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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,287 Reviews
Call Service Center (678) 515-9339

2,287 Reviews of Mall of Georgia Ford - Service Center

Sort by
July 28, 2025

All good ? ??? Back up blue screen, and tire pressure faults times 4 tires ?? More

by NMOOLENAAR
Recommend Dealer
Yes
Employees Worked With
Mateo
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July 28, 2025

I think it is a scam up there when it comes to repair …Took my car there and they told me that the entire transmission assembly needs to be replaced for almost 9000 dollars and it just the drive shaft th More

by mindjio
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember name
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July 27, 2025

Oil change tire rotation and system check were done quickly and efficiently. Will go back More

by RTANIS2676
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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July 25, 2025

The check-in and checkout processes are fast and simple and the digital information system keeps you informed of your vehicles service progress. More

by uipcave1825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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July 24, 2025

No communication between client and service dept. Worse experience I have ever had. Go elsewhere More

by Teresa.bayley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian James
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July 24, 2025

Ford tried to sell me a BCM instead of clearing the codes in the BCM that are a common issue. Ford would not clear the codes so I had it done at a different shop and avoided spending $1500 More

by callans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall the name of the service clerk
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July 23, 2025

Brian in. Service is alsome and my family trust him with him word on work that needs to be done More

by BEVERLY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brain
Report | Print
July 21, 2025

The service was good, but it did take a lot longer than what was told to me when I arrived. More

by Jstrange247
Recommend Dealer
Yes
Report | Print
Jul 22, 2025 -

Mall of Georgia Ford responded

Thank you for your review and for taking the time to share your experience with Mall of Georgia Ford. We appreciate that you found our service to be good and are glad we could help you with your parts needs. We understand your frustration regarding the extended wait time beyond what was initially communicated to you. Your feedback helps us identify areas where we can improve our service estimation and communication with our valued customers. We truly value your business and hope to serve you again in the future.

July 21, 2025

I bought my F250 new in 2016 and Mall of Georgia has taken excellent care of my truck for me. More

by mdb1540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo Henter
Report | Print
Jul 22, 2025 -

Mall of Georgia Ford responded

Thank you for your loyalty over the years! We truly appreciate that you have trusted Mall of Georgia Ford with the care of your F250 since purchasing it new in 2016. It means so much to us that we have been able to provide you with excellent service for your truck throughout this time. Your continued confidence in our team is what drives us to maintain our high standards every day.

July 20, 2025

Diagnostic charge is understandable but you can talk all you want to your advisor but everything is handled by internet responses to make anything happen. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Jul 24, 2025 -

Mall of Georgia Ford responded

We understand your frustration with the communication process. Your feedback about wanting more direct interaction with your advisor is valuable to us. We are continuously working to improve our service processes to better meet our customers' preferences. If you would like to discuss your experience further, please feel free to contact Scott Tackabury at Stackabury@vtaig.com.

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