Mall of Georgia Ford - Service Center

Worst customer service and service ever. Had my truck there for transmission repair under warranty. The “courtesy vehicle” they gave me broke down on me. I got it towed back 1 minute after t Had my truck there for transmission repair under warranty. The “courtesy vehicle” they gave me broke down on me. I got it towed back 1 minute after they closed and they couldn’t help me get another after I called and spoke to someone that said they can help me. Got another vehicle for a couple more days and then mine was “fixed”. They charged me for the “courtesy vehicles, yes the one that broke down on me too. My truck broke down again for the same issue the next day. I took it back and they took 28 days to fix it, called me about getting the courtesy vehicle/rental back. Tried to charge me for that one but I refused. After speaking to the manager they agreed to pay for that one. Ford has still not reimbursed me for the rentals I had here and another dealership and 90 days they had my vehicle. More

excellent excellent job my F-350 truck now runs like new thank you thanks you thank you thanks you More

Took truck for recall 10 days later we were charged over $400 for your mistake $400 for your mistake More

Really took care of us and did everything they could to help us out with issues help us out with issues More

I have had 2 service experiences now with this dealership and both were terrible. Communication is atrocious every step of the way. I have called their service number at least 20 times and had a human pick u and both were terrible. Communication is atrocious every step of the way. I have called their service number at least 20 times and had a human pick up 3 of them. They apparently can't afford staffing to properly do the job. The service director should absolutely be fired as he hasn't a clue how to run a department. And I have been the GM of 2 dealerships in Atlanta, so I know a bit of which I speak. More

I’ve gone there for years and miss the “old” service people who have since retired. people who have since retired. More

Professional and courteous staff. My car was ready when promised. Will return to this service center My car was ready when promised. Will return to this service center More

Took eight hours to do a oil change no one would return my calls to give me up daye my calls to give me up daye More

Professional Service Department completed service right On time. I love this service department thru four cars purchased at Mall of Georgia always delivered on time service. The agents go out of the way t On time. I love this service department thru four cars purchased at Mall of Georgia always delivered on time service. The agents go out of the way to keep you informed, today Nate McConkey texted me updates on the service. More

I was not happy wit customer service dept. Lack of knowledge and lack of communication. My agent was Darreill. I don't know if I spell her name right. Lack of knowledge and lack of communication. My agent was Darreill. I don't know if I spell her name right. More