Mall of Georgia Ford - Service Center

After being pleasantly greeted, the experience went down hill. It seemed like there was a disconnect between technician and representative. I would talk with the representative, then the tech would do somet hill. It seemed like there was a disconnect between technician and representative. I would talk with the representative, then the tech would do something different. Just a hassle. Will not be going back here. Also felt ripped off as they didn't fix the problem in the end after a huge amount of money spent. More

Customer service was outstanding and enjoyed The Visit And was very satisfied with the service And was very satisfied with the service More

I did most of the following up. Have the truck to the dealership for 1 week and was told no problem we'll have it ready when you get back. Took total of 9 days to get my truck don Have the truck to the dealership for 1 week and was told no problem we'll have it ready when you get back. Took total of 9 days to get my truck done. Could not locate my keys when I went to pick up the truck. Tried charging me for work I did not ask for. Now tires that got rotated (without authorization) are cupping.... More

Service to my truck was fast and efficient! My service technician was polite and professional. My service technician was polite and professional. More

Made an appointment and was taken as soon as I got there the wait was not long it was very friendly the wait was not long it was very friendly More

The advisor was clear and thorough explanation of the problem and what needs to be done. problem and what needs to be done. More

Pinpointed issues and took care of right away, including recall, did not have long wait for parts, advisor Renee keep me informed on everything recall, did not have long wait for parts, advisor Renee keep me informed on everything More

My car (2018 Ford Focus SE) needed the engine replaced (This was the 2nd time being replaced under 4yrs) , they forgot to put the cover back on my engine, also the lid for windshield washer fluid, but whe (This was the 2nd time being replaced under 4yrs) , they forgot to put the cover back on my engine, also the lid for windshield washer fluid, but when the car was returned to me there was pollen everywhere inside my car (I never leave my windows down) and the gas tank was exactly where I left it on a qt of the tank, milage was the same as well. So how did the test drive go? The courtesy vehicle is only covered for 10 days but yet you cannot get your own vehicle back because they didn't finish, they didn't have the parts in stock, they did cut corners so the job was done faster instead making sure everything was done right the first time and makes sure you return the courtesy vehicle with a full tank, how about the same in return? Also paying for a courtesy vehicles if pass the 10 days? when you don't have any other vehicle to drive to and from your job in order to pay for the car they need to rent plus paying for the service that it needed, which was also under warranty not even a full 2 years prior. Since the Ford motor had to be replaced 2x under 4 years. Shouldn't Ford take their lemon made vehicle and fully replace it with a safe, reliable vehicle? isn't about keeping your costumers safe on the roads that your own family/friends travel on? I'm becoming more disappointed with Ford services, you may make your sales but suck at trying to keep up with services. I still managed to keep my patient, delt with the attitudes, the run around with the calls, the excuses, the sloppiness of how this was handled and I personally wouldn't recommend Ford. I'm highly disappointed. • Isn't the meaning of a courtesy vehicle definition an automobile provided by a garage or repair shop for use while one's own car is being repaired. To charge your costumers for misfortune that the factory/dealer ship made is horrible in general. More

Poorly organized. I blame management the most, but i didn't get top flight customer service and I had to return for the mechanics to fix an electrical switch they must I blame management the most, but i didn't get top flight customer service and I had to return for the mechanics to fix an electrical switch they must have left unhooked. More

Arrived at my appointment time and was greeted within a minute. The service advisor was very friendly and answered all of my questions. Awesome work done right and on time. minute. The service advisor was very friendly and answered all of my questions. Awesome work done right and on time. More