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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,174 Reviews

2,175 Reviews of Mall of Georgia Ford - Service Center

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May 02, 2022

Always have a good experience with Allan Greene Staff the person that repaired NY weather stripping did a good job. More

by Guybird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan Greene
May 02, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

April 30, 2022

Had an appointment for a detail. Waited almost 90 minutes and was told that it couldn’t be done that day. They should have told me that an hour before I wasted 90 minutes, not includ More

by halwes21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry
May 04, 2022 -

Mall of Georgia Ford responded

We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your detailing visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

April 30, 2022

After going to two other ford dealers and two independent repair shops to correct a problem with my ford fusion energi plug-in hybrid, Mall of Georgia Ford immediately identified the issue then c More

by Davejenkins
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian James
May 02, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, Dave!

April 30, 2022

I was chars for work not completed I was charge for disposal tires that I just took back to another dealer initially service was OK I try to work with Benji since he was new I am really upset now that More

by Johnhutson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benji
May 04, 2022 -

Mall of Georgia Ford responded

John, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

April 30, 2022

Mall of Ga Ford is an honest comfortable friendly place to do business, I recommend them. More

by mark_wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Oliver , Brian James, Matt Knuckles, Renee Ingram, Cason Stewart
May 02, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

April 30, 2022

Nice and convenient location for you, only 5 mins to my home, very polite and friendly More

by GARYBLINK188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
May 02, 2022 -

Mall of Georgia Ford responded

Thank you for your positive review!

April 30, 2022

Service writer was very helpful. Got my truck into service and out of the quickly with quality work More

by markafox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James
May 02, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

April 29, 2022

Always a great experience at this dealer! Very informative and friendly. Always enjoy bringing my vehicle More

by apaaron08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James
May 02, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

April 29, 2022

Good cutstomer service and timely service and repair time. Dealer alert you to possible repairs to help from later possible repairs More

by MARIONDUDLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Ingram
May 02, 2022 -

Mall of Georgia Ford responded

Thank you for your positive review!

April 29, 2022

I have now made 4 separate trips to get 3 recalls fixed on my 2021 F150. Complete waste of time. More

by ncameron008
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rather not say
May 04, 2022 -

Mall of Georgia Ford responded

We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

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