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Mall of Georgia Ford - Service Center

Buford, GA

4.0
1,794 Reviews
Call Service Center (678) 515-9339

1,794 Reviews of Mall of Georgia Ford - Service Center

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April 25, 2024

Best customer service. Very nice and professional. My service advisor went above and beyond to help me out More

by mflores11200
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2024

Chris was amazing & I appreciated his execution. I loved Maryland also! She really was awesome! More

by STIBS.EDU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris was amazing
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Helpful
April 24, 2024

Mr Alan was a nice person, fixed My car big problem. Thanks for his professional working. More

by EDAZHOU1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Greene
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Apr 25, 2024 -

Mall of Georgia Ford responded

We're glad to hear your car's problem was fixed by Alan! Thank you for the kind words about his professionalism. At Mall of Georgia Ford, we take pride in having a skilled team that can diagnose and repair any issue. We'll be sure to pass on your appreciation to Alan. We look forward to seeing you again!

Helpful
April 22, 2024

The best thing about the dealership are the service representatives. Sure, the mechanics are good, EXPENSIVE, but good, but the service representatives interact with the customers and keep them inform More

by losblagg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female
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Apr 24, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a review! We're thrilled to hear that our service representatives made such a positive impact on your experience. They truly are a valuable asset to our team, and we appreciate you acknowledging their communication and customer focus. We understand your point regarding the cost of repairs. While we strive to be competitive, genuine parts and expert labor can add up. However, we're always happy to discuss options and prioritize what needs immediate attention to keep your car safe and reliable. Thank you again for your feedback. We look forward to seeing you again soon!

Helpful
April 20, 2024

Mall of Georgia Ford has been honest & straightforward in our transactions. I love my new truck. More

by gailpennington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Mall of Georgia Ford responded

Congratulations on your new truck! We're thrilled to hear you love it and that you appreciate our honest and straightforward approach to car buying. At Mall of Georgia Ford, we believe in building trust with our customers by providing transparent communication and a hassle-free experience. We're happy to hear we achieved that for you! We hope you enjoy your new truck for many miles to come. Please don't hesitate to reach out to our service department for any maintenance needs or if you have any questions about your new vehicle.

Helpful
April 19, 2024

You lost my business and I won’t buy a Ford product ever because of your service manager More

by DAVID.NELSON62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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Apr 22, 2024 -

Mall of Georgia Ford responded

We are sincerely sorry to hear that your experience with our service department led you to lose trust in both our service and Ford products. We understand that a negative interaction with a service manager can significantly impact your perception. To understand what went wrong and explore how we can regain your trust, we'd like to connect you with Sterling Oliver, our Fixed Ops Director. Sterling can be reached directly at Soliver@mogf.com. We take all customer service concerns seriously, and Sterling will work diligently to investigate your situation and ensure a positive resolution. We value your business and hope to have the opportunity to show you the exceptional service we strive to provide at all times.

Helpful
April 17, 2024

Staff was prompt and courteous. They didn't try to up sell me unnecessary services. More

by Redbeard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Apr 18, 2024 -

Mall of Georgia Ford responded

Thank you for the fantastic review! We appreciate you highlighting the promptness and courtesy of our staff. We also take pride in offering honest recommendations and avoiding unnecessary upsells. Creating a trustworthy environment is important to us, so knowing you felt comfortable and respected throughout your visit is very rewarding. Thanks again for choosing us!

Helpful
April 15, 2024

The service is prompt, very accommodating and Mateo is a epitomy of a stellar employee, I'll rate him A1. More

by ecfranco923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Apr 16, 2024 -

Mall of Georgia Ford responded

We're thrilled to hear about your positive service experience! Promptness and accommodation are key for us, and it means a lot that you noticed. Mateo is truly a star – we appreciate you calling him the epitome of a stellar employee. We'll be sure to pass along your kind words and A1 rating! Thank you for choosing us, and we look forward to seeing you again soon.

Helpful
April 13, 2024

Brian was exceptional . ..really made the lengthy wait time for approvals, easier. he was super...car seems to be running well although it is a little noisy to me, but I've j More

by LBAILES41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure if his name was Chris or not but he was super too..in repair shop
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Apr 15, 2024 -

Mall of Georgia Ford responded

Thank you for your review. We appreciate you recognizing Brian's exceptional service! His dedication to making your experience as comfortable as possible during the wait for approvals is commendable. At Mall of Georgia Ford, we understand that waiting can be frustrating, and we strive to make it a smooth process whenever possible. We're glad your car seems to be running well overall. In regards to the engine noise, we understand you're accustomed to quieter vehicles. If you'd like, we can schedule a follow-up appointment with a technician to have them check the noise level and ensure everything is functioning properly. Just give us a call and we'd be happy to set that up for you. Thank you again for your feedback!

Helpful
April 13, 2024

Scott Tackabury is the best service adivsor at this location. Every time our vehicles are in need of a repair he has always taken care of me. I do not recommend you use anyone else. More

by tripleblossomlandscape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Tackabury, he gets a 5 star
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Apr 15, 2024 -

Mall of Georgia Ford responded

Wow, that's fantastic feedback about Scott Tackabury! We appreciate you recognizing him for always taking such good care of you and your vehicles. It means a lot to us that you trust Scott's expertise. We'll be sure to pass your kind words on to him. At Mall of Georgia Ford, we strive to provide exceptional service throughout the repair process, and it sounds like Scott consistently delivers that for you.

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