Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,188 Reviews of Mall of Georgia Ford - Service Center
Sort by
July 30, 2021
The Service Department offers fantastic customer service - The entire team is polite and professional - They speak with you like you are good friend or family member - The entire team is polite and professional - They speak with you like you are good friend or family member More
by Boomer
Employees Worked With
Tony Owens
July 28, 2021
Tony Owen's was great. Fast quick service. He kept me informed. Would recommend Tony to anyone getting service done at MOGF! Friendly and the new service dept is really nice. informed. Would recommend Tony to anyone getting service done at MOGF! Friendly and the new service dept is really nice. More
by Zenwyn126
Employees Worked With
Tony Owen's
July 27, 2021
The service center ruined my lug nuts when they changed my brakes, when I reported this I was basically blown off. Customer service is lacking at this location. I won't be returning! my brakes, when I reported this I was basically blown off. Customer service is lacking at this location. I won't be returning! More
by CJWASH56
Verified CustomerEmployees Worked With
Service department
July 27, 2021
Will never use ever again. I did not appreciate the way I was talked to by mr. sterling. I did not like how my car was handled. I then was told serval time the ptu went out because of tire tread. I had was talked to by mr. sterling. I did not like how my car was handled. I then was told serval time the ptu went out because of tire tread. I had another mechanic take a look once I got my car back. The ptu didn’t go bad because of tired tread. It went bad due to a bad seal. You people must be hurting for money so bad that you tried to convince me that my tired tread cause a part to go bad! Well news flash I’m not some dumb xxxxx that you can tell whatever to. More
by A.kelley281
Employees Worked With
Marylane, she was sweet.
July 25, 2021
Fast and reliable service, very knowledgeable and professional staff, clean and well kept facilities. Would definitely recommend to service and purchase you vehicles with mall of Georgia Ford. professional staff, clean and well kept facilities. Would definitely recommend to service and purchase you vehicles with mall of Georgia Ford. More
by dbm9866
Employees Worked With
Matt knuckles
July 21, 2021
Every time I take my car in for service they break my horn. Also, in this last go around they recommended a radiador flush only to cause bigger issues where I had to then pay them an additional $700 for horn. Also, in this last go around they recommended a radiador flush only to cause bigger issues where I had to then pay them an additional $700 for the repair. More
by JDASOTO
Employees Worked With
Tony Owens and Mr Knuckles
July 21, 2021
Accurate with the quotes they give you. Fast and friendly service. Very professional. They exceeded my expectations. Always kept me informed on my vehicle status service. Very professional. They exceeded my expectations. Always kept me informed on my vehicle status More
by DWASHENBURN300
Employees Worked With
Michael Patrick
July 21, 2021
Awesome employee and fantastic communication!!!! I will definitely be back for future service! Very clean dealership as well. Ford is the best! Thank you so much! definitely be back for future service! Very clean dealership as well. Ford is the best! Thank you so much! More
by rmanning412
Employees Worked With
Marilyn?
July 19, 2021
Service at this dealership varies. The worst experience I had was dealing with a recall. The parts took a long time to get there and the dealership did not know what to do with them once they had them. T I had was dealing with a recall. The parts took a long time to get there and the dealership did not know what to do with them once they had them. They told me to make an appointment to come in. I did that. Showed up and they sent me to another facility. I got to that shop and they said they don’t do that type of work and told me to go back to the shop. I drove back only to be told that they had to contact Ford to find out how to install the roof window on my 2016 transit connect titanium. The best service I had was when they helped me get my keys back that I left in the Lyft vehicle. I have to admit that the service has gotten slightly better since the first of this year. Hopefully that will be a trend as I have to take the connect in for another recall. More
by Mchulick
Employees Worked With
Service
