Mall of Georgia Ford - Service Center

My oil change experience I was greeted with respect and humor. What I was told by my advisor is what happen. Nice friendly professional group. I will be back again and again! I was greeted with respect and humor. What I was told by my advisor is what happen. Nice friendly professional group. I will be back again and again! More

Excellent service Always a wonderful experience when I bring my Ford Fusion in for service if I call the dealership with any questions I always get a call back within 1 Always a wonderful experience when I bring my Ford Fusion in for service if I call the dealership with any questions I always get a call back within 10 minutes, always very professional and attentive. Always refer friends to Mall of Ga Ford More

Just out to get more money I went to get a simple alignment on my truck after I had some work done by my mechanic. They said that they were able to almost align it but that I ha I went to get a simple alignment on my truck after I had some work done by my mechanic. They said that they were able to almost align it but that I had to replace a bunch of front end parts to get it exact. After I paid I never was given the paper that shows the alignment information. Then I had to go raise xxxx to get it emailed to me and my mechanic looked at it and said they didn't hardly do anything. They were supposed to check some things and find out what was going on with the steering and nobody even did anthing. So I brought it back and they said they cant do anything until i replace the parts again even though my mechanic said those parts were fine and then they didnt need replacement. Cant recommend them at all based in my experience there. So i still have a truck that's not aligned and I'm out $89. More

Alan Greene is awesome! Oh a day when I needed to get my 2015 Explorer repaired, Alan was personal professional, and stayed on top of my repairs so that I could get back on t Oh a day when I needed to get my 2015 Explorer repaired, Alan was personal professional, and stayed on top of my repairs so that I could get back on the road and back to skiing my list of errands that I had to do that day. Thank you for having good service guys working for you and taking care of the customer! More

Always a great job Always do a great job at a fair price. Got it done quickly. Truck was back on the road in no time and work was done right. Always do a great job at a fair price. Got it done quickly. Truck was back on the road in no time and work was done right. More

Damage to seat back after oil change, etc. service I was in for an oil change and battery replacement on I believe Wednesday 9/25/19. As I was getting out of my truck on Friday I noticed a slice in th I was in for an oil change and battery replacement on I believe Wednesday 9/25/19. As I was getting out of my truck on Friday I noticed a slice in the driver seat back. We immediately emailed Tony Owens about it with pictures. He said we would look into it. I have called and emailed him repeatedly since then with no response. Today is 10/25/19. I said if I didn’t get a response today I would escalate through the management at MOGA Ford. During this time I needed 4 new tires a 1200-1500 sale. I gave my business to Pep Boys because of the lack of response. Records will show I’ve got all my service for last 2-3 years at MOGA Ford. Unless resolved satisfactorily that will change. This truck is my 2nd new vehicle purchased there. I’m considering a new F250 or F350 possibly within the next 6 months. Due to this situation I may buy elsewhere. More

Oil change tried to see about my brakes again I like the mall of ga ford most of time . I still am not giving you 5 stars . My car is under warranty and I am still having brake issues and my tir I like the mall of ga ford most of time . I still am not giving you 5 stars . My car is under warranty and I am still having brake issues and my tires were suppose to be rotated last time . I work full time and live in Lula ga , don’t have time to keep coming back in forth I More

Oil change Service center needs to add fast lane for oil changes on Saturday. Sales volume would increase in the service area. Customer would appreciate it as we Service center needs to add fast lane for oil changes on Saturday. Sales volume would increase in the service area. Customer would appreciate it as we are not preplanners More

Marilyn Muir Service Rep. Experience I just like to thank Marilyn Muir for assisting me with my auto needs. She's well versed in all aspects associated with servicing of my vehicle. She's I just like to thank Marilyn Muir for assisting me with my auto needs. She's well versed in all aspects associated with servicing of my vehicle. She's been a lifesaver for me in times of need for servicing my truck and I cannot thank her enough! More

Best service dept , shuttle service Awsome service .. Picked me up and dropped me off. Super friendly and informative. Informed me of future repairs and didn't charge me including me com Awsome service .. Picked me up and dropped me off. Super friendly and informative. Informed me of future repairs and didn't charge me including me comprehensive diagnostic More