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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,174 Reviews

2,174 Reviews of Mall of Georgia Ford - Service Center

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February 01, 2022

Alan was so great! He was helpful and always kept in touch throughout my service. More

by abby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan
Feb 02, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, Abby!

January 31, 2022

The service department has been very professional every time we have brought our truck in for service. More

by genedebra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Feb 01, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

January 26, 2022

Brian was very informative and it was nice dealing with him he did a great job More

by V8ford50
Recommend Dealer
Yes
Employees Worked With
Bryan Jones
Jan 27, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

January 24, 2022

Quick/ friendly/ waiting area very large comfortable chairs and recliners with a place for laptop Large screen tvs - gourmet srinks More

by Kbogdanoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Diehm
Jan 25, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

January 24, 2022

forgot to tighten my oil filter on my gt350 and it was leaking oil. They "fixed" it but it kind of ruined my sat. Honestly, i have three fords i bring here and there is almost always some issue. Nothing r More

by patrick.henson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
i do not remember
Jan 25, 2022 -

Mall of Georgia Ford responded

Hi patrick.henson, Thank you for taking the time to leave feedback. We'd like the opportunity to learn more about your experience to see if there's a way to remedy things, and better assist you moving forward. Please reach out to Lindsey at LFrazier@MOGF.com.

January 24, 2022

I have always great service at Mall of Georgia Ford with my cars. Tony is the best. I am very pleased. More

by AWAALAND
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony - Service Rep
Jan 25, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

January 23, 2022

Cason is a great service advisor. Helped a great deal. Service was the best I've ever had More

by jaredkmcarthur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cason Stewart
Jan 24, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

January 22, 2022

Everything worked out great thanks . Keep it up. That’s it okay enjoy your day More

by Tamifarley6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 24, 2022 -

Mall of Georgia Ford responded

Thank you for your positive review!

January 22, 2022

Very disappointed with MOG Ford. MOG Ford replaced the clutch in my Mustang. Recently the pedal didn't feel right, so I attempted to contact the service advisor via phone and email see when I could drop More

by JPSCHNEID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Knuckles
Jan 25, 2022 -

Mall of Georgia Ford responded

HI JPSCHNEID, Thank you for taking the time to leave feedback. Our Customer Care Manager would like the opportunity to speak with you about your experience and see if we can rebuild a trusted relationship. Please reach out to Lindsey at LFrazier@MOGF.com. Thank you!

Mar 25, 2023 -

JPSCHNEID responded

One year later ... I had a well-rated independent shop repair the car after the experience above. They did not replace the clutch, as advised by MOG Ford. Still driving the car a year later with no issues. If MOG Ford had properly diagnosed the problem, it would most likely have been a repair that would not have been covered by the warranty. I have lost faith in the service department at MOG Ford

January 22, 2022

Fantastic service department.Had the Zaktek application applied. Got ready to check out after having my car serviced and customer service was charging me for this. I have a three year warranty. Manager was More

by TLAND3121954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krasnokutsky
Jan 24, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

Jan 24, 2022 -

TLAND3121954 responded

Keep up the great customer service.

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