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2,170 Reviews of Mall of Georgia Ford - Service Center
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Verified Customer
October 23, 2020
I have had many different used cars. This is my 1st I have had many different used cars. This is my 1st Ford. Ford makes a unique type of driving and operating system. It is advantageous to look to th I have had many different used cars. This is my 1st Ford. Ford makes a unique type of driving and operating system. It is advantageous to look to their experienced service maintenance to gain the most bang for your buck if you intend to keep your Ford in top running condition. More
by 👵
Employees Worked With
Service Department
October 22, 2020
Came in for recall work and to have my sunroof looked at. Paid $140 for You to look at it to tell me the whole sunroof track needed to be replaced. Told me it was going to cost $3700 to fix it and the parts Paid $140 for You to look at it to tell me the whole sunroof track needed to be replaced. Told me it was going to cost $3700 to fix it and the parts were $2500.00. There are tons of people online with the same problem so I looked myself. Had they actually looked at the sunroom they would have seen that the rails the the glass sits on were broken. Standard thing for Ford it appears. Found parts online for $150.00 and fixed in less the 30 min. My lease is up in a couple months and because of this and feeling like you tried to pull a fast one, I will not be back to buy another truck from you or Ford nor will I bring my company vehicles to you anymore for service. It’s a shame because I really like the Ford F-150 and was looking forward to getting a 2021. Thanks for your help. More
by dmpotalivo
Employees Worked With
Don’t remember the name.
October 22, 2020
From the service manager to the tire technician the attitude and service is always 5 STAR! Even is these unusual times they still remember what we are there for attitude and service is always 5 STAR! Even is these unusual times they still remember what we are there for More
by scharle
Employees Worked With
Steven Weldsey
October 21, 2020
Bob did a terrific job coordinating the service for the recall. He kept me up to date and elevated the damage on my tailgate to Ford for coverage. He kept me informed on the status and then helped establ recall. He kept me up to date and elevated the damage on my tailgate to Ford for coverage. He kept me informed on the status and then helped establish the service call for the replacement. The collision department did a great job - Travis More
by proline23
Employees Worked With
Bob in service
October 17, 2020
Good service center. Service advisor was very attentive and quickly got my vehicle inspected. Service was completed in one day. The cost seemed a bit expensive and I’m surprised at how many problems I have and quickly got my vehicle inspected. Service was completed in one day. The cost seemed a bit expensive and I’m surprised at how many problems I have had with this vehicle after 8 years and 114000 miles. More
by Fordfan600
Employees Worked With
Sam
October 16, 2020
What can I say the Mall of Georgia Ford personnel are just awesome. Would and will always but from them. Just great people to work with just awesome. Would and will always but from them. Just great people to work with More
by RichBlithe
Employees Worked With
Other Employees :
Shawn Malcolm, James Shellaugh, Jessica Slaughter, Bryce Piper, Gene Diehm, Jordan Lee, Ramzi Hishmeh, Sean Mooney
October 15, 2020
Sterling Oliver and Andrew Orstadius were great. Sterling kept me informed and up to date on the progress of the work being done on my vehicle , while Andrew took exceptional care repairing it . Given the un kept me informed and up to date on the progress of the work being done on my vehicle , while Andrew took exceptional care repairing it . Given the uniqueness of the vehicle that I own, I appreciate the care and professionalism given by both. Thank you, I am completely satisfied. More
by darrinfsu_98
Employees Worked With
Sterling Oliver, Andrew Orstadius
October 13, 2020
Everyone is Great there from the Service Manager all the way down to the Cashiers. They are all always willing to help any way they can. It makes bringing your vehicle in more pleasurable and they always h way down to the Cashiers. They are all always willing to help any way they can. It makes bringing your vehicle in more pleasurable and they always have smiles on their faces. More
by manicely
Employees Worked With
Sterling, Alan and Mr. Bob.
