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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,160 Reviews
Call Service Center (678) 515-9339

2,160 Reviews of Mall of Georgia Ford - Service Center

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January 25, 2025

They've been fabulous each time I've gone. Much better than Gwinnett place Nissan. I've felt taken care of and heard each time I've used their service! More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm not sure
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Jan 27, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We're so glad to hear that you've consistently had a positive experience with us and felt taken care of. Your trust and feedback mean a lot to us, and we’re grateful for the opportunity to serve you! We look forward to continuing to provide you with great service.

January 24, 2025

Horrible communication . Didn’t check / fix wind noise . Delivered car to my home two days early and locked the keys in the car. Still waiting for a service manager to call m More

by Tilegal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matteo
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Jan 24, 2025 -

Mall of Georgia Ford responded

We sincerely apologize for the inconvenience you’ve experienced. It’s clear we fell short of your expectations, and we understand your frustration. Your feedback regarding communication, the wind noise, and the delivery situation is important to us, and we want to make things right. Please reach out to Scott Tackabury at Stackabury@vtaig.com to address these issues directly. We’re committed to resolving this for you as quickly as possible and appreciate the opportunity to improve your experience.

January 23, 2025

I love the incredible customer service that I receive here every time. They are the best! More

by Helix 88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Mall of Georgia Ford responded

Thank you for the wonderful review! We’re so glad to hear that you consistently receive incredible customer service. Your satisfaction is our priority, and we truly appreciate your kind words. We look forward to continuing to serve you in the future!

January 23, 2025

Excellent service, very attentive and good weather. I always use that place, I love it. More

by miguelalmarza_2104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
Report | Print
Jan 23, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you consistently receive excellent service and enjoy your visits with us. We appreciate your loyalty and look forward to continuing to provide you with great experiences in the future!

January 23, 2025

Excellent service, very attentive and good weather. I always use that place, I love it. More

by miguelalmarza_2104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
Report | Print
Jan 23, 2025 -

Mall of Georgia Ford responded

Thank you for the kind words! We’re so glad to hear you had excellent service and enjoyed your visit. It’s great to know you’ve had a positive experience with us consistently. We look forward to continuing to serve you in the future!

January 22, 2025

Disappointed that having the recommended transmission flush and fill created the transmission issue but glad it was able to be resolved. Also glad it was under warranty and I was given a loaner vehicle. More

by Frank Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donny in the Service Department
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Jan 23, 2025 -

Mall of Georgia Ford responded

Thank you for your honest feedback and for taking the time to share your experience. We're relieved that the problem was resolved under warranty and that we were able to provide you with a loaner vehicle during the repair. Your satisfaction is our top priority, and we appreciate your patience and understanding throughout this process. We hope to continue serving you and ensuring your future experiences with us are smoother and more positive.

January 22, 2025

Took truck in for 3 items: 1) oil change and tire rotation; 2) recall for a software update; 3) address an issue with my only 1 year old new truck and battery drains forcing it to a “deep sleep”. Th More

by dave.lohrmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jan 23, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We’re sorry to hear about your frustration with the battery issue on your truck. Your concerns are important to us, and we want to ensure they’re properly addressed. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can take a closer look into this matter and work toward a resolution for you.

January 22, 2025

I had to bring truck back a second time and charge more it should have been on first trip More

by markbrumbalow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason
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Jan 23, 2025 -

Mall of Georgia Ford responded

Thank you for your review. We appreciate your feedback and apologize for the inconvenience of having to return a second time. Your time is valuable to us, and we strive to provide efficient service. If you’d like to discuss your experience further, please don’t hesitate to reach out so we can address any remaining concerns.

January 19, 2025

Customer service representative and financial associate were both very helpful and professional. Service time was also reasonable. More

by JPHARSHAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We’re delighted to hear that both our customer service representative and financial associate provided helpful and professional assistance. It’s also great to know the service time met your expectations. We look forward to serving you again in the future!

January 19, 2025

Worst service ever. I bought three vehicles from this dealership recently, but never again because the service center is so awful. More

by kkhashan88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve from service
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Jan 22, 2025 -

Mall of Georgia Ford responded

We sincerely regret hearing about your dissatisfaction with our service center, especially as a loyal customer who has purchased three vehicles from us. Your experience is far from the standard we strive to provide. Please contact Scott Tackabury at Stackabury@vtaig.com so we can address your concerns directly and work toward a resolution. We appreciate your feedback and hope to restore your confidence in our dealership.

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