Mall of Georgia Ford - Service Center

They diagnosed and solved in less than a week a problem others had spent weeks at a time unable to fix. The price was fair. I'm happy. Fin. others had spent weeks at a time unable to fix. The price was fair. I'm happy. Fin. More

Went in with no check engine light and when I got the car back I had one, when I called to ask about it I was told to go to autozone to get the code read. Turns out the forgot to plug the Mass air flow senso back I had one, when I called to ask about it I was told to go to autozone to get the code read. Turns out the forgot to plug the Mass air flow sensor in, not sure why it would be unglued for an oil change. More

Costumer services was unprofessional, I have appointment at 9 am for oil change and they finish at 11.30 They messed up the lug nuts and they asked me to pay for. at 9 am for oil change and they finish at 11.30 They messed up the lug nuts and they asked me to pay for. More

Service was performed in a timely manner and our service advisor was very cordial and helpful . advisor was very cordial and helpful . More

Firstly, special thanks to Brian, who checked my vehicle in and wrote up my ticket and kept me updated during my last visit. And special thanks to the gentleman from the repair/tech area (repair specialist in and wrote up my ticket and kept me updated during my last visit. And special thanks to the gentleman from the repair/tech area (repair specialist/master mechanic…) who ordered new keys for me a year or so ago. He was very professional, knowledgeable, courteous, and overall provided great service. (He came from the back area where the cars are actually serviced.) I usually receive great service from service techs that physically write up/check-in and monitor customer vehicles and the repair specialists/mechanics. The front service desk personnel and repair specialists (techs/mechanics) have always been courteous, knowledgeable, and professional. Unfortunately , some of the accounting clerks/cashiers at the back desk (payment counter) could be more professional and courteous. They’re not all bad, but one bad apple could turn away customers forever. And, that’s not just my opinion, I watched them on different occasions be rude to other customers or just ignore someone that was standing waiting patiently. They could have at least said “Sir/Ma’am could you please have seat…we’re stuck on a situation.”, or “I’ll be with you in just a moment. Thanks for your patience.” …common courtesy. There were just a couple apples that need trimming at the MOG location. Perhaps they just need a refresher course on proper customer service at the payment counter. Thanks a million to the front service managers, repair specialists (mechanics), and the other/Good 1 or 2 cashiers (if they’re both still there, they work different days or areas) that are courteous and professional. Also, we appreciate the wonderful waiting area with snacks, water, charging ports, clean restrooms, etc. 👍 More

Recent visit was difficult. Communication was poor and part was held up/lost. Had my car for a week and I needed it back over weekend so I had to pick it up and bring it back w Communication was poor and part was held up/lost. Had my car for a week and I needed it back over weekend so I had to pick it up and bring it back when part arrived following week. Time before I waited for my car to get oil change and tire rotation. Took 4 hrs. Think they need more help or to take less vehicles a day. Will give them another try though. More

I get all my service done at Mall of Georgia Ford. Professional staff, service completed on time and correctly every time. I always wait and the waiting area is very comfortable. I recommend anyone lo Professional staff, service completed on time and correctly every time. I always wait and the waiting area is very comfortable. I recommend anyone looking for professional service on their vehicle theat they go to MOG Ford. More

They have done us so wrong for so long keeping my work truck for four months that they have basically put us out of business and bankrupted this both my wife and I have had to file bankruptcy because of t truck for four months that they have basically put us out of business and bankrupted this both my wife and I have had to file bankruptcy because of this egregious error on the part of the entire staff of mall of Georgia, Ford, and Ford itself we’ve never been reimbursed for the rental car even though they had our vehicle for four months The whole thing is ridiculous. It took me three months to get what would be considered a supervisor on the phone and I’m still stuck holding the bill. More

I took my car in for a complete oil change and this is the second time the check sheet said they checked my tire pressure and I have photo evidence that they didn’t. I had 3 over inflated tires and one un the second time the check sheet said they checked my tire pressure and I have photo evidence that they didn’t. I had 3 over inflated tires and one under inflated tire and I was hoping they would all be adjusted to 32. They were the same after the service. It made me wonder what else was checked that wasn’t performed. More

The service center has been excellent for oil changes since I’ve had the car. I do not feel that positive with the sales side of this dealership. since I’ve had the car. I do not feel that positive with the sales side of this dealership. More