Back

Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,174 Reviews

2,174 Reviews of Mall of Georgia Ford - Service Center

Sort by
April 16, 2022

The staff at MOG Ford is professional and knowledgeable. The service work has always been top notch. I get all my work done here. More

by Murph0326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James
Apr 18, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

April 16, 2022

By far the worst service experience I have had after owning three Ford vehicles in my lifetime this department in particular does nkt have it’s act together at all. One example, I am still waiting weeks More

by DANPOFNACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not care to single one person out
May 04, 2022 -

Mall of Georgia Ford responded

We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

April 16, 2022

Great team of professionals with whom I have great confidence they’ll get the job done right. More

by losblagg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James
Apr 18, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

April 16, 2022

I was able to secure a next day early appointment. My service representative was extremely courteous. Service was timely and thorough. More

by JUAUN80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James, Matt Knuckles
Apr 18, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

April 16, 2022

Service Mgr and tech found the problem and made sure it was fixed . Always great service More

by BOSSKING53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Apr 18, 2022 -

Mall of Georgia Ford responded

Thank you for your positive review!

April 15, 2022

They do really good work and are very professional. I would recommend using them to anyone. More

by jamesjadams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James, Matt Knuckles, Renee Ingram, Cason Stewart
Apr 18, 2022 -

Mall of Georgia Ford responded

Thank you for your positive review!

April 13, 2022

Please stop asking me for a review. I have already sent a letter with regards to the lord service that I received for you all. More

by LATRICIABARNS
Customer Service
Recommend Dealer
No
Employees Worked With
Brian James
May 04, 2022 -

Mall of Georgia Ford responded

Thank you for bringing this matter to our attention. Duplicate information will sometimes get saved and will lead to an excess of communication because we may have your info twice. We apologize for any inconvenience this may have caused and it’s important that we update our records immediately with the correct information. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com.

April 13, 2022

Good customer service secure my problem definitely will recommend ppl I had a great experience overall looking forward to coming back together More

by Catalinciochia2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Ingram
Apr 14, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

April 11, 2022

warranty work with no hassle and no issues, very happy with the crew at mall of GA ford service More

by skydiverman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Apr 12, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

April 08, 2022

The service team was friendly and courteous. I arrived at 7 am and Servive Advisor Renee’s team was ready to complete the tire replacement/install on my Bronco Sport. She complimented me on havi More

by Tray Bushay
Customer Service
Recommend Dealer
Yes
Employees Worked With
Renee Ingram
Apr 11, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

...
125
...