DO NOT, I REPEAT DO NOT have any interactions with Manchester Nissan (formerly Decormier Nissan), 30 Tolland Tpke, Manchester, CT 06042 they are false advertisers and could care less about you as a consumer and will spin a tale to rip you off.
I have purchased 4 Nissan’s in the past and have never seen a dealer like this one. Hidden costs that you are not aware of until you want to actually purchase the vehicle.
In short, I saw Manchester Nissan’s advertisement for a used car stating (see below)
Certified Pre-Owned 2016 Nissan Murano SL AWD
VIN: 5N1AZ2MHXGN128406 STOCK #: F1120
• Engine: 3.5L V6 DOHC
• Trans: CVT with Xtronic
• Drivetrain: AWD
• Exterior: Black
• Interior: Brown
• Mileage: 17,011
• HWY: 28 MPG | CITY: 21 MPG † Your price $26,915.00
Notice the above: Your price $26,915.00
Well after spending two evenings looking at the car, test driving, identifying errors in the features descriptions that were not on this vehicle, my wife and I decided we were very interested and wanted to buy this car. We asked the sales lady who was very polite to ask her managers to sharpen their pencils for pricing and to take into consideration the fact we had not yet received “ask for VIP Pricing” that is actually a coupon for $200 off as well as consider the fact that it states Power Panoramic Moon roof was not in this vehicle. Naturally thinking this would result in some sort of compromise in the price.
Well get this, when the sales lady returned we were told the “your price” was now $32,055.57
WHAT? As you can imagine, we were shocked and asked to speak with the manager about this, because how could an additional fee of $5,140.00 be added to this. The manager stated that taxes, registration, transfer fee etc., and said I realized that but never was stated those included in the sales negotiations until we agreed on a starting sale price. At this point, I agreed and asked where all these other charges were coming from? The manager said we were also being charged for the work they did to certify this car as well as any of the required work to get this car certified like the new brakes, new tires and any other work that was needed. When I asked why I would be responsible for that, his response blew me away. He said why should Manchester Nissan pay for it. WOW
The manager also said they are forced by Nissan to take these used cars and they really want to focus on new cars. I said, not my issue that is this dealers issue as you are selling used cars. He also stated that I did not read the fine print below the Your price $26,915.00. I said I did and nowhere did it say I would be responsible for these dealer costs. He then said that he could sell this car at wholesale for $27,000 so why would he sell at Your price $26,915.00. At this point I was so taken back and stated that as well as this is false advertising and if we were not going to negotiate at the price as stated “Your price $26,915.00” on their advertisement for this car we were done. His response was, and then we are done.
My wife and I walked out, apologized to the young lady sales person that we could not make a deal and went home completely flabbergasted and felt taken advantage of.
Well I called again this morning Friday, April 13 and spoke with the dealership manager and after about 30 minutes of conversation was not offered any type of resolution at all, just continued lip service and false advertising. I made an offer of cash and was told no.
DO NOT, I REPEAT DO NOT have any interactions with Manchester Nissan they are false advertisers and could care less about you as a consumer and will spin a tale to rip you off.
I HAVE NEVER BEEN TREATED LIKE THIS FROM ANOTHER DEALER … EVER !!!!!!!!!