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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,193 Reviews
Call Service Center (678) 515-9339

2,193 Reviews of Mall of Georgia Ford - Service Center

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September 15, 2023

Very nice people go me in and out and will come back again and again thank you for your service More

by blessedmama11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future.

September 14, 2023

Nate was very helpful, friendly and knowledgeable. I will definitely use this dealer again. Awesome people. More

by seekinsd579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
September 13, 2023

I could not have asked for better service! The waiting room was comfortable, clean and attractive. Allen went out of his way to help me when I had to have my engine replaced. He and everyone e More

by jackie1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Mall of Georgia Ford responded

Hi Jackie, thank you so much for your kind words! We're thrilled to hear that you had a great experience and that our team provided excellent service. We appreciate your support and look forward to serving you again in the future!

September 13, 2023

Always works me in and has expedient and courteous service. Only place I have service done on my vehicles that was purchased at this location More

by dhalbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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September 13, 2023

Service advisor not too informed about service specs. Recommended service that wasn't necessary. Tried to upsell everything. Took forever to get my car back while waiting. Probably never going back. More

by kkrehmeyer
Recommend Dealer
No
Employees Worked With
Service dept
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Sep 18, 2023 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We apologize for any inconvenience caused during your visit. We appreciate your input and will strive to improve our service. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

September 13, 2023

Vehicle was completed on time. I was keep in formed by the service advisor on what was being done to my vehicle and when it was going to be ready More

by Thomaswetzel08
Recommend Dealer
Yes
Employees Worked With
I don’t remember how it was it was done weeks ago
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Sep 18, 2023 -

Mall of Georgia Ford responded

Hi Thomas, thank you so much for your 5-star review! We're thrilled to hear that your vehicle was completed on time and that our service advisor kept you informed throughout the process. We appreciate your feedback and look forward to serving you again in the future.

September 13, 2023

Great customer service. Completed all the work on time and kept me informed about the progress. More

by Tim MacMaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Zierten
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September 12, 2023

Great team in the service department and sales. As a fleet manager this is my go to location and I always get what I need done without any in house issues. More

by WFILINUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan greene
Report | Print
Sep 18, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience with our service department and sales team! We're delighted to be your go-to location as a fleet manager. If there's anything else we can assist you with, please don't hesitate to reach out.

September 12, 2023

My service advisor Nate was great to deal with went above and beyond to make sure my customer experience was excellent. He kept me informed and updated of repairs needed, called me after hours to help come u More

by MOSTEEN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate service advisor
Report | Print
Sep 18, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience with us. We're glad to hear that Nate provided you with excellent customer service and kept you informed throughout the repairs. We appreciate your feedback and hope to serve you again in the future.

September 12, 2023

My entire experience was excellent. I was treated great by everyone I came in contact with. The last two visits with mall Of Georgia are extremely better than previous experiences. Kee More

by John Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service a
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Sep 18, 2023 -

Mall of Georgia Ford responded

Hi John! Thank you so much for your kind words and for sharing your positive experience. We're thrilled to hear that your recent visits to Mall of Georgia have been excellent and that you noticed an improvement. We appreciate your support and look forward to serving you again soon. Keep enjoying your visits!

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