said and done and my car still isn’t fixed and I’m $300 in the hole for literally a 10 minute oil change. I won’t be returning and this place left a xxxxty taste in my mouth for sure. My advice is choose a different shop. I’m not generally the one to leave reviews at all let alone one like this. Good luck!! More

Bad business practices. Poor customer services. Tried to charge me $400 for a battery that they did not even have in stock. The Service rep Tom Floystrop is rude and cond Poor customer services. Tried to charge me $400 for a battery that they did not even have in stock. The Service rep Tom Floystrop is rude and condescending. More

From a service perspective, their service department is absolutely horrific. My first issue with them concerned the check engine light on my 2018 Jeep Grand Cherokee illuminating due to an apparent issue w absolutely horrific. My first issue with them concerned the check engine light on my 2018 Jeep Grand Cherokee illuminating due to an apparent issue with an oil pan leak. I took it to them to get it fixed. Two weeks later when the issue persisted, they tried to charge me to fix it again! Based on their miscommunication and dishonest tactics, I would have stopped bringing my Jeep to them. But the convenience of them being less than 10 minutes away from my home was too tempting. But I was finally fed up with them when I brought my Jeep back in to have the check engine light inspected again. When I left the previous time, the light was still on. But I was too busy to stay and have them re-check it at the moment. This time when I asked them to deal with the engine light, they said they would need to charge me $189 for a diagnostic fee, even though I paid them a few weeks earlier to deal with it. They claimed they did not have a diagnostic order on any previous tickets. So reluctantly, I relented. Two hours later, they call to tell me that there is a cam shaft code coming up, and they need to spend another 3 hours to figure out what the issue is, which will cost me another $189 per hour. A total of $756 just to tell me why the check engine light is still on, after having my car serviced there a few weeks prior. I refused to be hassled any more by Tom F, my "service advisor". I picked up my Jeep, paid the original $189 diagnostic fee, and refused to pay the additional "miscellaneous and disposal fees". I then took my Jeep to another automotive technician a few miles away, who only charged me $200 to figure out what was wrong with the car, and to rectify the issue. He also replaced a dead light-bulb and rear windshield wiper blade, free of charge. Moreover, according to the new technician, the issue with the camshaft was due to someone damaging the harness during previous maintenance. Since the Mall of Georgia Jeep service department was the only one to work on that vehicle in 3 years, I'm assuming it was them. When I called to sort that out with Mall of Georgia Jeep, I was blatantly disrespected and hung up on. If you value your respect and your money, stay away from Mall of Georgia Chrysler Dodge Jeep service department! More

Went here for warranty service on my Jeep. Made an appointment several days prior, got 3 emails and a text reminding me of my appointment and time. Arrived on time and the Jeep taken back. Made an appointment several days prior, got 3 emails and a text reminding me of my appointment and time. Arrived on time and the Jeep taken back. At no time did my "advisor" give me any indication of when it might be done be I did mention that I planned on picking it up after work. His reply was "It depends on what we find". I heard nothing all morning so called about 5 hours later to get an update. My "advisor" said that it had not even been looked at yet and probably would not get looked at that day. I asked what was the point of having an appointment and was told that was an appointment for the advisor. This is a completely useless service department, the appointment is for my car to get serviced, xxx do you need an appointment for the advisor for? I need a mechanic to look at the problem. JEEZ, DO NOT RECOMMEND! More

