Malouf Ford - Lincoln, Inc. - Service Center

My wife and I purchased a new Explorer from this dealership. We added a factory installed alarm, we were told that this alarm would have the same warrantee as our car had. Right from the start it dealership. We added a factory installed alarm, we were told that this alarm would have the same warrantee as our car had. Right from the start it gave us trouble. At each service we were lied to, either the "alarm guy" was coming in that day and did not or it was an easy fix then we had to leave it overnight. They would tell us to pick the car up at 3:00 PM and then when we arrived it was not ready. Recently we noticed that the alarm was beeping three times frequently when parked. We called and were told that this is a simple adjustment that would take 10 minutes, an appointment was made for last Thursday. When my wife arrived she was told that the "alarm guy" was running a few minutes late. She waited checking with them every half hour for 2 1/2 hours each time being told the same lie. Finally she called me and asked if I thought she should leave, I called this Thomas who told me he didn't have to fix the problem at all, I told him that I was going to call the owner Mr Malouf Sr which I did with no response. Thomas walk over to my wife and yelled at her until she cried scoulding her for bringing me into this problem again saying that he would never fix her car again. She called me in tears which angered me which I deflected to the service manager Gerry, he told me that Thomas did not work for him and he would call Dino the sales manager and I would have an answer Friday. Needless to say I never received an answer. Bottom line do you want your wife subjected to this unprofessionalism with so many Ford dealers around-pass this guy by!!!! More

Service was toally unacceptable in diagnosing a problem I had with my Lincoln Town car despite the fact that a I was charged with a diagnostic fee of $100. The diagnosis showed that there was nothing wrong had with my Lincoln Town car despite the fact that a I was charged with a diagnostic fee of $100. The diagnosis showed that there was nothing wrong with my vehicle despite the fact that it stalled frequently especially while stopped at a traffic light. Engine would surge and then stall unless I kept feeding gas with my foot on the accelerator and the other foot on the brake. It was suggested I needed a tuneup despite the fact I had a tune up 20,000 miles earlier with platinum plugs. I would never do business with this dealership again. More