Mall of Georgia Ford - Service Center

An infuriating experience- and I’m not even a difficult consumer! Misinformation and then lies. A free recall turned into an expensive “problem” that I was pressured into being more - and I had to go to consumer! Misinformation and then lies. A free recall turned into an expensive “problem” that I was pressured into being more - and I had to go to work! More

Simply just great customer service this my third Ford vehicle form this place I would recommend this dealer for you next purchase Bob brosseau is the best service davisor vehicle form this place I would recommend this dealer for you next purchase Bob brosseau is the best service davisor More

Excellent service department!! Courteous, clean & professional staff even during the pandemic. From my first call to investigate a repair to picking up my car, this group worked to make the entire pr professional staff even during the pandemic. From my first call to investigate a repair to picking up my car, this group worked to make the entire process easy. More

I like the first class service of the Mall of GA Ford, the lounge area is comfortable and the healthy snack bar is very nice. Thanks MOGF the lounge area is comfortable and the healthy snack bar is very nice. Thanks MOGF More

I service my trucks and SUVs at this dealer for about 15 years. I'm a repeat customer because of the quality of the service and the professionalism of the Service Advisors. My favorite Advisor is MS. Marily years. I'm a repeat customer because of the quality of the service and the professionalism of the Service Advisors. My favorite Advisor is MS. Marilyn Muir. More

The team worked on my behalf to attempt to have Car Sheild pay for the repairs. Even though they did not succeed they worked with me and didn't rush me to make a decision on an expensive repair Sheild pay for the repairs. Even though they did not succeed they worked with me and didn't rush me to make a decision on an expensive repair More

World Class Excellence I've been to many Ford dealerships in the metro Atlanta area over the years and I've seen some good, and I've seen some bad. Mall of Georgia Ford set I've been to many Ford dealerships in the metro Atlanta area over the years and I've seen some good, and I've seen some bad. Mall of Georgia Ford sets a new standard for excellence. It started with my Service Adviser, Michael who was WORLD CLASS all around. Professional and paid incredible attention to detail. Service was excellent, communication was perfect and to round it out, the Porter asked me if I had time, he would run my vehicle through the car wash. Icing on the cake. Kudos to the best! More

Tremendous customer service and they even provided me a Lyft ride so J didn’t have to wait for their shuttle car which was out Lyft ride so J didn’t have to wait for their shuttle car which was out More

I have used this dealership for several years have always had good service purchased my F150 at this dealership and if get another it most likely will be from Mall of Georgia had good service purchased my F150 at this dealership and if get another it most likely will be from Mall of Georgia More

Service was done professionally courteous and to my satisfaction. Marilyn was ver helpful. The task was performed in a timely manner and without any hiccups. satisfaction. Marilyn was ver helpful. The task was performed in a timely manner and without any hiccups. More