Mall of Georgia Chrysler Dodge Jeep

Horrible techs and customer service. Parts placers not technicians. Brand new car there a month and the only thing they done was scratch a rim and make the check engine light come on and Parts placers not technicians. Brand new car there a month and the only thing they done was scratch a rim and make the check engine light come on and ran out 1 1/2 tanks of gas. How do you use 381 miles of gas in a car that's supposed to be in service for a small noise? 44k miles only driven by 1 person whole life More

I never write reviews, but the service department is the worst brought my car in for a diagnosis, and it came out with a check engine light on and service will not help me and every time I call they say the worst brought my car in for a diagnosis, and it came out with a check engine light on and service will not help me and every time I call they say the service manager doesn't work there do not work with Soosh More

This was some of the worst customer service I have ever received. My service advisor was unpleasant from the moment I arrived for my appointment. I had a few questions about the work they were going to do received. My service advisor was unpleasant from the moment I arrived for my appointment. I had a few questions about the work they were going to do in my car and he didn’t seem to care to answer them let alone hear me out on the issues. I was told they had to keep my car for 3 days which was tough bc I had to get a rental. He said he would call by the end of the day with a diagnosis and cost. I never received a call and had to call 3 times to get ahold of my service guy and then he told me he would call back and never did. At this point this is 2 days of a rental with no real update until the third day. I arrived and the car wasn’t repaired and all they did was an oil change while my car sat on their lot for 3 days untouched and I had to pay for a rental. Now it’s all said and done and my car still isn’t fixed and I’m $300 in the hole for literally a 10 minute oil change. I won’t be returning and this place left a xxxxty taste in my mouth for sure. My advice is choose a different shop. I’m not generally the one to leave reviews at all let alone one like this. Good luck!! More

Bad business practices. Poor customer services. Tried to charge me $400 for a battery that they did not even have in stock. The Service rep Tom Floystrop is rude and cond Poor customer services. Tried to charge me $400 for a battery that they did not even have in stock. The Service rep Tom Floystrop is rude and condescending. More

From a service perspective, their service department is absolutely horrific. My first issue with them concerned the check engine light on my 2018 Jeep Grand Cherokee illuminating due to an apparent issue w absolutely horrific. My first issue with them concerned the check engine light on my 2018 Jeep Grand Cherokee illuminating due to an apparent issue with an oil pan leak. I took it to them to get it fixed. Two weeks later when the issue persisted, they tried to charge me to fix it again! Based on their miscommunication and dishonest tactics, I would have stopped bringing my Jeep to them. But the convenience of them being less than 10 minutes away from my home was too tempting. But I was finally fed up with them when I brought my Jeep back in to have the check engine light inspected again. When I left the previous time, the light was still on. But I was too busy to stay and have them re-check it at the moment. This time when I asked them to deal with the engine light, they said they would need to charge me $189 for a diagnostic fee, even though I paid them a few weeks earlier to deal with it. They claimed they did not have a diagnostic order on any previous tickets. So reluctantly, I relented. Two hours later, they call to tell me that there is a cam shaft code coming up, and they need to spend another 3 hours to figure out what the issue is, which will cost me another $189 per hour. A total of $756 just to tell me why the check engine light is still on, after having my car serviced there a few weeks prior. I refused to be hassled any more by Tom F, my "service advisor". I picked up my Jeep, paid the original $189 diagnostic fee, and refused to pay the additional "miscellaneous and disposal fees". I then took my Jeep to another automotive technician a few miles away, who only charged me $200 to figure out what was wrong with the car, and to rectify the issue. He also replaced a dead light-bulb and rear windshield wiper blade, free of charge. Moreover, according to the new technician, the issue with the camshaft was due to someone damaging the harness during previous maintenance. Since the Mall of Georgia Jeep service department was the only one to work on that vehicle in 3 years, I'm assuming it was them. When I called to sort that out with Mall of Georgia Jeep, I was blatantly disrespected and hung up on. If you value your respect and your money, stay away from Mall of Georgia Chrysler Dodge Jeep service department! More

Went here for warranty service on my Jeep. Made an appointment several days prior, got 3 emails and a text reminding me of my appointment and time. Arrived on time and the Jeep taken back. Made an appointment several days prior, got 3 emails and a text reminding me of my appointment and time. Arrived on time and the Jeep taken back. At no time did my "advisor" give me any indication of when it might be done be I did mention that I planned on picking it up after work. His reply was "It depends on what we find". I heard nothing all morning so called about 5 hours later to get an update. My "advisor" said that it had not even been looked at yet and probably would not get looked at that day. I asked what was the point of having an appointment and was told that was an appointment for the advisor. This is a completely useless service department, the appointment is for my car to get serviced, xxx do you need an appointment for the advisor for? I need a mechanic to look at the problem. JEEZ, DO NOT RECOMMEND! More

