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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,233 Reviews
Call Service Center (678) 515-9339

2,233 Reviews of Mall of Georgia Ford - Service Center

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May 15, 2022

Mike would screen calls and wouldn’t do his job. Had to go through ford national in order to get anything done. More

by MATTIEDAMICO31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian James, Matt Knuckles, Renee Ingram, Cason Stewart
Report | Print
May 16, 2022 -

Mall of Georgia Ford responded

Mattie, we are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.

May 15, 2022

good comunication about repairs, work completed as suggested, friendly staff manager helpful, clean waiting area More

by PTABROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Report | Print
May 16, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

May 14, 2022

The service we had was great. Loaner car was on time and return of our car was on time. More

by JPASUMNER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian James
Report | Print
May 16, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

May 14, 2022

Great service! I know any repairs are always done right. No waiting when appointment is made. More

by Crazy Mama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael, Cason Stewart
Report | Print
May 16, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

May 14, 2022

Got there at 11 for my oil change appointment at 11, didn’t take my car back until 12:00, didn’t leave until 2:00. Crazy long wait for an oil change. More

by kwhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
May 18, 2022 -

Mall of Georgia Ford responded

We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

May 13, 2022

GREAT. They stand behind their work and provide great support to all of their customers More

by BOB@SCHOMMERSERVICES.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cason Stewart
Report | Print
May 13, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

May 13, 2022

Had a good experience the tech did a good job repairing my weather stripping. Allan staff does a good job. More

by Guybird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan Greene
Report | Print
May 16, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

May 12, 2022

The service advisor came to me. As I was waiting my turn to pull into the service bay, Mike stepped out of the building and came to me. He was courteous, humorous, and honest about More

by JimmiSezSo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike/Michael
Report | Print
May 13, 2022 -

Mall of Georgia Ford responded

Thank you for your positive review!

May 12, 2022

Mall of Georgia Ford has lost its respective from me I had ro take my vehicle thrre twice for the same issue qhen it was so.ething simple More

by mikedepopo46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Knuckles
Report | Print
May 16, 2022 -

Mall of Georgia Ford responded

Mike, we appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

May 12, 2022

Customer service is on spot! I had a little issue with my truck and even though it took a bit to figure out, everyone in the service department were respectful and courteous to m More

by brandyposey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The girls at the cashier desk too!!, Brian James, Matt Knuckles
Report | Print
May 13, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, Brandy!

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