I just moved from IL where I got used to working with a GREAT dealership that not only did a ton for the community, they had a dedicated assistant service manager for the local Jeep clubs. I went into Mall GREAT dealership that not only did a ton for the community, they had a dedicated assistant service manager for the local Jeep clubs. I went into Mall of GA CDJR to get an oil change and tire rotation. I told my service writer that I had a MOPAR service contract on file and should have 2 of each left. He told me that he didn't know what I was talking about, they didn't sell those and there wasn't anything in my file. I told him that I purchased it from my last dealership and was told they transferred. He said no, things like that do not, and they do not sell them. At that point I just gave up and said go ahead. He wrote it up and asked me to sign. The papers didn't have any prices and when I asked what it would cost he sounded exasperated and said "well, it depends on the oil, but probably $79 for the oil change and $40 for the rotation". I said fine (while thinking my MOPAR packs of 3 are only $175 total). I left them do their work but it kept bugging me. I jumped on Messenger and reached out to the dedicated service manager from the old dealership to ask if I could give my remaining ones to a buddy still in state. He replied right away and asked if I sold the Jeep, I told him no and what was going on. He replied that this was a MOPAR service contract and good at ANY CDJR dealership. Then looked up my account and sent me a picture. I went back out into the shop and talked to the service writer again. I explained it was a MOPAR service contract and that it did transfer. He said it didn't. I showed him my screen with the contract number. We went around a couple times and he finally said let me go check on something. He left and when he came back said, yup, your good to go, it was listed in a different place then we normally look. So I sat back down to wait. After a total of 2 hours for my oil change and rotation he came back out, he did say he was sorry he didn't see it at first. I asked if they sold them and he said "They sell those up front for new cars, not for old ones back here". I don't know about CDorR but I know Jeeps come with Jeep Wave and 2 years of free oil and rotations automatically, so I know that was a lie. Then, when he takes me to check out, he has the audacity to tell me to be on the lookout for a review from Chrysler and he would really appreciate me giving him a good one. I just cringed inwardly and thought, I would do him the curtesy of trashing it and give them a second chance by not doing anything with it. Since then i have been getting their marketing emails and texts, and today I get a text from him reminding me to be on the lookout for that survey. It made me decide to 1. go on review sites and post positive reviews of my old dealership. 2. Email the GM of this dealership with my concerns so they know about the situation and hopefully correct it for any other future customers. I went on their website to look for an email address. There was nothing so I tried the chat function and asked for and email address of the GM. They told me that was not available. At this point, I figured the only way I could ensure anyone that could help fix that problem for future customers (I don't want a thing since I will not be going back) will see the issue, is to put it on here. More

MOG did an oil change on 2018 Jeep Wrangler (48k miles), identified an oil leak. 7 weeks later, they had: removed the turbo, manifold, cylinder heads and more (then put the items in the back of the jeep int identified an oil leak. 7 weeks later, they had: removed the turbo, manifold, cylinder heads and more (then put the items in the back of the jeep interior to store while waiting for more parts) and were still 2 weeks out from completing the service. Great place if you like to have your car taken apart, be in the dark about what is going, and when you confront them, the blame from person to person moves faster than Texas armadillo walking over hot sand. Extremely poor customer service. Who stores engine parts inside the car, while parked outside in the sun ? More

I had MOG Chrysler flush my radiator as a "preventative" maintenance measure. Two days after the repair I have coolant all over my garage floor thanks to a broken radiator. I drive it back to MOG Chrysle maintenance measure. Two days after the repair I have coolant all over my garage floor thanks to a broken radiator. I drive it back to MOG Chrysler the next morning at 8 am. By 3:00 I still haven't heard anything so I call and they tell me they haven't looked at it yet. When it finally was looked at, I was told there is a crack in the radiator. I said this obviously happened when the radiator flush was performed so I assume it would fixed this at no charge. The service manager said he would speak to the owner. He did and called me back and said the owner does not agree this is something they should have to pay for so I had my truck towed to Troncalli Chrysler for the radiator repair. The tow cost me $135.00 and the radiator replacement cost another $1,235.48. More

I took my Ram 1500 in to be repaired after finding out they had sold me a truck that had a 5% failure rate and I happened to be one of them. If they had told me in 2012 that the engine had a problem I nev they had sold me a truck that had a 5% failure rate and I happened to be one of them. If they had told me in 2012 that the engine had a problem I never would have bought it. I called them up and told them exactly what was wrong with it and they told me it could be repaired and if it was too bad they would tell me. They told me it could be repaired but they couldn’t do it because of a liability issue to them. They charged me $600 to open up the engine only to find that it was exactly what I told them was wrong and instead of fixing it, they tried to sell me a used engine with the same problem. The problem was an easy fix for any qualified mechanic but apparently they didn’t have one working there. Not only did they lie about being able to fix it, they tried to take advantage of my situation and sell me another engine with the same defect for over $10,000. I took it to a mechanic I had done many repairs with in the past and they are well familiar with the problem of the 5.7 hemi and are now making repairs. I would never buy another vehicle from Dodge I would especially never take it in for repairs as I was lied to and charged $600 for them to go in and see for themselves what I already had told them was wrong. Unbelievably bad dealership. They never told me about the problem when I bought it and when it failed they tried to con me into buying another used engine with the same problem. There are no words More

