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Jerry's Ford of Alexandria. - Service Center
Alexandria, VA
42 Reviews
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42 Reviews of Jerry's Ford of Alexandria. - Service Center
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May 30, 2017
They tell women "C'mon - give me a smile!" I feel compelled to share my recent experience at Jerry’s Ford for my 100,000-mile maintenance visit on my Ford Escape. Let me start off with asserti I feel compelled to share my recent experience at Jerry’s Ford for my 100,000-mile maintenance visit on my Ford Escape. Let me start off with asserting that my vehicle was not experiencing any issues prior to taking it in for this service, I did it solely as a preventative measure just like keeping up with all scheduled maintenance and oil changes that I have done religiously throughout the life of the vehicle. The visit quickly turned into repairs totaling over $3,400 encompassing AC compressor (that mysteriously “disintegrated” on inspection), front axle and exhaust system replacement and brake pads/rotors. The vehicle recently passed all state inspections and experiencing no issues whatsoever prior to bringing it into Jerry’s Ford. I paid the cost of the service without complaint, assured that the car I have come to love would be safer to drive with the maintenance complete. However, upon receiving the vehicle back, I immediately noticed a dramatic loss of power when accelerating and increased exhaust noise. Assuming there was a relation between the changes I noticed and recent service and replaced items, I contacted the dealership immediately and returned days later for them to inspect the vehicle. I have driven my vehicle daily for over 8 years, I am intimately aware of its driving characteristics and clearly knew something was wrong. I am not naive to the fact my vehicle has just over 100,000 miles. My friends and family know I am a devoted car owner. I certainly was not expecting to take a vehicle into the dealer I bought the car from and receive anything less than respectful interactions with staff and a car that performs as well as it did before a routine maintenance visit. However the reception at the service department was dismissive from the start. The service team and manager reluctantly took it on a test drive around the lot and in the local neighborhood after saying repeatedly how they couldn’t have possibly done anything wrong. They said they didn’t notice performance issues, however a tech that was on the ride-along mentioned to the manager a potential leak in the new exhaust system and was quickly hushed. Based on a family member’s suggestion I asked them to put it on a “dyno” and see if it at least was near specs and to provide me results, but they said they didn’t have the capability. I scheduled another visit to allow them to keep it overnight to do additional testing including acceleration tests on the highway. I asked for results of tests and was told there were no results to show me or were they able to demonstrate results of what testing was done. During this entire process, I was told repeatedly that my vehicle was perfectly fine. At one point the General Manager actually said “c’mon, give me a smile” after informing me that there was nothing to be done. After being a loyal customer over the years, I feel compelled to write this review, the first I have ever done, in the hopes no one else has to experience the dismissive and at times what I felt was disrespectful behavior of several Jerry’s Ford employees. Over a month has gone by now and I am still struggle every time I accelerate on the highway to get to a safe speed due to the significant loss of power. I refuse at this point to return to the dealership for another round of degrading interactions; they refuse to accept ownership or care of the service quality I received. I never asked for a penny back. I never wanted anything more than having my vehicle working a safe and drivable manner - the entire purpose of a maintenance visit. My vehicle should not be any worse than when I brought it in, nor should I feel unsafe driving it after having it serviced. As a loyal Ford and Jerry’s dealership customer and owner of several Ford vehicles over the years, I am deeply disappointed with this experience. I suggest anyone going in for service – especially women - should be very wary of dealing with Jerry’s Ford disrespectful service department. Not only will I never do business with them again, but this is the last Ford product I will ever own. More
by Professional Woman
Employees Worked With
Ehab Kandil, Bill Ritenour, Anthony Romano, Ty Alexander, Scott Bennett, Tavin Indasorn
May 09, 2017
Appreciation to Mark Harrington, the General Manager Upon conversing with Mark Harrington, our issues were efficiently resolved. I have been satisfied with Jerry's Ford Sales and Service, especially Ant Upon conversing with Mark Harrington, our issues were efficiently resolved. I have been satisfied with Jerry's Ford Sales and Service, especially Anthony Roman in Service since 2014, his replacement Aly Herrera since 2016 and now Mark Harrington the General Manager who after initial runaround with sales staff ascertained that issues with my car were efficiently resolved. Many Thanks to Aly Herrera and Mark Harrington. More
by Farhad
Employees Worked With
Aly Herrera and Mark Harrington have helped us enormously.
