Mall of Georgia Ford - Service Center

Good service . That is enough words. If I am taking the time to do this you should not have a minimum of words I have to write. That is enough words. If I am taking the time to do this you should not have a minimum of words I have to write. More

The service center was excellent, I wish the dealership could be the same, my unfortunate experience with salesman and finance dept is recommended. This is my account on what Mall of Georgia Ford did to m could be the same, my unfortunate experience with salesman and finance dept is recommended. This is my account on what Mall of Georgia Ford did to my preorder. Did my pre-order in June for a hybrid at Ford Mall of Georgia (MOGF) , unfortunately didn't realize they did it for the Ecoboost , well I got it in October picked it up 10 days later (working out of state), very happy with the truck, the following week (Oct 15) I reserved leaving a deposit as I did for the first truck for a hybrid. Keep in mind that on my first order I received notification, time frame all the notification. On the second order I never received any notifications, only a call that my hybrid arrived (January Monday 24th), sounds great right? Went to the dealer Monday evening to do a receive my Eco and buy the hybrid. Problem started when the financing dept. said that the bank wants to see proof of income thru pay stubs to do the loan on the second truck, I advised them that my employment hasn't changed since the last 6 months and they should process it the same way (I'm self employed), if it went thru the first time and I have been making my payments what is the issue? Then I was told that the bank was looking for a 15% (funny how I didn't need paystub at 15%) when I'm paying now 9%, I declined that %. Nothing couldn't be done that night and the finance manager at MOGF, Mr. Dragos, said he will talk to the bank manager in the morning to take care of it, since bank managers weren't available at night. On Tuesday I didn't get any call back from MOGF, called the salesmam Eliot (2:30pm) who was the person taking care of my account to see whats the issue, he was off that day and also the finance manager (??) . Texted Today Wednesday and Eliot (salesman) said that the bank wants paystubs to process the loan, back and forth thru tex after an hour I said I'll pass bye Thursday morning (planning to pay cash). Then he tells me that since the bank declined they sold the truck to some one else?????? Why waste my time for an hour if it was already sold? Ms Lindsey Hester from MOGF was getting involved with this case, and the final word from her boss is that they "can't help me because if they do they would have to do the same for all there customers" This experience has given me a bad feel on the brand Ford and its dealership, won't be a returning customer to the dealership but also to the brand. At the end I am at fault and no compensation, great customer service. More

There is a lack of communication. The service director is rude and doesn’t understand customer service. The service director is rude and doesn’t understand customer service. More

Good servis and good to be honest Care I like being honest and making customers feel comfortable. honest and making customers feel comfortable. More

Matt Knuckles is my service advisor. The team at Mall of Georgia Ford has been great to work with in scheduling and on time performance. My truck runs great, and they send timely reminde The team at Mall of Georgia Ford has been great to work with in scheduling and on time performance. My truck runs great, and they send timely reminders. I give the my highest recommendation. More

They had no idea what was wrong with my car after they had for a week they called and said come and pick it up it is running fine and that the couldn't find anything wrong I came and got the car and it wa had for a week they called and said come and pick it up it is running fine and that the couldn't find anything wrong I came and got the car and it was running the same way I gave it to them they don't know what they are doing More

They are very professional and work to meet there customers wants and needs. The price is worth it. customers wants and needs. The price is worth it. More

Great service. Knowledgeable. Highly recommend . We have bought several trucks and cars from this dealer bought several trucks and cars from this dealer More

Had to return 2nd time unexpectedly to program “my key”, yet overall service was good yet overall service was good More

Was never called by the dealer in 9 weeks to tell me they could not get Ford parts for repair. When I towed my vehicle to another service center they told me the problem was worse than original story. The o could not get Ford parts for repair. When I towed my vehicle to another service center they told me the problem was worse than original story. The other facility had it fixed in 2 weeks and charged half of my Ford dealers quote. Never again Ford. More