Mall of Georgia Ford - Service Center

Misdiagnosis and no follow through to fix my truck F150 truck was leaking water through sunroof. Had to wait a week for “leak experts” to be there. They stated the leak experts only were available 1 da F150 truck was leaking water through sunroof. Had to wait a week for “leak experts” to be there. They stated the leak experts only were available 1 day/week. After finally getting truck looked at, they stated a $1,300 repair and 3 days to order parts. 2 weeks later no one ever called me back so I called them. They stated parts were still on order and they were waiting. Service dept stated they would call back in a few minutes with status updates. Never got a call back so I took my truck to another Ford dealership. They found drains were clogged and had it fixed the next day for $200. Buford location finally called me after a month of waiting and said parts came in....I will never go back. More

Y'all always do great work on my car Y'all do excellent work. Since I bought it from you in 2014 I have only allowed your Service Center to work on my car. Y'all do excellent work. Since I bought it from you in 2014 I have only allowed your Service Center to work on my car. More

Accessory Installation Great service and reasonable price. They always take good care of my needs. I will recommend them highly both for vehicle purchase and service. Thank Great service and reasonable price. They always take good care of my needs. I will recommend them highly both for vehicle purchase and service. Thanks for taking care of my needs. More

Very good Oscar was great called me when everything was ready held my truck overnight because I got stuck working late when my fantastic very knowledgeable guy Oscar was great called me when everything was ready held my truck overnight because I got stuck working late when my fantastic very knowledgeable guy for sure More

Good job Brought it in on time and had it ready on time... pleasant folks to work with and really make you feel at home. I like working with professionals. Brought it in on time and had it ready on time... pleasant folks to work with and really make you feel at home. I like working with professionals. More

Outstanding Service From the moment I pulled in my vehicle, Oscar Lovera, who was my service advisor was friendly, courteous and just a pleasure to work with. He made sur From the moment I pulled in my vehicle, Oscar Lovera, who was my service advisor was friendly, courteous and just a pleasure to work with. He made sure that everything was taken care of Ian’s kept me informed throughout the entire time I was there. He’s an asset to the dealership. Collin Robinson More

Great Service was professional done as scheduled and I was completely satisfied with the work done on my Truck . The service people were very courteous T Service was professional done as scheduled and I was completely satisfied with the work done on my Truck . The service people were very courteous Thank y’all — see-ya-later More

Fantastic The gentleman that helped me, I think his name was Mario, was awesome! He did the oil change and answered every question I had. Amazing guy! I’ll defi The gentleman that helped me, I think his name was Mario, was awesome! He did the oil change and answered every question I had. Amazing guy! I’ll definitely be back and ask for him and Irma personally. Irma helped me schedule my appointment and made sure that everything was good to go before showing me where to sit More

Quick N Easy The service was excellent, made an appointment early that day when I got there next in line. Service is fairly fast 30-45 min Great Work The service was excellent, made an appointment early that day when I got there next in line. Service is fairly fast 30-45 min Great Work More

Transmission problem with clicking noise I’ve been in three times and heard still clank when going from park to drive and drive to reverse etc etc. I’m now getting put off until 4 qtr or 1s I’ve been in three times and heard still clank when going from park to drive and drive to reverse etc etc. I’m now getting put off until 4 qtr or 1st gtr of next year due to a chip that hasn’t been made to repair problem. NOT ACCEPTABLE More