Mall of Georgia Ford - Service Center

No waiting time for my appointment, and the service advisor was very kind and explained advisor was very kind and explained More

They look to make money no matter what and forget about customer service. They say one thing and charge for another. customer service. They say one thing and charge for another. More

Dropped my car off with a list of things that I needed checked. The sales associate tried to go through and modify the items on the list as their website wasn’t setup properly for this function. However, checked. The sales associate tried to go through and modify the items on the list as their website wasn’t setup properly for this function. However, I dropped my car for 2 days and had to call and see where my car was on getting finished. At that time, I was told they were going to just fix the door lock. Then was told at pick up that the breaks needed changing. I had that on my list. It also said the techs did a full inspection and found they messed up the keyless entry by disconnecting a wire. Then they claimed the wiper blades were great, yet they are damaged and leave a streak. So I know they were never checked. I had to return my car again to get the door fixed for the keyless touch, which took more time out of my work day. Still, I left there with almost a thousand dollar cost for keeping my car for 2 days and 1 hour of labor. So, if this is typical of a dealer, no wonder why nobody wants to ever take their car to a dealer… More

Quick and convenient… convenient Lyft service and service adviser did a good job….. overall good job adviser did a good job….. overall good job More

The dealership handled every thing great will come back again. Benji Jones handled everything he got things taken care off. again. Benji Jones handled everything he got things taken care off. More

Michael Brislin took care of my F150 without issue, as expected. My truck was in for a 60k miles service. All the work was done sooner than expected, as I was surprised when he called to let me know. I hi expected. My truck was in for a 60k miles service. All the work was done sooner than expected, as I was surprised when he called to let me know. I highly recommend Michael Brislin at Mall of Georgia Ford. 👍🏻🇺🇸 More

On May 12th I had an appointment to diagnosis a CEL with a fault code of P2007. I was told that I needed to have the intake manifold replaced. I was also told the part was on BO and it would take about 10 b a fault code of P2007. I was told that I needed to have the intake manifold replaced. I was also told the part was on BO and it would take about 10 business days to come in. I was required to pay a $600 deposit on the order, which I did. Since the vehicle had 43,716 miles I inquired if it was under warranty since it was an emissions system issue which is covered for 50K miles. I was told no since it was a 2017 model year and the 5-year period had expired by a few months. Are you kidding?! After 10 business days I contacted the dealer via email to ask if my part had come in. I heard nothing back, so I emailed again on May 28th. I was told the part was due in that day and it did get delivered. I know this is not true because I asked for the old part back which was given to me in the new part box with the FedEx tracking number and label. The new part was shipped to the dealer on May 19 and was delivered on May 20 at 3:07pm. That is 8 days before I was told it came in! I returned to the service department on May 31 to have the repair completed. I paid the invoice online and when I picked the truck up and inspected the RO and invoice, I was charged $627 part cost for the manifold. I was disappointed by the 10% upcharge from the retail price of $570. I had searched the Ford OEM parts web site earlier and know I could have bought the part for $570. As of today, that is still the retail price. I understand the need for the dealer to make a profit on the part, but 10% over retail?? To put icing on the cake, when I did get my truck back the left rear lower panel was scratched. The dealer made an appointment for June 14 to repair the scratch. That appointment was cancelled by the dealer on the morning of the 14th. I was rescheduled for June 30 and the scratch was repaired. I bought my truck from this dealer brand new and that is why I returned to them for service. There are other Ford dealers closer to my home, but I wanted to show customer loyalty to the original dealer. Next time I will find a closer dealer. On July 5th the Customer Care Manager from MOGF did email me asking to speak with me about the issue. I responded that I would like to talk but it would have to be the next week. Unfortunately, on July 7th my father passed away and I needed to travel out of town. On July 13th the MOGF Manager called my cell phone and I told her I was unable to speak with her at this time due to a death in the family. I asked her to call be back the following week. Since then, I have never heard back despite sending email on July 21 letting her know I was back in town. I also followed up on July 25th asking for a call. To date (August 2nd) I have not heard from the dealer. More

Great service. Bob is key to keeping me there. On time and no hassle at all. Bob is key to keeping me there. On time and no hassle at all. More

Took my, new to me, Expedition in for its 20,000 mile service. Work was done quickly and my service advisor, Michael, kept me well informed. Happy with my first visit to MOG Ford service. Work was done quickly and my service advisor, Michael, kept me well informed. Happy with my first visit to MOG Ford More

The service department will try to convince you to have unnecessary repairs done to your vehicle. We needed an AC Freon recharge and they tried to convince us to replace the condenser core for $3000. I ref unnecessary repairs done to your vehicle. We needed an AC Freon recharge and they tried to convince us to replace the condenser core for $3000. I refilled it myself three weeks ago for $100 and no problems ever since. I submitted a 1 star review about a week ago and received an email from the service department, asking me to call them immediately to discuss this matter. I returned the call and never heard back from them. I note that after a 1 star review about this business on this testimonials page, there will be several five star reviews in the days immediately following. More