Bertera Nissan Manchester

I just purchased a 2025 rogue very happy with the service I received especially the sales person Nikia Lewis she went above and beyond to make sure everything was taken care of and went smoothly I received especially the sales person Nikia Lewis she went above and beyond to make sure everything was taken care of and went smoothly More

I was hesitant to visit this dealership at first because of the reputation of the previous ownership, but I'm so gladl gave them a chance under the new management! The team at Bertera Nissan of Manchester h of the reputation of the previous ownership, but I'm so gladl gave them a chance under the new management! The team at Bertera Nissan of Manchester has completely turned things around. From the moment I walked in, I was greeted warmly and treated with genuine care. The staff is knowledgeable, professional, and, most importantly, transparent-something that was seriously lacking before. They took the time to answer all my questions without rushing or pressuring me, which made me feel valued as a customer. It's clear that the new management is committed to creating a positive experience. Whether you're shopping for a car, getting service done, or just browsing, the difference is night and day. I'll definitely be recommending this dealership to friends and family. If you had reservations in the past, it's worth giving Bertera Nissan another look. They've raised the bar and truly set a new standard for excellent customer service. More

In a word. EASY! The entire team at Manchester City Nissan made it easy for me drive home with my new vehicle. From working with sales over email, to schedul EASY! The entire team at Manchester City Nissan made it easy for me drive home with my new vehicle. From working with sales over email, to scheduling my visit and then closing with finance, this is a top-notch dealership who is transparent and straight forward with pricing. They even took in my Nissan Ariya lease early, to get me into my new vehicle faster! It was worth the 4-hour trip, recommended. More

Friendly, professional, knowledgeable, great experience been acknowledged for my business, they work with my budget experience been acknowledged for my business, they work with my budget More

I can't say enough about Manchester City Nissan. I just purchased my car there and Calvin Crocklin, my salesman, Michael Hamadi the General manager and Edwin Garcia the finance manager took care of I just purchased my car there and Calvin Crocklin, my salesman, Michael Hamadi the General manager and Edwin Garcia the finance manager took care of me like I was family. They answered every question I had, were very open, honest and transparent. They walked me through all the paperwork seamlessly and I felt they truly wanted to make sure I had an amazing experience. World class sales & service. I would give them 6 stars if I could. I highly recommend Manchester City Nissan to anyone looking to purchase a vehicle! You all are an asset to your profession! More

This place is a joke. I thought I was happy with the service I received until I signed the paperwork and once I did, I no longer mattered to them AT ALL. Bought a brand ne I thought I was happy with the service I received until I signed the paperwork and once I did, I no longer mattered to them AT ALL. Bought a brand new 2023 rogue with 5 miles on it. Brought it home. Three days later it died on the side of the road. Needed a new battery, alternator, generator, and starter. Okay. I get that isn’t necessarily their fault. But I was now without a vehicle THREE DAYS after buying a brand new one. They did absolutely nothing to help me. No loaner. The manager Mike continuously told me he would call me back with solutions. No calls back when they were continuously telling me they would call me back to get me situated so I could still get to work while my car was getting work done (already). Mind you, I contacted my sales rep Kristin the day my car died BEFORE it died sending her a photo of the light that was on and asked if I should come down and get it checked. Still have never heard back to this day. Then I was told my registration and plates would be in within a week. A week comes and goes and I have no registration or plates. I had to hound them endlessly just to get someone to even talk to me so I could figure out what the deal with my plates was. They kept passing me back and fourth and then just hanging up. I was trying to kill them with kindness in hopes it would get through better. But they left me no option but to get stern because they weren’t interested in helping me WHATSOEVER. Now fast forward a month, I was going to let everything go and not leave a review because I understand things happen and complaining publicly just isn’t my style. But today I was notified that the dealership NEVER cancelled the registration on the car I traded in. Which, I specifically asked if there was anything I needed to do with that and was told it was all taken care of. So now I’ve been charged an extra month of insurance on a vehicle THEY have that was supposedly all set. So after reading all the negative reviews, I should’ve heeded the warning and never come here. I will not be back. I will not recommend. And I will get all my work done at my local Nissan dealership that helped when the car Manchester sold me broke down after three days. Moral of the story is, once you sign on the line, they couldn’t care less about you or your vehicle. You’re just a number to them. Lesson learned. More

I had excellent experience with Freddy the manager he kept his word and I have a great car to show for it. I highly recommend Manchester Nissan kept his word and I have a great car to show for it. I highly recommend Manchester Nissan More