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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,290 Reviews

2,290 Reviews of Mall of Georgia Ford - Service Center

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April 28, 2022

I love this dealership . Matt Knuckles is excellent, He is very professional and gives me updates on my cars in a tamely manner. He deserves 10 stars More

by TINA.GABRIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Apr 28, 2022 -

Mall of Georgia Ford responded

Thank you for your positive review!

Apr 28, 2022 -

TINA.GABRIEL responded

My pleasure .

April 27, 2022

I would not recommend for oil changes or revision on the middle of day . The reason is take away too long and I had a appointment. I already wait more than 2 hours once. Once that is the ford “oficial “ pla More

by talit457
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Knuckles
May 02, 2022 -

Mall of Georgia Ford responded

We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

April 25, 2022

Excellent service today when getting my truck serviced. Looking forward to the next time! Thanks More

by Ice_4stone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Apr 26, 2022 -

Mall of Georgia Ford responded

Thank you for your positive review!

April 24, 2022

Took my vehicle in for a 60k maintenance and paid almost $300 for this along with needing AC fixed and they did absolutely nothing. I had to take my vehicle to pep boys not even a week later to have new bre More

by connor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian James
Apr 29, 2022 -

Mall of Georgia Ford responded

Connor, thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

April 24, 2022

Great service. Always do nice work for me. Thank you Sherry Taylor See you next time More

by RANGERRICK.007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob/ Allen
Apr 25, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

April 23, 2022

Renee in service was great. She worked with my schedule and got me a morning appointment. Kept me in the loop about my truck. Her communication was on point. She was very profes More

by Jeff M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Ingram
Apr 25, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback for Renee!

April 23, 2022

Professional and friendly , very easy to do business with and will continue to service my vehicles at mall of Georgia ford More

by bk4779
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Apr 25, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

April 22, 2022

Mall of GA Ford repaired my rruck right the first time and did it fast. More

by Sheffard55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Apr 25, 2022 -

Mall of Georgia Ford responded

Thank you for your positive review!

April 22, 2022

Me. Knuckles was quick and efficient and not too overbearing with the details, which I greatly appreciate. More

by CTHOSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Apr 25, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

April 20, 2022

Mail of GA Ford quickly identified my issue and fixed quickly with minimal cost. Great service!! More

by Chris H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cason Stewart
Apr 21, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

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