I just moved from IL where I got used to working with a GREAT dealership that not only did a ton for the community, they had a dedicated assistant service manager for the local Jeep clubs. I went into Mall GREAT dealership that not only did a ton for the community, they had a dedicated assistant service manager for the local Jeep clubs. I went into Mall of GA CDJR to get an oil change and tire rotation. I told my service writer that I had a MOPAR service contract on file and should have 2 of each left. He told me that he didn't know what I was talking about, they didn't sell those and there wasn't anything in my file. I told him that I purchased it from my last dealership and was told they transferred. He said no, things like that do not, and they do not sell them. At that point I just gave up and said go ahead. He wrote it up and asked me to sign. The papers didn't have any prices and when I asked what it would cost he sounded exasperated and said "well, it depends on the oil, but probably $79 for the oil change and $40 for the rotation". I said fine (while thinking my MOPAR packs of 3 are only $175 total). I left them do their work but it kept bugging me. I jumped on Messenger and reached out to the dedicated service manager from the old dealership to ask if I could give my remaining ones to a buddy still in state. He replied right away and asked if I sold the Jeep, I told him no and what was going on. He replied that this was a MOPAR service contract and good at ANY CDJR dealership. Then looked up my account and sent me a picture. I went back out into the shop and talked to the service writer again. I explained it was a MOPAR service contract and that it did transfer. He said it didn't. I showed him my screen with the contract number. We went around a couple times and he finally said let me go check on something. He left and when he came back said, yup, your good to go, it was listed in a different place then we normally look. So I sat back down to wait. After a total of 2 hours for my oil change and rotation he came back out, he did say he was sorry he didn't see it at first. I asked if they sold them and he said "They sell those up front for new cars, not for old ones back here". I don't know about CDorR but I know Jeeps come with Jeep Wave and 2 years of free oil and rotations automatically, so I know that was a lie. Then, when he takes me to check out, he has the audacity to tell me to be on the lookout for a review from Chrysler and he would really appreciate me giving him a good one. I just cringed inwardly and thought, I would do him the curtesy of trashing it and give them a second chance by not doing anything with it. Since then i have been getting their marketing emails and texts, and today I get a text from him reminding me to be on the lookout for that survey. It made me decide to 1. go on review sites and post positive reviews of my old dealership. 2. Email the GM of this dealership with my concerns so they know about the situation and hopefully correct it for any other future customers. I went on their website to look for an email address. There was nothing so I tried the chat function and asked for and email address of the GM. They told me that was not available. At this point, I figured the only way I could ensure anyone that could help fix that problem for future customers (I don't want a thing since I will not be going back) will see the issue, is to put it on here. More

MOG did an oil change on 2018 Jeep Wrangler (48k miles), identified an oil leak. 7 weeks later, they had: removed the turbo, manifold, cylinder heads and more (then put the items in the back of the jeep int identified an oil leak. 7 weeks later, they had: removed the turbo, manifold, cylinder heads and more (then put the items in the back of the jeep interior to store while waiting for more parts) and were still 2 weeks out from completing the service. Great place if you like to have your car taken apart, be in the dark about what is going, and when you confront them, the blame from person to person moves faster than Texas armadillo walking over hot sand. Extremely poor customer service. Who stores engine parts inside the car, while parked outside in the sun ? More

I had MOG Chrysler flush my radiator as a "preventative" maintenance measure. Two days after the repair I have coolant all over my garage floor thanks to a broken radiator. I drive it back to MOG Chrysle maintenance measure. Two days after the repair I have coolant all over my garage floor thanks to a broken radiator. I drive it back to MOG Chrysler the next morning at 8 am. By 3:00 I still haven't heard anything so I call and they tell me they haven't looked at it yet. When it finally was looked at, I was told there is a crack in the radiator. I said this obviously happened when the radiator flush was performed so I assume it would fixed this at no charge. The service manager said he would speak to the owner. He did and called me back and said the owner does not agree this is something they should have to pay for so I had my truck towed to Troncalli Chrysler for the radiator repair. The tow cost me $135.00 and the radiator replacement cost another $1,235.48. More

I took my Ram 1500 in to be repaired after finding out they had sold me a truck that had a 5% failure rate and I happened to be one of them. If they had told me in 2012 that the engine had a problem I nev they had sold me a truck that had a 5% failure rate and I happened to be one of them. If they had told me in 2012 that the engine had a problem I never would have bought it. I called them up and told them exactly what was wrong with it and they told me it could be repaired and if it was too bad they would tell me. They told me it could be repaired but they couldn’t do it because of a liability issue to them. They charged me $600 to open up the engine only to find that it was exactly what I told them was wrong and instead of fixing it, they tried to sell me a used engine with the same problem. The problem was an easy fix for any qualified mechanic but apparently they didn’t have one working there. Not only did they lie about being able to fix it, they tried to take advantage of my situation and sell me another engine with the same defect for over $10,000. I took it to a mechanic I had done many repairs with in the past and they are well familiar with the problem of the 5.7 hemi and are now making repairs. I would never buy another vehicle from Dodge I would especially never take it in for repairs as I was lied to and charged $600 for them to go in and see for themselves what I already had told them was wrong. Unbelievably bad dealership. They never told me about the problem when I bought it and when it failed they tried to con me into buying another used engine with the same problem. There are no words More