Back

Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,189 Reviews

2,189 Reviews of Mall of Georgia Ford - Service Center

Sort by
September 02, 2021

They weren’t organized, very chaotic, they didn’t top off my fluids, and I’m not confident they had much attention to detail. I was actually looking for a different Ford certified service station to take my More

by Jennika.Jenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of these listed
Sep 21, 2021 -

Mall of Georgia Ford responded

Hi Jenna.Jenkins, thank you for your feedback. Please rest assured that all of our Mechanics, Technicians, and Advisors are Ford certified and take great pride in the quality of their work and care, regardless of age. We understand that still mistakes can be made, and we will do our best to correct them and mend the situation for you. At your convenience, please reach out to Alan Greene at AGreene@MOGF.com to continue the conversation as we would love to earn back your business and repair things.

August 29, 2021

Love the staff and the accommodating service and the full-service VIP-style lobby while waiting. Makes waiting kinda fun actually. Thanks, guys! Well see you again soon. More

by MGLincoln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marianne
Aug 30, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 27, 2021

Great, friendly service, dropped it off in the morning and they had it back to me by noon! Would definitely bring back for future service! More

by PETERTYL17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Aug 30, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

August 26, 2021

Great service provided great value takes great care of the customer car finished on time work completed as promised Long term relationship of good service More

by johntcallahan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marilyn Muir
Aug 27, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 24, 2021

Routine oil change and tire rotation with a scheduled appointment. Took a little over the quoted time frame but not by much. I will return for future service. More

by budb12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James
Aug 25, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

August 23, 2021

Long time customer, purchased several cars here. Never had a problem with fleet or personal car care. Mall of Georgia Ford has trained, quality people. More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Aug 24, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 22, 2021

Professional and friendly team and waiting area is nice. Prices were as expected. I use Mall of GA Ford for all my maintenance work on my Expedition. More

by NB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
Aug 23, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

August 18, 2021

Everything was good. Jessica was helpful. She had a smile on her face and had a positive attitude More

by Matt.gable
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Aug 19, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

August 18, 2021

Brian James is a good guy and pleasant to work with. Helped me out with the warranty. I would recommend him to my friends. Kept me informed More

by structurallysoundga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James
Aug 19, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 17, 2021

Service was great other than leaving my hubcaps lose where they came off while driving. Scary! Luckily I had to took to tighten them. Quick and fast. More

by kariwinegar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Aug 18, 2021 -

Mall of Georgia Ford responded

Thank you for your feedback Kari!!

...
150
...