Mall of Georgia Ford - Service Center

Great Experience It is never a good thing to have to bring your vehicle in for repair within one month of purchasing a new vehicle. But the service I received from Mal It is never a good thing to have to bring your vehicle in for repair within one month of purchasing a new vehicle. But the service I received from Mall of Georgia Ford was awesome. I actually work in the automotive field and can say that Alan Greene and the Mall of Georgia Ford service department is among the highest in professionalism and accommodations. If you have a need for maintenance or the unfortunate situation of needing repair, I recommend giving this repair facility a shot. I was pleasantly surprised and will be returning. More

Poor service I have had my F 150 serviced here since it was new in 2013. Items on every 10,000 mile service are over looked including one occasion when the oil was I have had my F 150 serviced here since it was new in 2013. Items on every 10,000 mile service are over looked including one occasion when the oil wasn’t even changed. Things like dirty battery cables ignored. Windshield washer fluid left empty on two occasions. I cringe every time I go in. Nice people. Just can’t get it together. More

Good service Tony looked after my concerns and kept me informed. Advised me of other areas that may need attention. Kept me advised on the cost. Great Tony looked after my concerns and kept me informed. Advised me of other areas that may need attention. Kept me advised on the cost. Great More

Great service department Marilyn Muir does a great job. Excellent customer service. Service is always complete and ready when promised. Tony Owens does a great job in custo Marilyn Muir does a great job. Excellent customer service. Service is always complete and ready when promised. Tony Owens does a great job in customer service. Very good team to work with in service. More

Mr. Greene Alan my advisor got me in and out I. A timely fashion. I greatly appreciate his understanding of my long over night 12 hr work days. Thank you so much Alan my advisor got me in and out I. A timely fashion. I greatly appreciate his understanding of my long over night 12 hr work days. Thank you so much. See you soon More

F-150 error codes The dealer has all the information. Numerous items appeared on error codes (61 total per advisor) service could not find tell me why this is going on. The dealer has all the information. Numerous items appeared on error codes (61 total per advisor) service could not find tell me why this is going on. I find this unacceptable. More

excellent customer service Friendly and knowledgeable staff. Felt like having a good service experience was important to everyone I came in contact with. The complimentary shutt Friendly and knowledgeable staff. Felt like having a good service experience was important to everyone I came in contact with. The complimentary shuttle was very much appreciated. I will definitely continue to have my new Edge serviced here. More

Service visit Great place to do business. Had both my fords services on the same day on time on budget also waiting room is great friendly people every where. Great place to do business. Had both my fords services on the same day on time on budget also waiting room is great friendly people every where. More

Long term F150 Great service adviser, no hard core service pitch, early heads up on potential service issues is very helpful! Love the service Dept at MAll of Georgi Great service adviser, no hard core service pitch, early heads up on potential service issues is very helpful! Love the service Dept at MAll of Georgia Ford! More

Dully truck The service rendered at first was not customer satisfactory. I put in a complaint and it is being remedied. It has not been fully remedied due to sche The service rendered at first was not customer satisfactory. I put in a complaint and it is being remedied. It has not been fully remedied due to scheduling issues. But Charlie promised a full refund of my 225 dollars spent on a tire rotation that was not fully remedied. And also pay for my scheduled appointment on July 15th for a tire rotation and a wheel alignment. Thank you Charlie for your help. More