Malloy Ford Charlottesville - Service Center

Turns out they do stand behind their work After posting some negative reviews earlier, I got a call from Marc Degroat at Malloy Ford offering to make things right. He explained the problem wa After posting some negative reviews earlier, I got a call from Marc Degroat at Malloy Ford offering to make things right. He explained the problem was with Ford's policies and they would not reimburse them for work performed after the warranty period. He offered to reimburse me from Malloy's pocket and I agreed that would make everything all right. In light of their response, I withdraw my previous review and now heartily recommend them. More

Radiator replacement My car is still leaking horrible work done. The water hose and pump was replaced less than a year ago and it’s still leaking. Horrible service My car is still leaking horrible work done. The water hose and pump was replaced less than a year ago and it’s still leaking. Horrible service More

oil change and problem with key fob I had recently had a problem with one of my car keys in that it did not start the car. It was in the car, but a dash board message said no key detecte I had recently had a problem with one of my car keys in that it did not start the car. It was in the car, but a dash board message said no key detected. I had to get the second key from the house to start the car. It started but, the message remained for several hours. I was concerned that it would happen with the second key and strand me, so I took it to this dealership.I had the oil change and tire rotation done and the key problem was supposed to be addressed. The oil change and tires were done, but all that was done for the key problem was that the key battery was changed for a cost of $26.00. I had told them that I had already changed the battery twice and it did not fix the problem. When I was upset that the problem was really addressed at all, the $26.00 fee was cancelled, which I felt was right, but I can 30 miles to the dealership to solve this problem and it was not done. This is a big issue as I don"t want to be stranded somewhere with my disabled sister. More

Great service visit Nobody likes to bring their vehicle to the dealership for service, but my experience at Malloy Ford was as painless as possible. Starting with the Se Nobody likes to bring their vehicle to the dealership for service, but my experience at Malloy Ford was as painless as possible. Starting with the Service Writer, Tom, who was excellent from the beginning. He helped me with pricing and what I needed to do for my 50K-mile service, and had excellent follow-up. As it turned out I had nails in three of my tires and all were leaking slowly - that's why my tire light kept going on. He gave me my options but never tried to pressure me one way or the other. I decided on new (they were on a special, thank god) and he got me in the next day to get them taken care of. Nice new showroom and waiting room with wifi (although no water in the fridge). More

Superb timely seervic Malloy service people were gracious to provide my service while traveling on short notice. I live in Texas and have used Malloy on other times so I c Malloy service people were gracious to provide my service while traveling on short notice. I live in Texas and have used Malloy on other times so I can depend on their cooperation and professional service. More

First visit to Malloy Ford My first experience with Malloy Ford was excellent. Staff were courteous and really listened to my concerns. Excellent follow-up from managers. Will r My first experience with Malloy Ford was excellent. Staff were courteous and really listened to my concerns. Excellent follow-up from managers. Will return again. More

25,000 mile service Had very early appointment for service check. Was done promptly. I ask for assistance in programming cell phone to car and lady at desk was very hel Had very early appointment for service check. Was done promptly. I ask for assistance in programming cell phone to car and lady at desk was very helpful and pleasant. More

1997 F250 State Inspection & Service Being an older truck, parts had to be found which took a few days and trips. So Malloy provided a rental car so I could return to the farm. Being an older truck, parts had to be found which took a few days and trips. So Malloy provided a rental car so I could return to the farm. More

Transmission woes On a bleak and rainy day, my transmission cable broke leaving me stranded. Malloy was pretty busy and couldn't fit me in quickly. It was a long day! On a bleak and rainy day, my transmission cable broke leaving me stranded. Malloy was pretty busy and couldn't fit me in quickly. It was a long day! But, they fixed my car and I'm satisfied with the work. More