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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,178 Reviews
Call Service Center (678) 515-9339

2,178 Reviews of Mall of Georgia Ford - Service Center

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April 13, 2025

Mike helps a lot and he is always friendly the waiting area is always clean and have coffee and water More

by Vickieebrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Apr 14, 2025 -

Mall of Georgia Ford responded

Thank you for your kind feedback! We're so glad to hear that Mike has been helpful and friendly during your visits. It’s great to know that you also appreciate the clean and comfortable waiting area with coffee and water, we want every aspect of your visit to be as enjoyable as possible. We look forward to continuing to serve you and appreciate your positive comments!

April 12, 2025

They asked $12,860 to fix a sunroof for a2011 Ford edge. I paid 2,200 to another place. They changed me $200 to inspect the car and they found nothing, but rear camera doesn't work, the back door doesn't s More

by gabybonciu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't want to remember anyone
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Apr 14, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We understand how frustrating it must be to feel like you're not getting the service and value you expect, especially when it comes to important repairs. It's clear from your review that you’ve had some challenges with the experience, and we’d like to help clarify the situation and see how we can assist further. To address your concerns directly and ensure everything is properly reviewed, we encourage you to reach out to Dragos Teodor at dteodor@vtaig.com. He will be happy to go over the details with you and work toward a resolution. We appreciate your feedback and hope to have the opportunity to assist you moving forward.

April 12, 2025

Smart and polite He understood the mind of customer and tried to do more for customer. More

by sds02051
Recommend Dealer
Yes
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Apr 14, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback! We’re so glad to hear that our team member was able to understand your needs and provide you with the thoughtful, helpful service you deserve. It’s always our goal to go above and beyond for our customers, and we’re happy to know that this made a positive impact on your experience. If there’s anything else we can do for you, don’t hesitate to reach out. We're here to help!

April 12, 2025

Great job, quick service,very friendly people,always will recommend Mall of Ga ford. Thanks for everything!!!!! More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Mall of Georgia Ford responded

Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with our team at Mall of Georgia Ford. It’s wonderful to know that our service was quick, friendly, and met your expectations. Your recommendation means a lot to us! If there’s anything else we can assist you with in the future, don’t hesitate to reach out. We’re here to help!

April 11, 2025

I initially intended to move on from my terrible experience at Mall of Georgia Ford, but they reached out with a customer satisfaction survey—and that’s where they truly added insult to injury. M More

by Gena G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mateo, Billy
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Apr 14, 2025 -

Mall of Georgia Ford responded

We understand how frustrating it must have been to experience prolonged delays, repeated issues with your vehicle, and unsatisfactory communication throughout the process. It’s important to us that each customer has a positive experience, and we can see how this situation did not meet your expectations. We’d like to learn more about your specific experience and see how we can better address your concerns. Please reach out to Scott Tackabury at Stackabury@vtaig.com, and he will be happy to discuss the situation further and explore how we can move forward. Thank you again for sharing your thoughts, and we hope to work toward a resolution.

May 02, 2025 -

Gena G responded

As requested in your response to my review of Mall of Georgia Ford, I sent an email to Scott on April 15, 2025. I have yet to receive any response or acknowledgment. This lack of follow-through is consistent with the poor service I experienced throughout and only reinforces the fact that this entire business is disorganized, dismissive, and deeply unprofessional.

April 10, 2025

Rude, accusatory, combative He told me there was no way the dealership could have made a mistake, the mistake was all mine More

by jonathansmith2502
Recommend Dealer
No
Employees Worked With
Mateo
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Apr 11, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback. We strive to provide the best service possible and take your concerns seriously. If you would like to discuss this matter further, please reach out to Scott Tackabury at Stackabury@vtaig.com

April 10, 2025

MOGF did a great job managing some warranty work on my truck. I was kept well informed of progress and took delivery sooner than I was expecting. More

by ShawnF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
Report | Print
Apr 11, 2025 -

Mall of Georgia Ford responded

Thank you for the awesome feedback! We're glad we could get your warranty work handled smoothly and ahead of schedule. It's great to hear you felt well-informed throughout the process. We appreciate your trust in MOGF and look forward to helping you again in the future!

April 09, 2025

Professional and knowledgeable. Mall of Georgia Ford has a great selection and we leave pleased with our transaction. Ask for Mateo in service. Treated me like family! More

by Explorer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo Henao
Report | Print
Apr 10, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're thrilled to hear that you had a great transaction at Mall of Georgia Ford and that Mateo in service made you feel like family. We appreciate your feedback and look forward to assisting you again in the future!

April 08, 2025

I'have been coming to the mall of GA Ford dealers for the past 15 years for purchases an services, they have always surpassed my expectations. More

by ANGELOBRUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales and service department
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Apr 09, 2025 -

Mall of Georgia Ford responded

Thank you for your continued loyalty over the years. We're grateful to have had the opportunity to serve you for the past 15 years and are thrilled to hear that we've consistently exceeded your expectations. Our team is dedicated to providing excellent service, and it's wonderful to know that we've earned your trust. We look forward to continuing to meet your needs in the future.

April 08, 2025

Brian , does a great job and making sure he informed me what my vehicle need when is service. Great job Brian More

by JEDW5307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Apr 09, 2025 -

Mall of Georgia Ford responded

Thank you for recognizing Brian's efforts. We're pleased to hear that he kept you well-informed about your vehicle’s needs during service. We’ll be sure to pass along your kind words to him. We appreciate your trust in our team and look forward to serving you again.

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