Malloy Chevrolet of Charlottesville

I drove 3 hours to buy this car I had been thinking of buying a car for the last few years but dreaded the process. Over the holidays I had been to several places locally but felt o I had been thinking of buying a car for the last few years but dreaded the process. Over the holidays I had been to several places locally but felt overwhelmed and/or pressured by my visits. I was sharing my experience with my roommate who had just bought a Hyundai 3 hours away in Charlottesville, where his girlfriend lives. He had had a similar experience locally and but spoke highly of Jim Price dealership. He called Jon and told him what I was interested in. Jon called me and offered me an excellent deal (as he had my roommate). I paid $500 less than I did 9 years ago for a tc scion and the elantra is bigger and had more bells and whistles. Jon's courteous manner and prompt responses made it worthwhile to take the three hour trip to purchase a vehicle. In addition, I was hopeful that the dealership would give me the top end of the stated range of my used car sight unseen. They did. All my interactions with the staff were pleasant. Jon has responded to any of my subsequent questions and concerns with the utmost interest, promptness and regard. I could not have asked for a better experience. When I recently decided to terminate the extended warranty on the car, Mary was professional and personable. Even though it was five days after the 30 day parameter and I was going to be charged a $50 fee, she advocated on my behalf and had it waived. Considering that the vehicle had already been purchased, she continued to treat me as a valued customer. In today's busy and transient world, this type of customer service is rare. I love my new car, but the memory of an extraordinarily positive experience of a pricey purchase added to the value of it. If I were local, I would want these people to my friends! More

Top Notch Customer Service Jon Snow made it so easy for us to purchase our first Hyundai. He was extremely knowledgable, friendly and patient as we test drove cars and asked que Jon Snow made it so easy for us to purchase our first Hyundai. He was extremely knowledgable, friendly and patient as we test drove cars and asked questions. When I brought my car in for routine sevice, Daniel Cole, my service advisor, was very accommodating, super professional, and thoroughly explained to me what services would be done and the cost associated with it. Jon, Daniel and the dependability of our Hyundai are all reasons we went back to Price when we decided to buy an additional car. More

Simply the Best After looking for over two months and many trips to different dealerships I stumbled upon Price Chevy in Charlottesville and I couldn't have been more After looking for over two months and many trips to different dealerships I stumbled upon Price Chevy in Charlottesville and I couldn't have been more happy. I worked with Warren and Dan and they were able to find me the truck I had been looking for at the price I wanted to pay. They were different than the other dealerships and salesmen I worked with because they didn't pressure or try and force me into something I didn't want or like. There was no "You'll want to get this today because someone else is looking at it", but instead they treated me like a family member even though I had just met them. Most of the deal was done over the phone and internet, and this was a huge plus as I am almost 2 hours away. When I went to pick up my truck everything was as promised - there couldn't have been a better buying experience. I have recommended many of my friends and family members and they have all had the same buying experience. If you are looking for a great deal AND buying experience, Jim Price is the place to go. More

Jim Price Automotive displayed a perfect example of OUTSTANDING customer service to us!!! Last fall we were travelling in our Chevy Tahoe from Richmond to Mountain Lake Lodge for our daughter's weddin OUTSTANDING customer service to us!!! Last fall we were travelling in our Chevy Tahoe from Richmond to Mountain Lake Lodge for our daughter's wedding. In the middle of nowhere, after delivering our dog to a kennel in the country, our Tahoe began acting up -- later it was determined to be the transmission. Since the largest city nearby was Charlottesville, we searched Chevy dealers and called Jim Price. I was originally told they were booked up that day for service appointments. However after telling my story, they told us to bring the car to them. What happened next was the most amazing customer service we have EVER experienced. They pulled us into service as soon as we got there (sorry to those of you already in line!) They determined that the transmission would have to be replaced, and that was going to take a couple of days! They tried to find us a rental large enough to put all of our wedding paraphernalia into including the dress, rings, and decorations (yep, we had it all.) Nothing was available in the area, so they took us to the airport where we finally were able to rent a large vehicle. We came back to the dealership to swap out all of the cargo. Jim Price Automotive said they would have the car finished on Tuesday, but when we told them we were coming back through town on Monday, they altered their service schedule to accommodate us. We pulled back through on Monday, switched all of the cargo once again, and then took the car back to the airport. While we spent a whole lot of money on a new transmission and car rental that was not in the budget during wedding week, that was nothing compared to the inconvenience we would have endured without Jim Price's awesome staff and service department (I wish I could remember everyones' names -- Sandra Dyer pulled everything together for us, and there was a gentleman who took us to the airport in the service truck.) We came to Jim Price in tears feeling utterly lost -- our car was the last thing on our minds that week. We left later that day with a 3 hour kink in our schedule, but with a plan. And we headed home on Monday with smiles and warm hearts because of a car dealership’s service department that listened and understood our dire situation. We will certainly consider purchasing our next vehicle from them -- however, they have this one running like a champ! More