Manchester Harley-Davidson

We had a great experience at first — they helped us find a bike and made a deal that worked for us. But once the paperwork was signed, communication completely stopped. The bike sat at their dealership for a bike and made a deal that worked for us. But once the paperwork was signed, communication completely stopped. The bike sat at their dealership for three weeks with no updates, no registration, and no pickup scheduled. Then we found out we’re expecting a child, and understandably, our priorities changed. Before the bike was ever registered or picked up, my boyfriend contacted them to cancel the sale. Cody told him to “That’s not an option, the deal is already finalized.” He followed up again the next day — same answer. Then suddenly, once he made it clear he wanted to cancel, they claimed it was magically “finalized.” That’s not just shady — it feels completely deceptive. He never even took possession of the bike. They stalled him for two days, then rushed the registration through without his consent, and now claim it’s too late. The manager’s only response? “You signed the paperwork.” Ignoring the fact that we tried to cancel before anything was registered or delivered. ⸻ UPDATE: We checked the Mass RMV website, and as of today, the title still shows “in progress.” So clearly, the registration is not finalized. My boyfriend sent a screenshot of this to assistant manager Cody, who then backtracked and said he could no longer help — and would pass the message to the general manager. Cody repeatedly insisted it was finalized, but the state’s system says otherwise. The general manager Keith has been rude and dismissive, hiding behind the same tired line: “You signed paperwork.” They continue to lie and spin the story to avoid accountability, but all they’re doing is digging themselves deeper into a hole. ⸻ We’ve made it crystal clear: we are not taking the bike home. This entire experience has been dishonest, manipulative, and unethical. We’ll be filing formal complaints with the Massachusetts Attorney General’s Office, the Better Business Bureau, and Harley-Davidson Corporate — and we won’t hesitate to get legal counsel involved. They need to fix this now, cancel the sale, and return our trade-in. No delivery, no fees — just undo the deal, like it never happened. We acted in good faith, and instead we’ve been lied to, ignored, and disrespected. Avoid this dealership at all costs — they will lie to your face, hide behind paperwork, show zero empathy, and only care about profiting off people. Absolutely unacceptable. More

I had the best experience purchasing a bike. I had sales associated Aidan Sody. He could not have been more helpful. I would very much recommend this to anyone looking to buy a bike, could not b I had sales associated Aidan Sody. He could not have been more helpful. I would very much recommend this to anyone looking to buy a bike, could not believe the assortment of motorcycles on the premises to buy as well. The bike was able to be delivered right to my door which made it such an ease of a process. Thanks! John G More

It was such a pleasure working with Chris. I so appreciated his hospitality. This was my 1st Harley I’ve owned and he made it a comfortable transaction. I will come see Chris when the time com I so appreciated his hospitality. This was my 1st Harley I’ve owned and he made it a comfortable transaction. I will come see Chris when the time comes to upgrade. Thanks again More

Very unprofessional they could’ve made a sale if they just focused on showing me what I came up there for originally instead of showing Bikes that I was not interested in complete waste of my time! just focused on showing me what I came up there for originally instead of showing Bikes that I was not interested in complete waste of my time! More

Went to this dealer ship for first time met Roger Roy man gave me best experience ever yessir…. Thank you…. gave me best experience ever yessir…. Thank you…. More

From the second you walk in, everything is just cool. From the first employee you meet, through the whole process of looking and buying, you can see that everybody is glad to see you and they care that y From the first employee you meet, through the whole process of looking and buying, you can see that everybody is glad to see you and they care that you are a rider or someone who wants to learn. We met Matt quickly after arriving. What an amazing guy. Down to earth and knows his bikes. No pressure to buy, just asked what we were looking for and then gave us many great options. After helping us pick out what we wanted, we went on an awesome test drive and then decided to buy. The whole experience was incredible. Been a few years since we had a bike and after visiting a few not so great Harley Shops.. Manchester Harley Davidson turned out to be the Best Experience Ever. It makes a huge difference when you feel at home in a Harley shop..Thank you to everyone at Manchester Harley Davidson. You Guys Rock! More

Top notch team. Amazing customer service. I have called the parts department and given them my shopping list and then have my son pick it up. This was 1 case of oil Amazing customer service. I have called the parts department and given them my shopping list and then have my son pick it up. This was 1 case of oil and filters plus some other assorted parts and the parts crew carried it all out to her car for her, now that is service. They also maintain a good Facebook presence to announce the many events they hold there (the parties are awesome). More

Great people. Not push to buy. Lots of nice new and used bikes. They treat women nice. Don't go anywhere else for your HD needs. Not push to buy. Lots of nice new and used bikes. They treat women nice. Don't go anywhere else for your HD needs. More

The team at Manchester Harley Davidson has always been friendly and helpful. Even if I'm not shopping for a bike when I come in they have taken time to talk to me about issues and questions I have had. I' friendly and helpful. Even if I'm not shopping for a bike when I come in they have taken time to talk to me about issues and questions I have had. I'm a relatively new rider ( just over a year back in the saddle ) and this is my first Harley. I really appreciate them taking time to talk with me and, though they may not make a sale that day their helpful attitude will bring me into their shop when I am ready to buy. More