Manchester Harley-Davidson

In October 2021, we called Manchester HD about a specific Ultra Limited we were interested in. They advised that they had that bike in stock and to come see them. We made a "VIP" appointment and arrived on Ultra Limited we were interested in. They advised that they had that bike in stock and to come see them. We made a "VIP" appointment and arrived only to find out that the bike wasn't there and that it was in their warehouse "down the road". After testing driving a different Ultra Limited we told them we wanted that specific color scheme. They then told us they didn't have that bike in stock but they found it in MICHIGAN and it was a limited model/color scheme and the ONLY one left. We bartered back and forth for like an hour, while the salesman was making a deal with the front desk for us, we were "babysat" by another employee who never left our side unless the salesman came back to our table. When the salesman left, our babysitter came back and sat with us. We finally agreed on a price and was told the Harley was coming from Michigan and would be in Manchester in two weeks. We could NOT leave with our trade and needed to find our own way home..90 minutes away. Two days later we get a call and said the bike was sold to someone else the day we "purchased" it. They were searching for another one. They finally found one in NY and we took delivery 1 week later. We bought the additional coverage for upholstery as well. Now, almost 2 years later when we brought it in for service, we advised one speaker was blown which should be covered and there was a tiny tear in the arm rest which should also be covered. The service guy didn't know what the parameters were on the upholstery coverage and would check and let us know and also said the speaker was covered and on order. 4 weeks later we called about the speaker and upholstery and was told by a woman she would check and call us back. SIX weeks later and still no phone call on either issue. We will NEVER buy from here again and will NOT recommend anyone to buy here. High pressure and bait and switch schemes. If 0 stars was an option, that's what I would give. More

Good vibes good people amazing events everyone goes above and beyond can't find a better place and beyond can't find a better place More

The environment is very up beat and friendly. It made for a very pleasurable experience It made for a very pleasurable experience More

Very friendly service. great selection of Harley’s to choose from and a shout out to the sales team keep up the great work! great selection of Harley’s to choose from and a shout out to the sales team keep up the great work! More

Very poor communication. Was told a number and everything was all-set. That was not True. I was Told 5% down that was not true. They said they did not know I had a Trade tha Was told a number and everything was all-set. That was not True. I was Told 5% down that was not true. They said they did not know I had a Trade that was not true .I would not recommend to do business there. More

I purchased a 2023 Road Glide 3 a few weeks ago, this dealership is awesome, everyone is super friendly and professional. Great selection of bikes, clothing and accessories. Shout out to the whole team dealership is awesome, everyone is super friendly and professional. Great selection of bikes, clothing and accessories. Shout out to the whole team that took care of me, Shaun, Ashley, Breezy, Joel and Jesse Kiley. More

Purchased a Harley from Manchester Harley Davidson. The service was top notch a truley exceeded my expectations. I would recommend these great people over and over again. The service was top notch a truley exceeded my expectations. I would recommend these great people over and over again. More

The atmosphere and staff attitude is awesome. From sales to service it a great group. I have been to many dealers and no one has the selection of bikes that they have. A must stop in if your i From sales to service it a great group. I have been to many dealers and no one has the selection of bikes that they have. A must stop in if your in the area. More

The team at Manchester Harley Davidson is the best! ! They are always fast to greet me with smiles offering ways to assist with my experience. I recommend them at the highest level often. Keep up the wo ! They are always fast to greet me with smiles offering ways to assist with my experience. I recommend them at the highest level often. Keep up the wonderful work, MHD! More

High Volume dealer , once they get your signature they want nothing else to do with you … still waiting on “parts” ordered 3 weeks ago that they claimed were in stock when I purchased the brand new bike … want nothing else to do with you … still waiting on “parts” ordered 3 weeks ago that they claimed were in stock when I purchased the brand new bike …. not sure exactly how it takes over 3 weeks for grips ?? This is 2023 correct ?? More