An unpleasant experience of prejudice. I will never feel comfortable again at your Chrysler Dodge Jeep Mall of Georgia dealership, due to how I was treated on 2/5/22. My check engine light I will never feel comfortable again at your Chrysler Dodge Jeep Mall of Georgia dealership, due to how I was treated on 2/5/22. My check engine light has come on and I went to your dealership to see about it. I continuously have an amazing experience with one of your advisors and went to see him. He let me know that there is a small emissions leak and could've been a gas cap issue. He turned the engine light off and told me to come back should it return. This also was important to me, as when the check engine is on, it won't allow me to use my remote start in the winter. About a week later it came on again and I came back. The advisor let me know that there had to be a diagnostic that takes 2-3 days to do. Since I have to travel for work, we were planning a schedule for a couple weeks out. I came back again on Saturday (2/5/22) before my trip to South Carolina, to ask if my check engine light could be read again and bypassed, so I can use the remote start until my appointment. My advisor was not there and was on vacation. The gentleman who puts paper mats on the floor, was the only one in the service area when I arrived. He is the same gentleman that has witnessed countless interactions with my advisor and I, but he's never showed me a bit of customer service. Due to my interactions being with my advisor and I'm pleased with those interactions, I let his cold demeanor pass all the time. I let him know that I would like the code to be read and bypassed, as long as it's still the non-cautionary issue of the small emissions leak. He proceeded to tell me "We don't do that". I explained that my check engine light isn't allowing me to use my remote start in the winter and he then went to get his boss. DAVID ECKHART comes out and proceeds to tell me, "We don't do that and the advisor shouldn't do that, you can try Autozone". He then says "And the advisor you usually work with, is the only one that has the mechanism to do it". This made no sense to me so I asked, "You're telling me that my advisor that is on vacation, is the ONLY one in the entire establishment that has the mechanism to help me?" He then says, "I got some people in the back that can, but I'm gonna charge ya!" This is where his underlying tone of rudeness, frustration, control, and prejudice came to the forefront in a louder tone. I asked him, "How much?" He stated, "145 dollars!" I knew then that DAVID ECKHART, had no intention to help me from the beginning. I used restraint, kindly told him "thank you" and left. It makes absolutely no sense that he would tell me, it's against policy to help in my situation, then proceed to tell me that I could be helped, but the one person that had the mechanism is on vacation, then proceed to tell me that I can actually be helped, but throws a bogus number just to shove it in my face or discourage me from getting my car serviced. I'm positive there is no itemization that would be on a receipt for $145 for the simplistic task that I was asking to be done. If it was simply that what I was asking was against policy, that's fine, but it was a clear and disgusting display of malice. It took me until today to be able to write this, as I've experienced such actions in professional settings that cause hurt like this. As an African American 32 year old man, driving what some might seem as an expensive vehicle, I deal with prejudice and discrimination. This experience is truly disheartening and has made me beyond uncomfortable to step foot in your establishment. I need someone to reach out to me as soon as possible. This behavior needs to be irradicated from any customer facing position, especially a position of management. This experience has caused issues for me and for my family emotionally. This is not how people should be treated in any situation, let alone in a professional setting from someone who has been employed to help you. In this day and time, there are many tools at the behest of your customers, to share stories of malice and discrimination. More

I bought my Jeep from Mall of Georgia Chrysler Dodge Jeep and had always had it serviced with them. Darius and Josh are great!! Both of go above I'm sure what the job required. Now that they both are leav and had always had it serviced with them. Darius and Josh are great!! Both of go above I'm sure what the job required. Now that they both are leaving you can bet their customers will go with them. My warranty had run out and I took my jeep in to be serviced due to it had an existing issue that I had reported before to this dealership. Nicholas was the guy I dealt with he zipped through the appointment and told me they could run a diagnostic on the jeep but my warranty would not cover any of the charges. I had dealt with Josh in the past and he would call and always make sure they would not pay before the customer had to. Nicholas you could tell was not going to do any more than he has to. I called two days later because I'm in a rental I'm having to pay for, just to be told they have not even started on my car. I go back to pick up my car after talking to Nicholas again telling him we would not be doing business with them anymore and he said Good okay that's fine. At this point to talk to the even lazier service manager just to get a lesson on how the whole world is behind and he has people out and they can't get parts in. I explain in the past it had been a 1-2 day turnaround when I was in a rental and they were paying for it, but now that the customer is paying for the rental they can take as long as they wish. WHY ARE YOU TAKING APPOINTMENTS IF YOU DON"T HAVE PEOPLE THERE TO WORK?????? Nothing resolved! NEVER TO BUSINESS with these people, I will be surprised if the doors are still open in a few months with the world being so bad as the service manager explained in detail to me. Darius and Josh, I wish you the BEST and hope that all your past customers take the hint and go with you!!!!!!! More