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2,193 Reviews of Mall of Georgia Ford - Service Center
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Verified Customer
June 14, 2023
Professional staff I appreciate that you show us the cost up front so we can make the best decision for our automobile. Mechanics perform their job fast and there is not a long wait time. up front so we can make the best decision for our automobile. Mechanics perform their job fast and there is not a long wait time. More
by joshua.c.rogers
Employees Worked With
Brian James
June 09, 2023
I’ve purchased several F150 crew cab trucks from MOG Ford over the years, and am always pleased by the caliber of their service department. Today’s visit and service was no different. Great job guys! over the years, and am always pleased by the caliber of their service department. Today’s visit and service was no different. Great job guys! More
by wilesgo
Employees Worked With
Michael
June 07, 2023
My service representative, Brian James, handled the 90k mile service for my F-150. He provided an accurate cost estimate for the scope of work as well as an estimate for the time involved. All went well mile service for my F-150. He provided an accurate cost estimate for the scope of work as well as an estimate for the time involved. All went well and the work came in on time and on cost. Good visit. More
by losblagg
Employees Worked With
Brian James
June 02, 2023
I'm not sure why I'm asked to rate them because it doesn't do any good. They are not honest and very inconsiderate. I took my 2019 f150 to them straight from another mechanic. I swore I'd never bring doesn't do any good. They are not honest and very inconsiderate. I took my 2019 f150 to them straight from another mechanic. I swore I'd never bring it back here but the other mechanic could not figure out why it was misfiring. I dropped my truck of with two paged of diagnostics and an invoice showing the services he performed. He changed all 6 spark plugs and coil packs but couldnt stop the misfiring, so he recommended i take it back to Ford to do a factory reset of the PCM. After a week and a half I get a text from Ford with the services they recommended. Change the spark plugs and an oil change. Change the spark plugs that I just paid to have changed a week earlier. I drove up there immediately because the one thing I was sure of is it wasn't the spark plugs. When I get there I asked Matt Knuckles, by recommending changing the spark plugs are you telling me the other mechanic did not? He said, well two of them are broken. I said ok, well can I get you to at least do the Factory reset and I'll take it back to the other guy since he charged me $1000 a week ago. He told me they generally do the factory resets and theyd like to start by changing the spark plugs. I took my truck home and I checked all the spark plugs. They were all brand new. Mr. Knuckles is a liar, and he also lied about the factory reset. He wasn't willing to the reset unless I let him rip me off with the spark plugs. It took them a week and a half to come up with a way to do nothing and get paid for it. I've had my truck here 5 times and not once have they done any work. My truck is misfiring because my catalytic converter is bad due to the exhaust leak right behind it at the y-pipe. I'm not a mechanic but I've had to learn about my truck because Ford won't fix it, especially if it is under warranty. They are xxxxing crooks and Matt Knuckles is a xxxxing liar. I hope this is the kind of review you were asking for. More
by uoffccollins
Employees Worked With
Matt Knuckles
