Jerry's Ford of Alexandria. - Service Center

Headshake I am leaving this review so that everyone can prepare themselves if they have their service at Jerry’s Alexandria, specifically if you run into the Se I am leaving this review so that everyone can prepare themselves if they have their service at Jerry’s Alexandria, specifically if you run into the Service person, Harry Stein. Could be the worst car service experience I’ve had. Not once did he asked what was wrong with the car, nor care to get out of his seat and take literally three steps from his service counter to the car to see that there are three warning lights on the dashboard. He didn’t even care to look into the car history to see that I’ve brought this car in three times prior for engine issues (within a span of two months). For one of those times, the shop held the car for nearly a month to work on the problem. If he did, he would know that the engine on this car suddenly shut down while I am on the highway…multiple times. The car is also under recall. Mr. Stein could careless that I put my life and the lives of others at risk every time I am in this car that his company built. This is a SAFETY issue. Even after I shared my concerns, Mr. Stein expressed that these are not his problems. “These are the car problems.” He was not listening. These days, I don’t expect great customer services, but I do expect people to do their job especially when the customers are paying for their services. The first thing that Mr. Stein said was that he can’t work on the car until next week. And that was all he cared about. I get it. Too many car service requests, not enough technicians, etc. I also didn’t make an appointment. I can understand that. But when you are driving and don’t feel safe and you have three warning lights on, you bring the car in as soon as you can to get some advice. I didn’t get any advice. I live 30+ miles away and I ask for a ride back to my home, and he said that they only give rides within 5-mile distance and refused to offer any assistance. Essentially, the car being under recall is my problem. Apparently, Mr. Stein and Ford have no responsibility in how that impacts their customers’ daily life and work. Nevermind the fact that I bought the car new at this location just two years ago and it should still be under warranty. As a large company, I’d expect you to take responsibility for your mishaps and assist your customers who you have negatively impacted. The least you can do is get an uber so that you customer can get back home! Mr. Stein did not give me his name but handed me a card, which I presume to be his name. But you will know if you run into him at Jerry’s Ford. I won’t forget. More

Very poor at resolving known factory paint defects Jerry's refused to fix known paint defects on a truck with just over 7500 miles Sohai confirmed the defect but nothing, Jerry's is the worst Jerry's refused to fix known paint defects on a truck with just over 7500 miles Sohai confirmed the defect but nothing, Jerry's is the worst More

Terrible sales, finance and services team. Avoid this place.They denied to service my vehicle today, despite having an appointment, because I wrote reviews for them on the web and altered peopl Avoid this place.They denied to service my vehicle today, despite having an appointment, because I wrote reviews for them on the web and altered people not to fall for their lies. They ripped me off by selling $2000 a useless warranty plan that was already covered by the manufacturer and every-time I took the car for the past 2.5 years, they made an excuse to escape from their obligation. I have paid out of the pocket for services despite having this plan ever since I bought the car. Their service department, their finance and sales department are the worst in the industry and they lie to you as much as they can. I reported the problem to the store managed (Tom Ibrahimi) and he was as unprofessional and deceiving as the rest team members. More

Please read before you use Jerry's Ford I called Jerry's Ford in Alexandria, Virginia last week about a engine service light that was coming on and off which I thought was a sensor issue, be I called Jerry's Ford in Alexandria, Virginia last week about a engine service light that was coming on and off which I thought was a sensor issue, because it happened before on my F-150. I scheduled an appointment for Friday, May 18 upon with time Bill informed me that I needed $1200 worth of service. I left the car, picked it up the next day but the engine service light continues to come on and off, so $1200 later the issue was not addressed and I was ripped off for $1200. I would appreciate it if anyone could recommend a dealer with a service department that will address the issue without ripping me off. Please do not recommend Cowles Ford in Woodbridge, Va there service department is horrible. More

Horrible! I lose money when they attempt to service our Van Every time we take our Ford XLT business van to this service shop, they keep it for several days, then we pick it up and they have an excuse that they Every time we take our Ford XLT business van to this service shop, they keep it for several days, then we pick it up and they have an excuse that they could not get to it since they are so busy. Now they want us to bring it in next week AGAIN! Our 3rd time. The problem with this is the van is a how we make a living. We cant afford it to have it off the road for so many days with Jerrys ford service staff being so disorganized with their gorss negligence. We are shocked and at a total loss how disorganized this dealership is. We purchased this Van new from them and purchased all the options (Ding/Dent repair, tire repair, extra protection platinum program, Autobutler, etc.). I feel so ripped off by Jerrys. No one is the same at the dealership and never have they properly done one service request. More