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Jerry's Ford of Alexandria. - Service Center

Alexandria, VA

2.0
42 Reviews

42 Reviews of Jerry's Ford of Alexandria. - Service Center

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May 30, 2017

They tell women "C'mon - give me a smile!" I feel compelled to share my recent experience at Jerry’s Ford for my 100,000-mile maintenance visit on my Ford Escape. Let me start off with asserti More

by Professional Woman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ehab Kandil, Bill Ritenour, Anthony Romano, Ty Alexander, Scott Bennett, Tavin Indasorn
May 31, 2017 -

Malloy Ford of Alexandria responded

Hi! Thank you for contacting us on DealerRater regarding your most recent visit. First and foremost, customer service is extremely important to us and we're sorry to hear about your experience and how it will impact our relationship with you, a loyal customer. Building relationships with our customers at Jerry's Ford is something we take pride on, and I would like to see what we could do in order to rectify this situation. If you could, please provide me additional information (such as your full name, etc) at feedback@jerrysauto.com - Thank you and I look forward to being in touch. -Cam C

May 09, 2017

Appreciation to Mark Harrington, the General Manager Upon conversing with Mark Harrington, our issues were efficiently resolved. I have been satisfied with Jerry's Ford Sales and Service, especially Ant More

by Farhad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly Herrera and Mark Harrington have helped us enormously.
December 22, 2015

Service I always am very happy with their service. It is usually quick and the service staff is excellent. They have kept my two Fords in great condition. More

by Lorraine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Ritenour
November 28, 2015

Worst techs in the area. Fraudulent practices. READ THIS BEFORE SERVICING YOUR VEHICLE AT JERRY'S FORD. I will try to summarize my experiences here as succinct as possible, as my saga of horrible More

by Calcifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Ritenour, Anthony Romano, Ty Alexander, Tom Ibrahimi, Scott Bennett
August 14, 2015

Ty is awesome, honest and straightforward. A++++++!!!!!! :) Honestly I was dreading going to Jerry's or any other dealership. But i had no choice. And i will say Ty was awesome. He's honest and straightforward. More

by David Pantano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Alexander
May 20, 2015

Thank you! I have never had such a pleasurable experience getting my car fixed before! Thank you, thank you, Jerry's Ford service department. Friendly, fast, an More

by Cvm2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Alexander
Jun 01, 2015 -

Malloy Ford of Alexandria responded

Thank you for your business and for taking the time to leave us a review! We're happy to hear that our staff accommodated you fully during your service visit to Jerry's Ford of Alexandria. Be well and if you need anything for your vehicle in the future, we will be right here! -Cam C, Sales and Marketing

January 23, 2015

Excellent Dealership Service Experience! Excellent Dealership Service Experience: With or without an appointment, the Jerry's Ford Customer Service Staff (and Bill Ritenour in particular) hav More

by Nomad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mechanic who serviced my vehicle: Thanks!, Bill Ritenour
January 23, 2015

Great Dealer Service Experience I have had my Sport Trac Serviced at Jerry's Ford since buying it new in February 2008. I have been dealing with Bill Ritenour since the beginning. H More

by onebadgman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Ritenour
July 11, 2014

Courteous, Professional, Fast! Huge mechanical issues with my car but the team was impeccable! I expected to be down for a few days but these guys worked quickly and efficiently to More

by JFNC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
Aug 08, 2014 -

Malloy Ford of Alexandria responded

Thanks for taking the time to leave us a review here on DealerRater! Our service department is always ready to handle any issue at hand when it comes to our customers. We are happy to here that you are completely satisfied with our service and we look forward to seeing you again. Take care and have safe travels in your vehicle!

December 18, 2013

I brought my vehicle in for routine service when I met Mike Romano, Service Director at the coffee machine. He greeted and spoke to the full waiting lobby customer by customer thanking us for our business More

by Fordstang651
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Romano