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75 Reviews of Manchester Honda - Service Center
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June 24, 2013
As always, great service. I feel confident that when I bring my car in for service, they are taking good care of my car and are honest with me about what has been done and what may need to be done in the bring my car in for service, they are taking good care of my car and are honest with me about what has been done and what may need to be done in the future. More
by jacksonkim
Employees Worked With
Not sure of the employee's name that welcomed us when we arrived.
June 13, 2013
Came in without an appointment with a tire pressure light problem because I was going on a trip the next day. Diane took me in, discovered the sensor was leaking and had it replaced within an hour. problem because I was going on a trip the next day. Diane took me in, discovered the sensor was leaking and had it replaced within an hour. More
by tecarty2
Employees Worked With
Diane Monroe
June 12, 2013
The service experience was very good, as it has been on all occasions. Our only problem with Manchester Honda was with the sales team. We think that the policy of fixed pricing works against really goo all occasions. Our only problem with Manchester Honda was with the sales team. We think that the policy of fixed pricing works against really good customer service from the sales team since they seem to lose interest in you once the sale is made. We were bounced between 2 different sale person when we bought the car and neither of them responded very well to our needs. They were OK when we were in the dealership but did not respond well to phone calls and emails. For that reason, we would most likely shop around the next time we buy a car. More
by elainended
Employees Worked With
Dave Babella, Mark Allen, Kris Selby
June 08, 2013
I was very disappointed that my 3rd brake light failed especially since it is made of LEDs. The car is only 4 years old and has under 50,000 miles. I was also disappointed to learn from the service advi especially since it is made of LEDs. The car is only 4 years old and has under 50,000 miles. I was also disappointed to learn from the service advisor that the 3rd brake light failure is fairly common. I have never seen a car with the 3rd brake light out. I plan to complain to HONDA about this. I was also extremely disappointed to learn that our 8 year extended warranty did not cover this. More
by BobSanta
Employees Worked With
Matt Denis
May 30, 2013
Purchased 2005 civic hybrid new from manchester honda. Car has been great. Only service needed are routine matters. Sales and service have been great. I would purchase a car from Manchester Honda again an Car has been great. Only service needed are routine matters. Sales and service have been great. I would purchase a car from Manchester Honda again and I would reccomend Manchster Honda to others. More
by elkopec
Employees Worked With
Tim Batson
May 29, 2013
I dropped off my Honda Pilot for its first oil change and tire rotation on May 14th. I purchased the Pilot in February and picked it up the day of the blizzard. I was there the day before purchasing a used c tire rotation on May 14th. I purchased the Pilot in February and picked it up the day of the blizzard. I was there the day before purchasing a used car for my daughter, when Peter Larson showed me this Pilot that was just traded in. Knowing Manchester Honda's no haggle policy, I wasn't concerned with the sticker price. I knew I was getting a good deal, and would be very well taken care of both in sales AND service! I am not unfamiliar with the Honda family. My ex wife drives an Odyssey, my daughter drives a civic, I used to drive a civic as well before trading it in for a different vehicle that suited my needs for that time. Seeing this practically brand new Pilot sitting on the pad, I knew I had to have it. Peter Larson orchestrated the purchase and pick up of my Pilot to be "hassle free". This is one reason why I will always return to Manchester Honda for not only service, but sales too, should I ever need another Honda in the future. Getting back to my service appointment.. I arrived and was quickly greeted by Matt one of the Customer Service Managers, he was extremely friendly and helpful. I was put at ease by Matt, that my vehicle would be fully diagnosed and any issues quickly brought to my attention. Matt told me the work would take an hour and a half, he was true to his word! The young lady at the cashier counter was also extremely friendly, unfortunately I can't remember her name. It's nice to see someone with such a pleasant, friendly and funny personality in customer service. All that I mentioned above, and the "family" atmosphere I feel at Manchester Honda, will definitely keep me coming back for many years!! Thank you! More
by chrisc70
Employees Worked With
Matt, CSM (in the service dept) , Peter Larson
May 29, 2013
I am usually very satisfied with the service received at the Honda dealer. I do not feel pressured when bringing the car in for service. I will have to bring it in again because of a problem I am experien the Honda dealer. I do not feel pressured when bringing the car in for service. I will have to bring it in again because of a problem I am experiencing of late. As I'm driving along I get a hesitation as if it's not getting a gas flow or a slight bucking. It's been going on for a couple of months now. I wonder if it's something simple but I realize it may be costly. R.M. Brangan More
by delrobran
Employees Worked With
Matt Dennis
May 14, 2013
As usual the Service Managers and Cashier are very friendly. The service department takes the time out and call you and let you know if they see something that needs to be fixed immediately or if it c friendly. The service department takes the time out and call you and let you know if they see something that needs to be fixed immediately or if it can wait without feeling pressured. My most recent visit I wasn't happy with my wash. I know this is a free service but my license frame was bent in the front and my back windshield wiper was broke. I am glad you have this survey because I haven't been able to call let them know. More
by tonyab12
Employees Worked With
Service
May 09, 2013
The ease of oil changes without an appointment combined with the simplicity of driving directly into the service area is greatly appreciated. The wait is reasonable and having the vehicle being looked over with the simplicity of driving directly into the service area is greatly appreciated. The wait is reasonable and having the vehicle being looked over and personally explained to me about potential problems adds to my confidence of the dealership. Getting the car washed is a very nice finish. More
by youngjs
Employees Worked With
Tim Batson
May 08, 2013
Service is always excellent and timely. Employees are friendly and offer advice and sound solutions to vehicleaintenance. I recommend Manchester Honda for sales and service. friendly and offer advice and sound solutions to vehicleaintenance. I recommend Manchester Honda for sales and service. More
by BarryGilpatrick
Employees Worked With
Numerous employees in the service department., Cliff Silva
