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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,188 Reviews
Call Service Center (678) 515-9339

2,188 Reviews of Mall of Georgia Ford - Service Center

Sort by
February 13, 2022

They had no idea what was wrong with my car after they had for a week they called and said come and pick it up it is running fine and that the couldn't find anything wrong I came and got the car and it wa More

by Rachgui98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember
Report | Print
Feb 16, 2022 -

Mall of Georgia Ford responded

Rachgui98, Thank you for your feedback though we are so sorry to learn of the difficulties you experienced while working with us. We'd love the opportunity to speak with you, and earn back your trust. At your convenience, please reach out to Lindsey at LFrazier@MOGF.com. Have a great day!

February 10, 2022

They are very professional and work to meet there customers wants and needs. The price is worth it. More

by Danielle.n.hansel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Feb 11, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, Danielle!

February 09, 2022

Great service. Knowledgeable. Highly recommend . We have bought several trucks and cars from this dealer More

by ktpierce4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Bob Brousseau
Report | Print
Feb 09, 2022 -

ktpierce4 responded

Great service!

Feb 10, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 08, 2022

Was never called by the dealer in 9 weeks to tell me they could not get Ford parts for repair. When I towed my vehicle to another service center they told me the problem was worse than original story. The o More

by Screwed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept FAIL.
Report | Print
Feb 09, 2022 -

Mall of Georgia Ford responded

Good Morning, Thank you for your feedback though we're so sorry to learn about some of the issues faced while working with our Service Department. We would greatly appreciate the opportunity to speak with you, learn more about what all went on, see if there's anything we can do to find a solution and earn back your business. Please reach out to Lindsey at Lfrazier@mogf.com at your convenience. Thank you again, and have a great day.

February 08, 2022

Had to return 2nd time unexpectedly to program “my key”, yet overall service was good More

by mea-mogford
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt- Service
Report | Print
Feb 09, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

February 07, 2022

The best service and professional team definitely I’ll come back any time my truck need service More

by Alex Vindas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckless
Report | Print
Feb 08, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

February 07, 2022

They got a loaner car for me and kept me informed through your the whole process More

by Basil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Report | Print
Feb 08, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

February 06, 2022

3500 dollars and the tires appear completely out of balance…still. Steering wheel want to shimmy out of my hands at highway speeds. Very disappointing. More

by reblangston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Feb 09, 2022 -

Mall of Georgia Ford responded

We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

February 05, 2022

Service was on time, as scheduled, prompt, and efficient. Service advisor Matt did a great job explaining everything to me! More

by gad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Feb 07, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 04, 2022

Service Dept is always professional and they do what they can to get you in and out in a timely manner More

by redrobin40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Feb 07, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

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