Manchester Harley-Davidson

Unfortunately, my experience with Manchester Harley has been frustrating on both the sales and service sides. When I originally bought my Pan America, I was deciding between it and a Road Glide. I repeate been frustrating on both the sales and service sides. When I originally bought my Pan America, I was deciding between it and a Road Glide. I repeatedly asked for the actual price of the Road Glide, but the conversation kept coming back to monthly payment. I was ultimately steered toward the Pan America because I was told they couldn’t get the Road Glide payment where I wanted it. Recently I considered trading the Pan for a Road Glide. Sales presented their $18,000 trade offer like they were doing me a major favor, but when I looked at the numbers, the Road Glide had been marked up from its advertised price. That made the trade offer feel a lot less generous than it was being presented. On the service side, I brought my Pan America in with a significant oil leak, warning triangle and low-tire warning. For transparency, I installed an FXR intake, which they believe is related to the oil coming from the crankcase/breather system. I understand an aftermarket intake changes the factory setup, but the amount of oil coming out is exactly why I paid to have it diagnosed. I also paid for the 1K service and am still waiting for a refund on the diagnostic charge. I received the bike back and it is STILL leaking oil, the warning triangle is STILL on, and the low-tire warning is STILL displayed. I actually really enjoy the Pan America. Mechanical problems happen. My frustration is paying to have these issues addressed and receiving the bike back with the same problems, combined with a sales experience where getting straightforward numbers felt unnecessarily difficult. I hope Manchester Harley makes this right. More

I honestly can't say enough amazing things about Manchester Harley-Davidson! Austin, Aidan, Zach, and the entire team, were fantastic! They were welcoming, enthusiastic, knowledgeable- they clearly Manchester Harley-Davidson! Austin, Aidan, Zach, and the entire team, were fantastic! They were welcoming, enthusiastic, knowledgeable- they clearly have a passion for people and a passion for bikes. Today's purchase will forever be one of the most memorable days of our lives! Thank you! More

Austin K was knowledgable, and helped me find the right bike. Aiden & Zach helped get me a great deal even with my credit situation. They were willing to be straight forward and addressed all my questions bike. Aiden & Zach helped get me a great deal even with my credit situation. They were willing to be straight forward and addressed all my questions & concerns. They even got a competitive trade value on my Ducati. Will definitely be my first stop in the future. More

Great group of people. Sales guys were knowledgeable. Finance was polite and explained all my options. Service and parts were nice people. Bought a few shirts from the girl Sales guys were knowledgeable. Finance was polite and explained all my options. Service and parts were nice people. Bought a few shirts from the girls in clothing! More

We had a great experience at first — they helped us find a bike and made a deal that worked for us. But once the paperwork was signed, communication completely stopped. The bike sat at their dealership for a bike and made a deal that worked for us. But once the paperwork was signed, communication completely stopped. The bike sat at their dealership for three weeks with no updates, no registration, and no pickup scheduled. Then we found out we’re expecting a child, and understandably, our priorities changed. Before the bike was ever registered or picked up, my boyfriend contacted them to cancel the sale. Cody told him to “That’s not an option, the deal is already finalized.” He followed up again the next day — same answer. Then suddenly, once he made it clear he wanted to cancel, they claimed it was magically “finalized.” That’s not just shady — it feels completely deceptive. He never even took possession of the bike. They stalled him for two days, then rushed the registration through without his consent, and now claim it’s too late. The manager’s only response? “You signed the paperwork.” Ignoring the fact that we tried to cancel before anything was registered or delivered. ⸻ UPDATE: We checked the Mass RMV website, and as of today, the title still shows “in progress.” So clearly, the registration is not finalized. My boyfriend sent a screenshot of this to assistant manager Cody, who then backtracked and said he could no longer help — and would pass the message to the general manager. Cody repeatedly insisted it was finalized, but the state’s system says otherwise. The general manager Keith has been rude and dismissive, hiding behind the same tired line: “You signed paperwork.” They continue to lie and spin the story to avoid accountability, but all they’re doing is digging themselves deeper into a hole. ⸻ We’ve made it crystal clear: we are not taking the bike home. This entire experience has been dishonest, manipulative, and unethical. We’ll be filing formal complaints with the Massachusetts Attorney General’s Office, the Better Business Bureau, and Harley-Davidson Corporate — and we won’t hesitate to get legal counsel involved. They need to fix this now, cancel the sale, and return our trade-in. No delivery, no fees — just undo the deal, like it never happened. We acted in good faith, and instead we’ve been lied to, ignored, and disrespected. Avoid this dealership at all costs — they will lie to your face, hide behind paperwork, show zero empathy, and only care about profiting off people. Absolutely unacceptable. More

I had the best experience purchasing a bike. I had sales associated Aidan Sody. He could not have been more helpful. I would very much recommend this to anyone looking to buy a bike, could not b I had sales associated Aidan Sody. He could not have been more helpful. I would very much recommend this to anyone looking to buy a bike, could not believe the assortment of motorcycles on the premises to buy as well. The bike was able to be delivered right to my door which made it such an ease of a process. Thanks! John G More

It was such a pleasure working with Chris. I so appreciated his hospitality. This was my 1st Harley I’ve owned and he made it a comfortable transaction. I will come see Chris when the time com I so appreciated his hospitality. This was my 1st Harley I’ve owned and he made it a comfortable transaction. I will come see Chris when the time comes to upgrade. Thanks again More

Very unprofessional they could’ve made a sale if they just focused on showing me what I came up there for originally instead of showing Bikes that I was not interested in complete waste of my time! just focused on showing me what I came up there for originally instead of showing Bikes that I was not interested in complete waste of my time! More

Went to this dealer ship for first time met Roger Roy man gave me best experience ever yessir…. Thank you…. gave me best experience ever yessir…. Thank you…. More