Jerry's Ford of Alexandria. - Service Center

I went to Jerry's in Annandale for regular service on my 2009 Mustang GT. This was not the first time I went to Jerry's but it was the first time in over a year for this vehicle. I dropped the vehicle off 2009 Mustang GT. This was not the first time I went to Jerry's but it was the first time in over a year for this vehicle. I dropped the vehicle off in the morning and picked it up after work, which is my normal routine for service on my vehicles. When I picked up the vehicle the nighmare began. There was a noticeable and sizable crack in the front bumper/ground effects which was not there when the vehicle was dropped off. On the Service record for that day (which they are to fill out prior to servicing the vehicle, and record any dents or substantial damage to the vehicle), nothing was noted (no crack in the bumper because it wasn't there when I dropped it off). I brought the damage to my bumper immediately to the General Sales Manager on duty at the time (the service department was already closed). Ryan, the GSM, handled the case with professionalism and courtesy especially in the face of an angry, pregnant client with an obvious passion for the vehicle that was damaged. Ryan handed the case over to the service department the next day; I never took possesion of the vehicle after the crack appeared in the bumper. The dealership promised to fix the problem and bring the bumper back to it's original condition. Nine days later (7 business days), I received a phone call the vehicle was ready. I went to pick up the vehicle and found that their idea of bringing the bumper back to original condition was to bondo the bumper until from the front of the vehicle you could no longer tell their was a crack. They repainted and it looked pretty, but the crack on the back side of the bumper was still very obvious to the touch of a hand or visible when the car is lifted (or you crawl under the vehilce). I am not satisfied with the fix as it compromised both the integrity of my vehicle as well as the value. I was told by Ryan that they would not do anything else to fix the bumper. He added that I would not win a case in court or with an insurance company because there was no Police report taken at the time of incident. He was correct, there was not police report because I trusted them to fix the problem they had caused and not just bondo but to replace the bumper. That was my own error in judgement. I was forced by circumstance to take possesion of the vehicle as they would no longer provide me with a rental (as they had while claiming to be fixing my vehicle) citing that they felt their duty was done and thus they were not obligated to provide me with a vehicle any longer. Jerry's Ford not only reduced the value of my vehicle, but have also compromised the integrity of the bumper and are refusing to fix the issue. Jerry's Ford has completely taken advantage of me and the situation they placed me in my damaging my vehicle. Beware of these guys, and if you do have service with them and they damage your vehicle in any way, call the police to have a police report taken before you go any further. Protect yourself and your vehicle first, these guys will take advantage of you if they can. Good luck! More

I did try to flush brakes on my E350 van, first i get the quote of $130 by phone, but when I brought van to dealership, their manager Art Beatson gave me price of $180. his explanation was: "because its dies quote of $130 by phone, but when I brought van to dealership, their manager Art Beatson gave me price of $180. his explanation was: "because its diesel!" kinda diesel brake flush different from gas. What the BS! Tedd Britt Ford did this job for $125. I'm going to file compliant for this overcharge. More

Absolutely horrible! If you want a dealership to fix things without authorization and to not keep you updated on the repairs then go to Jerry's you will be happy. It really was out of hand, they were s things without authorization and to not keep you updated on the repairs then go to Jerry's you will be happy. It really was out of hand, they were suppose to estimate the work on my ford focus, instead tom jackson, one of the serive managers, did the work and then when I said that he shouldn't have he balked, because he knew that he did not have the signature on the work authorization docs. They were horrible to deal with and luckily will never have to go back, please go somewhere else, anywhere.... More