Mall of Georgia Ford - Service Center

Service was great and there was clear communication throughout the process at Mall of Georgia Ford. throughout the process at Mall of Georgia Ford. More

Sat on hold for 31 minutes only to have to hang up b/c I could no longer wait. I just wanted to know when I could pick up my truck. Work was done just fine. could no longer wait. I just wanted to know when I could pick up my truck. Work was done just fine. More

Great service. It seemed like our associate was a little new, but he got the job done. Expensive, but great service It seemed like our associate was a little new, but he got the job done. Expensive, but great service More

Bought a new expedition max in Dec 2022 and the entire process felt stressed. I wasn't made to feel at ease about the transaction. Details were missed which caused a lot of unnecessary delays and tension. process felt stressed. I wasn't made to feel at ease about the transaction. Details were missed which caused a lot of unnecessary delays and tension. Went through with it because we needed the vehicle but if I had to do it all over again I'd go somewhere else. More

Benjamin and Alan were very helpful in getting my truck back on the road with as little cost to me as possible. I had to have my differential rebuilt for a second time. Unfortunately due to warranty constr back on the road with as little cost to me as possible. I had to have my differential rebuilt for a second time. Unfortunately due to warranty constraints it wasn’t repaired to like new condition the first time and the carrier bearings started to go out. Now it is right and drives like new again with a full warranty. More

Sold me on a demo truck and told me the new truck and that promise and never make that promise and never make More

Benji Jones was such a great help and very nice and pleasant. He kept me informed of what was needed and when my vehicle was ready. He is an excellent example of great customer care. pleasant. He kept me informed of what was needed and when my vehicle was ready. He is an excellent example of great customer care. More

The service provider’s try to get out of filling recalls and have refuses to pick up my call’s. and have refuses to pick up my call’s. More

Y'all went above and beyond. Even on a holiday. 10/10 would come back again. Even on a holiday. 10/10 would come back again. More

Benji in the service department is not very responsive. Matt has been helpful. My car was dropped off Monday night 1/23/23. Took them unto Friday 1/27/23 to diagnose. Had it at a dealership in Mississippi Matt has been helpful. My car was dropped off Monday night 1/23/23. Took them unto Friday 1/27/23 to diagnose. Had it at a dealership in Mississippi Monday morning 1/23/23 - they were able to diagnose the problem in 2 hours. They said I needed a new engine. Mall of Georgia Ford said it needs EGR part. I do hope that is the proper diagnosis. I will say I’m very thankful for the loaner car given to me on Tuesday 1/24/23. More