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2,172 Reviews of Mall of Georgia Ford - Service Center
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December 12, 2020
Great service and attention to detail. Surprisingly affordable for a “dealership”. Love the fact that I can get a “Lyft”, so I’m not stuck waiting at the dealership during service appointments. affordable for a “dealership”. Love the fact that I can get a “Lyft”, so I’m not stuck waiting at the dealership during service appointments. More
by drew35
Verified Customer
December 10, 2020
Had the 2015 Flex in for recall work. Easy to schedule. The work was completed in a timely fashion. Bob Brousseau was great I always like working with him. The work was completed in a timely fashion. Bob Brousseau was great I always like working with him. More
by GA Resident
Employees Worked With
Bob Brousseau
December 09, 2020
Excellent Service!!! Alan took great care of me, provided a rental, kept me updated, and got my truck back to me quickly. Always a good experience a rental, kept me updated, and got my truck back to me quickly. Always a good experience More
by robb-judkins2003
Employees Worked With
Alan
December 09, 2020
I already responded that my experience was terrible. Your service manager - nice guy. Mechanic - not so good. Have wasted a lot of time back n forth. service manager - nice guy. Mechanic - not so good. Have wasted a lot of time back n forth. More
by Welcometomoes
Employees Worked With
Dealt w Allen
December 04, 2020
Bought my car certified used back in Feb 2020. Have taken the car in a few times for service and was promised a Full detail since it wasn't done on the day of purchase. Each time I picked the car up we were the car in a few times for service and was promised a Full detail since it wasn't done on the day of purchase. Each time I picked the car up we were told they didn't get to detail it again! Disappointing! Also, we have had issues on and off with the navigation system not syncing with our phones and apps not always working (Intermittently). Apparently since the issue hasn't been duplicated while at the service dept Ford will not do anything about it other than a master reset. Frankly we are tired of discussing it. We were told to get a phone and record it when it happens. Hard to do when your driving! We were excited about our Escape but not so much anymore. The service techs and advisors are courteous. More
by SONJON2010
Employees Worked With
Jordan Lee
December 03, 2020
The lady that waited on me was the worst but I will say she was good at BSing me but it only mad me mad she was good at BSing me but it only mad me mad More
by KIMTADLOCK
Employees Worked With
Service department I left my truck there all day and you did not even look at it and then you give me some story about how you are unsure about the problem and I may need a new wiring harness. All I needed was an alternator.
December 02, 2020
Service is unaware is what’s covered under warranty and what’s not. Had my raptor for over 30 days and still didn’t fox the issue. Tony in service has no right dealing with people as he has no people skil what’s not. Had my raptor for over 30 days and still didn’t fox the issue. Tony in service has no right dealing with people as he has no people skills. Will never go back to mall of Georgia Ford. More
by Raptor
Employees Worked With
Tony
November 30, 2020
I do not know much more than they delivered my fleet vehicle. That process went very smooth with no issues . The vehicle was ready when promised. vehicle. That process went very smooth with no issues . The vehicle was ready when promised. More
by Wild25
Employees Worked With
MArylyn Muir
