Malloy Chevrolet of Charlottesville - Service Center

The staff were friendly. That’s why they got a 1. I had drive train warrantee and took it In with a transmission problem, which the tech documented. They chose to “fix the That’s why they got a 1. I had drive train warrantee and took it In with a transmission problem, which the tech documented. They chose to “fix the problem” by just changing the filter and fluid. Now they claim, because it was considered “maintenance”, not fixing the “problem”, I was charged $630.97. For basically a transmission flush. $165 for diagnostics, which if there was a problem, that would be waived. There.was a diagnostic problem confirmed , but yet I was charged. How Malloy chose to fix a “problem” is not my concern. On the bill it is noted that I requested a transmission flush. That is false! That is what the tech recommended at the time to see if that would fix it. Listed on the bill is $285 for parts when you have a problem and you fix something with parts, that part and labor are warrantied for a certain amount of time and not charged.(while under warranty). They chose to fix a problem with “parts” and then charged me. It was not a maintenance issue that was the problem. That’s how Malloy chose to FIX it. More

Great service at this dealership. The work on my car was done in a timely manner and communication about what needed to be done was clear. Service staff was prompt, helpful and friend The work on my car was done in a timely manner and communication about what needed to be done was clear. Service staff was prompt, helpful and friendly. More

Mark was wonderful! Met us at car in less than 5 minutes. Kept us informed throughout the process. Would definitely recommend. All staff spoke and were very nice. Met us at car in less than 5 minutes. Kept us informed throughout the process. Would definitely recommend. All staff spoke and were very nice. More

Service department is awesome. Work was done quickly while I waited. Good coffee and WIFI! Work was done quickly while I waited. Good coffee and WIFI! More

Service was timely and reasonable pricing the service advisor was very helpful and explained the service they performed advisor was very helpful and explained the service they performed More

They were fast, efficient and did exactly what I needed. I would absolutely recommend them. I would absolutely recommend them. More

Staff did a great job! . They got me in and out on time with quality workmanship. I will continue to utilize the service department. . They got me in and out on time with quality workmanship. I will continue to utilize the service department. More

BRANDON my service writer and adviser went overboard for me great guy i will give him a 10+ rating for me great guy i will give him a 10+ rating More

They got me in and out and do a great job. Will be back again!! Will be back again!! More

Mark also caught a service letter that needed to be completed that I was unaware of completed that I was unaware of More