December 22, 2015
Service I always am very happy with their service. It is usually quick and the service staff is excellent. They have kept my two Fords in great condition. I always am very happy with their service. It is usually quick and the service staff is excellent. They have kept my two Fords in great condition. I don't feel they suggest anything that my cars don't need and their prices are ok. More
by Lorraine
Employees Worked With
Bill Ritenour
November 28, 2015
Worst techs in the area. Fraudulent practices. READ THIS BEFORE SERVICING YOUR VEHICLE AT JERRY'S FORD. I will try to summarize my experiences here as succinct as possible, as my saga of horrible READ THIS BEFORE SERVICING YOUR VEHICLE AT JERRY'S FORD. I will try to summarize my experiences here as succinct as possible, as my saga of horrible experiences here spans several years. This dealership has some of the worst techs in the the area. I started going here because it was up the street from my house and there aren't a lot of great reviews for Ford dealers in NOVA. I had some warranty work done here initially, and upon receiving my car back, my HVAC system was operating incorrectly, worse than before I brought it in. I brought it back and they found out they had performed the install incorrectly, and eventually fixed it. Later, I brought my car here because of loud tapping from the engine, two separate times, asking them to help me diagnose the issue so we could fix it under warranty. Both times they sent me away, telling me it was tapping lifters and was normal. After researching online and having another shop look at it, the other shop immediately was able to tell that it was an exhaust leak from a cracked manifold. I had Ford replace it under warranty, after having to tell these guys what was wrong with my vehicle (their job to figure this out). Recently, I had HVAC problems and made the mistake of bringing my car back here because my time was limited. They told me the part that was faulty was a $1400 repair, which I paid. Long story short, after 7 visits later to fix their repair and no resolution, I now had worse HVAC problems than when I originally brought the car to them with issues. It should also be noted that two times the car was given back to me without being fully assembled, with parts left uninstalled and laying on my floorboards. I eventually had another Ford dealership fix the issue, which actually was a $300 fix, and they said there was no evidence that the $1400 fix was ever faulty, so I was conned into performing an expensive repair for a part that was never broken. Ultimately, I probably brought my vehicle back to this dealership at least 10 times for re-work to correct repairs that should have been repaired correctly the first time, which equates to many lost hours from my job. They simply don't care. This is hands down the worst Ford dealership for car servicing in Northern Virginia, and anyone who brings there car here is asking for trouble. More
by Calcifer
Employees Worked With
Bill Ritenour, Anthony Romano, Ty Alexander, Tom Ibrahimi, Scott Bennett
August 14, 2015
Ty is awesome, honest and straightforward. A++++++!!!!!! :) Honestly I was dreading going to Jerry's or any other dealership. But i had no choice. And i will say Ty was awesome. He's honest and straightforward. Honestly I was dreading going to Jerry's or any other dealership. But i had no choice. And i will say Ty was awesome. He's honest and straightforward. They took care of my truck and i didn't feel ripped off. i will be going back to Jerry's and TY will be my service advisor. More
by David Pantano
Employees Worked With
Ty Alexander
May 20, 2015
Thank you! I have never had such a pleasurable experience getting my car fixed before! Thank you, thank you, Jerry's Ford service department. Friendly, fast, an I have never had such a pleasurable experience getting my car fixed before! Thank you, thank you, Jerry's Ford service department. Friendly, fast, and fun! More
by Cvm2003
Employees Worked With
Ty Alexander
January 23, 2015
Excellent Dealership Service Experience! Excellent Dealership Service Experience: With or without an appointment, the Jerry's Ford Customer Service Staff (and Bill Ritenour in particular) hav Excellent Dealership Service Experience: With or without an appointment, the Jerry's Ford Customer Service Staff (and Bill Ritenour in particular) have handled me with professional courtesy and respect. Time is the most important resource we have. They took care of my Raptor's maintenance needs and had me back on the road quickly. More
by Nomad
Employees Worked With
Mechanic who serviced my vehicle: Thanks!, Bill Ritenour
January 23, 2015
Great Dealer Service Experience I have had my Sport Trac Serviced at Jerry's Ford since buying it new in February 2008. I have been dealing with Bill Ritenour since the beginning. H I have had my Sport Trac Serviced at Jerry's Ford since buying it new in February 2008. I have been dealing with Bill Ritenour since the beginning. He is professional, outgoing and is willing to go the extra mile to get you in and out quickly and efficiently. Great overall service experience at Jerry's Ford today. More
by onebadgman
Employees Worked With
Bill Ritenour
July 11, 2014
Courteous, Professional, Fast! Huge mechanical issues with my car but the team was impeccable! I expected to be down for a few days but these guys worked quickly and efficiently to Huge mechanical issues with my car but the team was impeccable! I expected to be down for a few days but these guys worked quickly and efficiently to make my problem disappear. Definite 5 star service here. I was able to get back on the road in no time. Keep up the amazing work! More
by JFNC
Employees Worked With
Anthony
December 18, 2013
I brought my vehicle in for routine service when I met Mike Romano, Service Director at the coffee machine. He greeted and spoke to the full waiting lobby customer by customer thanking us for our business Mike Romano, Service Director at the coffee machine. He greeted and spoke to the full waiting lobby customer by customer thanking us for our business. I felt like Mr. Romano and his staff were happy to help all of us and made us all feel welcome. Kudos to Jerry's for having people like Mike, it's just not something you see much of these days in a customer service role. Thank You Jerry's Ford, I will certainly be back! More
by Fordstang651
Employees Worked With
Mike Romano
