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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,160 Reviews

2,160 Reviews of Mall of Georgia Ford - Service Center

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June 21, 2023

They rip you off. You ask for a service to be done because you know something needs to be fixed and they say no it’s ok, it doesn’t need to be fixed. 3 months later yo More

by Karen.reategui
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Matthew Tyler
Jun 29, 2023 -

Mall of Georgia Ford responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

Jun 29, 2023 -

Karen.reategui responded

In addition, my son had to rent a car because the air conditioning that you took care of isn’t working now. I suppose that service has guarantee, am I right?

June 20, 2023

Matt/Josh were my service guys. Both were very informative and let me know what was going on with my truck. More

by Terry_smith
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Josh Zierten, Matthew Tyler
Jun 29, 2023 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

June 17, 2023

Always professional, friendly and reliable service. We've used Mall of GA Ford service with all of our vehicles and have been pleased. More

by Smith5263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Jun 29, 2023 -

Mall of Georgia Ford responded

Your positive review for our team is what we always strive for! 

June 16, 2023

I have been using mall of Georgia Ford for over 2 years. Their service department is always on time and gets it right every time. I appreciate their service. More

by Early bird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Jun 29, 2023 -

Mall of Georgia Ford responded

Your positive review for our team is what we always strive for! 

June 16, 2023

Never fail to deliver the best customer service while going above and beyond for every customer that walks through the door. More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Tyler
Jun 29, 2023 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

June 15, 2023

Our time recently at Mall of Ga Ford was a big Blessing to us the care and concern was tops. Thank you again so much More

by GCCC1942US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian James, Matt Knuckles
Jun 29, 2023 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

June 15, 2023

I called Sterling Oliver to help me determine the status of my F150 Hybrid repair and he was able to have Darreyell give me a quick response More

by jecofatl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darreyell
Jun 29, 2023 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

June 14, 2023

Professional staff I appreciate that you show us the cost up front so we can make the best decision for our automobile. Mechanics perform their job fast and there is not a long wait time. More

by joshua.c.rogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian James
Jun 29, 2023 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

June 14, 2023

The service Advisor missed one item, vut was able ro take care of it the following week. More

by lhn600f4i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryelle
Jun 29, 2023 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

June 13, 2023

Amazing place for ford vehicles. Very friendly staff. I am very happy with my ford f150, which I got from here. More

by Nitesh Daroch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Lee
Jun 29, 2023 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

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